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I have two Sonos speakers--one in my office and one in the kitchen downstairs. I listen to mine in my office while I work all day, and my family will pop into the kitchen and play music occasionally. However, Sonos seems to have changed this policy and will only allow Spotify to stream from one device at a time. I have the paid version of Spotify. I don’t understand why you wouldn’t let a family stream Spotify off of multiple devices--do you want us to pay for a new subscription of each device? Did I not spend enough money on this overpriced speaker system already? I feel like I’m paying premium prices for a less-than-premium product. I just want to be able to listen to music. 

Do you need wifi to connect phone to roam via Bluetooth? I won a Sonos speaker but I don't have wifi at home. I can't get roam to enter Bluetooth mode. I can't set up the app because I don't have wifi. Does this mean you couldn't use the speaker if you are away from wifi, like out on a boat or camping?

I have the Amp with Sonos ceiling speakers and the Beam G2.  When I try and play music from Spotify, it up mixes to some faux 2.1 signal and plays out the center channel using the surrounds rather than just playing music out the L & R channels from the Amp.  I am finding that once you add a center channel, it turns your amp and ceiling speakers into nothing more than an expensive rear surround speakers.   Is there a way to NOT use the center channel for music without having to reconfigure the entire system every time (remove surrounds)….like every normal AV receiver?  

Diagnostic# 1654966345 Music keeps cutting out, terribly… Tried to reset entire setup incl router.Tried to change channelsTried with 1 wired, rest wireless.Can't really think of much more what would help...

Does anyone know if the Amp would be a good fit for either of these speakers? 

2 rooms playing.  Living Room Port and Office with 2 Ones and a Sub.  Office will consistently drop.  Not always all speakers but a lot of the time it is.  I’m always told it’s interference in my network.  Decided to do some testing.  I brought my Roam into the Office.  It’s sitting about 3 feet from a One.  Ones and Sub still dropping.  Roam hasn't dropped yet.  Very frustrating.  2133647112

Impossible d'utiliser l'application avec ma Beam 

I’d like to replace my existing NETGEAR Router which seems to be dying with a new Nighthawk router.  Is the AX2700 a good choice.   I already own a Nighthawk EAX780 AX6000 extender and i notice SONOS complains about that all the time, and I’d like to not make the problem worse. 

My issue is I have 13 products. Have had them grouped playing music “everywhere”.  Notice over past 2 days, 2-4 of my sonos moves rename to “guest room”. One of them is guest room, the others are kitchen, gym, living room. The names changing change each time. I fix it, it’s fine for a day, then an issue comes again. 🙏🏾 

So I have been working on my property and ended up with 47 zones and almost each one is hard wired. I have my man cave area which would be the ideal candidate to separate from the house zones to reduce a single household down to the 32 device limit. I’ve read there are ways to go about adding two systems or households on one network. How do you go about doing that? Desperate for some help as my devices keep battling for their positions on the network

Due to connection problems I just had an online chat with support, and he suggested to connect a speaker (besides the already connected Boost) to the wired network. All 11 speakers are on a ‘wifi-vlan’, and both the Boost and One I try to connect are on that VLAN, both as untagged ports. But when I connect an ethernet cable the One, the network times out, unresponsive. Do I need to set anything special on my network devices (vlan) to connect 2 Sonos devices to the network?

Can Playbar connect to Humax STB instead of TV optical out? 

Has anyone on here bought the new “Mountson Premium Wall Mount for Sonos Move”. I’ve just received mine but it comes with the front cover attached, which needs removing to access the screw holes, but I cannot remove it! I was wondering if anyone else had one and had any tips to remove the cover?  https://smile.amazon.co.uk/dp/B08ZNR42WV

Hi, I'm looking to join to Sonos ecosystem and have found 2 offers and am wondering which is better. Option 1: 2 play 1s and a play 3 Option 2: 2 play 5s (gen 1)Mostly will be used for listening to music (techno and rap) and also for watching tv.From what I've read the play 5 gen 1s are significantly worse than the gen 2s and any comparisons I can find between 2 play 1s and play 5 (gen 1) say the plays are better due to the stereo pair. But if I had a pair of play 5 (gen 1) that would negate this point so I'm not sure which option I should choose.Thanks.  

I have a Playbar from another home where it was setup S2.   I cannot get it to work on Sonosnet in my other home which is S1. I have tried many things with no luck.   I was suspecting maybe a wifi radio issue but I had no problem testing that theory and the speaker successfully connected to a test wifi setup.   After factory reset, setup is fairly normal.  In S1, add product, speaker is detected with Mac  address but fails afterwards and says device not found.  No problem so I hardwire it and can complete the setup. But when it is unplugged from hardwire it drops off and is no longer visible in app.   The Playbar worked perfectly in other home as a S2 device.  I’m wondering if this is maybe some software glitch relating to the downgrade as I can’t make any sense of this.   I consider myself to be savvy and have a strong understanding of how the product works so I am at a loss at this point.  Will reach out to Sonos after the weekend but I’m hoping some veterans may have some ideas and

Why isn’t Mix Cloud working???

I just purchased a home with in-wall speakers and wall controls in about every room. These speaker wires all terminate in the living room near my entertainment cabinet to a Niles  HDS-6L Speaker Control Box. I have a Sonos Playbase and three other Play:1 wireless speakers. I simply want to push the Sonos Playbase audio to these in-home speakers. How to do?

My Move has been playing music through its built-in Alexa fine since I got it a couple years ago, but recently (last couple months) will not pause or stop the music.  It will still skip tracks, volume up/down, etc. but no way to stop the music without turning the Move power off.  I tried disabling/re-enabling the SONOS skill in Alexa and rebooting things to no avail.  It is VERY annoying seeing as how it used to work fine for years….and my network setup (router, etc) has not changed in that time.

Hi All,I have got a Sonos Amp which is connected to some ceiling speakers in kitchen which I use for music only (in kitchen/outdoor area). I recently bought a Sonos Arc which I have connected to my LG B7 TV fire the HMDI Arc port. I was just wondering if there would be any benefit to connecting my AMP to my TV and then my Arc to my AMP? or even if thats possible. When money permits I am hoping to get Sub and surrounds etc over time also.  Main reason I ask is I seem to get Dolby 5.1 or 5.1 plus come through on Arc when I check sonos app, but never Dolby Atmos. possible its just what I am watching is not supporting atmos?ThanksGeoff

I purchased a Sonos Beam a few years ago and when it was connected to my very old Samsung Smart TV when I adjusted the volume up and down I saw volume control numbers on my TV.  When I upgraded my TV to a new Samsung Smart TV and connected my Sonos Beam the volume indicated on the left side of the screen does not show any volume level numbers, Just a Plus and Minus symbol.  Today, we had a very brief power outage and the TV displayed a picture while the Beam was still powering up and when I adjusted the volume I noticed that before the Beam was operational the TV had volume level numbers but once the Sonos powered up, it was back to Plus and Minus.  So obviously there’s something with the Sonos that’s controlling what the TV displays and what it doesn’t.  So my question is this..Is there a setting within the BEAM to that controlling the display that I can adjust so I can actually see the volume level? 

My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...

Just completely reset all pieces in my Office, re-added to the system.  All is good, then all devices in Office drop out.  Comes back, Sub only.  All back on, then right One drops.  Now left One and Sub are off.  Not an IP address conflict.  Nothing else in my house is having any interference, Just my Sonos in the Office.  Extremely frustrating.  1399813945

Hi,  I have a beam with 2 Sonos One as surround speaker connected to my tv ( Beam to ARC). I also have a Windows 10 PC connected to the TV with and hdmi cable that I use for gaming and listening Youtube. I play game on the PC using the TV as monitor. In the pc audio setting, I select the TV as the audio outpout. Normally, the game or Youtube sound is surround 5.1. I use this setup for a while now and all was working fine till today. Now, the sound only come out of the Beam (no surround). I guess the issues come from my pc because if I listen TV or Netflix, the surround sound work well. I also know that the speaker are well configured because if I use the 3 piece separatly, they all play the PC sound (at the same time if I use party mode). I made a few search and see that in the PC’s sound setting, in the TV speaker property, I only have the stereo option, no 5.1 sound option, like if the PC was not recognizing the home theater connected to the TV. The device cannot get more than 2 chan

Thanks for any help I can get. I am pretty much a wash-out with technology. Okay. For a long time, I enjoyed uising TuneIn with my Sonos 1 app on an android phone. But I just bought an Apple i phone 13 and installed Sonos 2. ( Took me forever! ). But when I try to TuneIn and select “LOCATIONS,” only a few of the station icons light up and allow access. I don’t get it. Sonos 1 on the Android allowed easy and immediate access to all stations no matter where. Does this mean that I have to type in an address for each/any radio station I might want to listen to and then hit “Search?” Thanks for thje help.Phil GarmeyLynchburg, Virginia

I have a Sonos one linked with my sub.  The sun will cut out intermittently.  Both are plugged directly into my wireless router (which is plugged directly into modem)  help