Answered

How do I merge speakers from two different rooms? 

Why can’t I get Alexa voice control to work on my move and roam ? spent many frustrating hours trying to set up both 

Hi. I have a sonos amp connected to my tv and when i play on this amp from sonos f.ex. it suddenly stops and when i go into the app it say its playing from “line in” but the tv is off.This can happen once ever 10 min or once ever 2 hours. I have on auto play, but this should not happen when the tv is off. Anyone else experienced this and know what to do?

Can anyone from the Sonos team confirm if there is a fix to the Move issues in todays 14.10 release? Excuse the double type its 14.10 not 10.8 on S2  Thanks

I have seen lots of topics all around the same thing - Sonos Move not playing. This seems wrong to me for such an expensive product. Are Sonos looking into this and trying to determine what the bug is because it can’t be a coincidence that so many people have the same issue.

I live in an apartment that has 2 built in ceiling speakers in the living room that are hard-wired to a sonos connect amp (which is in the closet where the wiring for the ceiling speakers runs to). I also have a 3rd party Denon receiver powering 2 Klipsch tower speakers (both setup in my living room). My Denon receiver is connected to my TV, so the sound output from the tv currently goes through my Klipsch speakers.  My goal is to connect my Denon receiver/Klipsch speakers to the existing sonos system and use the ceiling speakers (which are already connected sonos) as surround sound. From what I’ve read online, it sounds like I may be able to accomplish that by connecting a Sonos Port to my Denon receiver in the living room.  If I buy the Sonos Port and connect it to the receiver in my living room, will I be able to use both my Klipsch speakers + ceiling speakers at the same time? My Denon receiver is connected to my TV via optical cord, so if I connect a Sonos Port to my Denon receive

I have a gen 1 Sonos connect amp that is just blinking off and on white every 10 seconds; 10 seconds off 4 seconds on.  Any help or anyone else experience this?Thanks for any help! 

I have two Sonos One speakers that I was able to set up several years ago when I bought them. I don’t use them a lot, and eventually they lost connection to my system and wouldn’t work correctly, so I am trying to set them up again.I tried a factory reset and the Sonos App (the latest) was able to recognize it and add it to my Wifi network. Then it says that it might not show up in the System list and I may need to restart the speaker, which I did. After plugging it back in, it’ll appear to boot up normally and get to the white status indicator, but the Sonos App still won’t recognize it. If I push any of the buttons on the speaker, the light flashes red a few times and then goes back to white.I’ve tried this process several times and always get the same results. I’ve also tried plugging in Ethernet and that doesn’t help. The same problem happens with both speakers.These One speakers have always been a bit flaky. Is there a sure-fire way to get them configured? 

Hi, I have a Sonos Play5 Gen1 - when plugged up to power there is a buzzing or squealing noise coming from the unit. It has been doing it for a few years, but since I first heard it I keep it powered off and it’s not been used. Its twin sister misses it and wants it back and to be paired up again.  what is causing this?is there a genuine fix without cost or replacement? Thanks in advance. 

I will be cancelling my subscription to Spotify and want to switch all my playlists that were set up with Spotify to Apple Music. How do I get a list of the songs currently using Spotify?

Hi there, I'v searched n searched and can't find this anywhere, so just querying. Im using a full Sonos setup Arc 2xSL and a sub with my Xbox, it sounds great. I noticed the other day the Dolby app states that settings are not available for home theatre in the Dolby app itself. Is this just an override and we just use the EQ settings in the S2 app?  Many thanks in advance. 🙃

I have just added an old Play 3 to my network which also has a Beam and a Playbase.I have my music library of FLACs ripped from my CD collection on a hard drive attached to my router.If I try to play one of a fair proportion of those FLACs on the Play 3 alone, it doesn’t work; I get errors from “can’t connect” to “wrongly encoded”. It seems consistent which ones don’t play. They work fine on the other speakers, and they will play on the 3, so long as another speaker is also playing them. The moment I stop the other speaker, the Play 3 stops playing the song with an error. Other tracks are fine. All have been ripped with the same software and the same settings. I’m baffled, don’t know where to start debugging this, any ideas?

Its pretty strange, I am using a Mac Mini M1 with the latest OS and updates. My 2 SONOS Move have the latest updates as well but as soon as I use Apple Music, the connection to Sonos gets lost after 5 seconds and there is no sound at all. Once I restart the Mac, everything works fine but if I go away from the computer and try it again after 30 minutes, I again cant connect anymore. If I restart, everything works fine.Any idea what causes this strange behaviour?

Hi, I have. Sonos Arc with Sonos One surrounds connected to a LG OLED C2 TV. I get loss of audio intermittently when fast forwarding through adverts on recorded TV programmes and movies. When I switch off HDMI-CEC or eARC the sound returns.Anybody else having this issue, and have you got a solution?

I have a pair of play 3’s set up as stereo pair in a separate room. I want to reconfigure them as surround sound speakers in conjunction with my playbar/sub pair.   Not sure how to do this…

Hey Everyone,I know the general way of thinking here is to only wire one speaker to Sonos, however I have a tonne of wifi devices at home and my house tends to be a difficult wifi environment even when using SonosNet.I have 20 Sonos speakers scattered around, and the Symfonisk Lamps in particular seem to have really poor wireless connectivity and frequently drop out regardless of the SonosNet wifi channel.My ethernet network consists of a main TP Link Deco Router linked to a 16 Port Unmanaged Switch in my office which then feeds into 3 different locations in the house each with their own unmanaged switch on each end and Deco Access Point. I have found that wiring in as many Sonos speakers as possible to ethernet solves a huge amount of the issues I have with SonosNet. I’ve managed to wire in 11 Sonos speakers and leave 9 to SonosNet and the experience is vastly better.The issue is, if I have anymore than one of the ethernet wired speakers with Wifi enabled everything works really well

I am building a new home. I am not looking for a high end theater set up. Attached is my floor plan. I plan to use a soundbar, sub-woofer, and 2 ceiling speakers for TV viewing. Note TV is in the corner. I would use two ceiling speakers which are in marked in red with an amp. It is my understanding the ceiling speakers should be behind the seating area.  Does that seem accurate? My second option would be to add two more speakers (blue) and play only music through the whole room with 4 speakers. The room measures 26’8” x 20’6”. Can I have the blue speakers off for the TV and all 4 on for music. Can I accomplish this with one amp? Thanks. 

How many generations of the Sonos 5 are there?  Is there a big difference between Play 5 and Five?

Hello thereI would like to purchase a Sonos Arc but I wanted to check that it will work well with beamed ceilings. I have a small living room with a 7 foot ceiling that has beams. In terms of set up they would be running from fireplace to back wall. The Arc would be above the fireplace. Any advice would be much appreciated.

Hi folks, After 3 hours of battling and troubleshooting, I felt I had to come here and seek advice! 😀 I have a Sonos Beam Gen. 2 for my TV, and I just bought 2x Sonos Symfonisk Bookshelf speakers to use as surround sound speakers. However, I have spent 3 hours trying to get them to connect and register on my network....here's what happens:- The Sonos app recognises the speaker when it's first turned on, or if I factory reset it- I connect to the speaker, and scan my phone as indicated, which works fine- After connecting to the speaker, the app then tells me that it's connecting the speaker to my WiFi network. This process takes at least 3-4 minutes (which already seems suspicious), but eventually says that's it's successfully, but I may need to remove the power and reconnect it before it shows up in the "system" tab.- No matter what I try, the Symfonisk's never ever show up in the Sonos app after I install them! And here's what I've tried so far: - Unplugged each speaker and plugged t

I am remodeling a back patio and installing 4 ceiling speakers and a TV. With the sonos amp will I be able to stream music to the ceiling speakers and have the TV on minus audio through the tv? How easy is it to switch back to TV audio through the ceiling speakers? Thanks for the help.

Can the Ray be stereo paired with another Sonos speaker (ie a Move)?

I currently have updated to the latest Sonos App and run the update for the Sonos Roam.I am following the factory steps to add to the system and currently have a Sonos Roam in the system but for whatever reason I am able to add the Sonos Roam.  It tells me to power down the roam and restart.  Upon restart the Sonos Roam shows as offline in the app even after several restarts. I tried factory reset and to re-add a couple times and still no progress.

We have been using the Arc in surround setup for quite a long while, but recently we have been experiencing problems that it echo’s at times. It is very sporadic. But the two back speakers (Ones) are slightly out of sync. It always happens when watching TV, but today for the first time also happened playing music.The solution for it is to basically to turn the arc off and on (i.e. pull the power and reconnect it). Then it all works perfectly again… sometimes for a few weeks, sometimes for a few days.The Arc itself is connected wired and the two Ones and the Sub are connected through Wifi. We have a Boost.Anyone have any experience with this and perhaps know a solution? I’ve not changes any settings. I’ve played with the lip sych setting when it happens, but that seems unrelated.

We’ve purchased the Sonos architectural in ceiling speakers and amp. Is it possible to place the amp inside a cabinet with correct wiring obviously? Wondering if this will affect performance or temperature.Thanks in advance for the advice.