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Playing YouTube music on a grouped set of rooms when the Sonos controller froze.When it came back, all groups were broken apart (i.e. all speakers listed ungrouped), and one of my speakers was not listed.My system has a Play 3 connected via ethernet, and then the rest of the house using the Sonos Net to connect.---------------------------------Play:3: OfficeSerial Number: 5C-AA-FD-57-F3-B0:BSonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.8.1.3-1.2Series ID: A100IP Address: 192.168.0.222WM: 0OTP:  The missing room is two Play 1s that are paired, and only one of them shows in the Help | About My Sonos System dialog---------------------------------Play:1: Parental Room (L)Serial Number: 94-9F-3E-81-1A-84:9Sonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 192.168.0.184WM: 0 I am going to try unplugging them from the power and plugging back in, but I am curious if the diagnostic log (1691263823) shows anything on why this happ

Hi there,I used to have 5.1.2 setup with Sonos arc and two play 1’s, but since I moved recently, the play 1’s aren’t really an option anymore. So I was wondering a few things.1. Is it possible to use Sonos Arc + Sub alongside a Sonos Amp + two in-ceiling speakers, and use the in-ceiling speakers as left/right behind the couch in my home theatre setup?2. Is it possible to have the same amp connected to another pair of in-ceiling or wall speakers for instance in the living room, and while running a movie on the home theatre sound setup, to be playing music on these? Or would I need another amp for that?I hope you can clarify for me :-)All the best.// Mikkel

I just installed a new wifi router and since then have been unable to play any SiriusXM channel due to “song not encoded correctly” through my Sonos Play:1 speakers. Plus, I deleted my Spotify account because I couldn’t play anything either and now can’t add my account back. (I can, however, play Spotify if I use the Spotify app directly to my Sonos system.) Pandora seems to work fine.I’ve rebooted my speakers and router and forgotten my existing network. And when I try creating a new network, my app doesn’t recognize the speakers that I own — just ones that I believe were part of a Air BnB place I stayed a few months ago.Any suggestions?

I bought 2 Sonons ones for my home.  Did not realize they would not work with Bluetooth. I want my tv sound to come out of my Sonos one speakers.  If i buy a Sonos Ray will I be able to connect that to my wifi Sonos one speakers? 

Hi - Have a Sonos Move which is running off a router in the house.  I take the Move outside (whilst its playing) just about to put it on the Sonos speaker hook and it gets interference from a second router we have in the garage (to run security cameras etc.).  Nothing then works and have to uninstall Alexa and reinstall.  Any clues?  Many thanks.  

Anyone ever get a resolution to this? Nugs.net - "Unable to play...song is not encoded correctly"  Some Artists albums/playlist play just fine, others do no.  For example  I can play recent Pearl Jam shows with no issue but if I try to play the newly added Grateful Dead 30 Trips Around The Sun: The Definitive Live Story you get 15 to 20 seconds of a song and it jumps to another one. Help!!:-)

How do we connect the Sonos Arc and Sonos One to a new WiFi connection?

I have my music at Spotify and listens througe SONOS App. The problem i have is that if I skip to next track, the SONOS speakers does not play thesame song. It takes about 3-4 seconds before all speakersplay the sam track or play at all. In my system I have 1 Roam4 One SL1 ONE S1 Play 5 gen31 sub gen 3I have one speaker with fiber cable direkt into speaker, så all speakers have the channel.Do I need to download all music to SONOS APP or….

I have 23 Sonos components and am converting at least half of them from wireless to wired. In one room, I set my Arc and Sub as “Disable Wi-Fi”, but my surround speakers (Play:1s) are wireless. How does the Arc bond with the surrounds in this case?On one hand, I would hope the Arc’s 5 GHz radio would be used for this. But since I designated it “Disable Wi-Fi”, I’m guessing the Arc would go through my wired network, to the Sonos speaker acting as the SonosNet bridge (different room), back to the wireless surrounds.

Hi all, I recently got an Arc and paired it with a pair of Ones in my living room. I can get 5.1 when using Netflix or Apple TV+ from my Amazon fire stick. However when I connect an external hard drive to play downloaded movies I can only get PCM stereo. My TV is a 65 inch Xiaomi 4X.  Is there anyway to get 5.1 when playing movies off an external hard drive?it’s the same story with my PS5 - can’t seem to get 5.1 no matter what I try.  I guess it’s possible it’s my tv and maybe I’ll invest in a Fury Arcana.  

I’ve been recently noticing, that while playing streaming music (livexlive or pandora) on my Play5 (legacy) the sound will sometimes feel “flat” - like it is playing on a small, low quality speaker. If I nudge the volume up a bit - the bass and fullness kick back in - at first I thought maybe I was playing too low of volume - but I can move the volume back down a bit and it stays.  For a while.  After a few minutes, I lose the bass again - in the middle of a song - (literally JUST happened while I was typing this sentence!). Pausing and restarting, doesn’t ‘seem to help - but tweaking the volume up and then down again, brings back my fullness of sound.I am NOT playing music loudly - my volume “dot” is less than a quarter of the way across the bar.  Anyone run into something like this - is there a fix? 

My Symfonisk bookshelf speaker sound constantly breaks up, it’s never been great since I bought it along with the beam and lamp speakers.It’s in a room with a good Wi-Fi signal, when I run a speed test from the room it’s over 470Mbps and there’s nothing else being used in the room to interfere with it.I’ve gone into the Sonos app and submitted diagnostics so hopefully someone can help with this issue.

I have a LG TV connected to a Sonos Beam via the HDMI-ARC port.When I first turn on my TV or when no sound is on the TV for a while, normally due to the screen saver coming on, the Beam is reporting no connection to the TV and the volume is set to zero when I look at the Beam via the app.I have to press the volume up button every time for the Beam to re-connect to the TV and sound to be heard again.How can I get it that the Beam keeps its connection and volume level even when the TV is off or the screen saver has kicked in ?

My wife has a Costco Kirkland signature 7.0 hearing aid.  We recently bought a Beam 2nd gen sound bar from Costco.  Older hearing aids like the 7 can have Bluetooth added on for a minimal expense, although the user has to wear an external dongle (which is definitely not ideal).Costco has newer models that have Bluetooth included, and her current aid works great except it doesn’t have Bluetooth, and there’s not much benefit to switch if the Beam doesn’t help her.Does the Beam 2nd gen have any Bluetooth support or support for hearing aids in general?

I have heard a rumour that Sonos are going to release the above in the near future. Does anyone know if it's true?If so will it be able to play Dolby Atmos content through the headphones?It's a shame that I can't use my current headphones (Sony MDR-7506 Professional) as there's nowhere to plug them in and they do offer great sound quality!I sometimes like to listen to music or watch a movie late in the evening and I can't unless I turn the volume right down as I have neighbours both sides with kids and I don't want to fall out with the neighbours lol

Hello,I just bought the project T1 SB with Sonos Port. And my sonos setup is:  Sonos Beam  2x Sonos One   1x Sub I know the sub wont work with the Sonos Port, but I really want beam and 2x one to be working. But when I play a vinyl, I only hear sound from the beam and 1x Sonos instead of beam and 2x sonos one. Does the Port not work with 1x Beam and 2x Sonos One? Thanks

Hi,I’ve read a number of posts here and pages on the Sonos site but I would love help confirming I’m understanding all of this.  I currently have two Play 1 speakers. If I buy a turntable with a phono preamp built in, and a Sonos Port, I should be able to use those to play vinyl through my current Play 1 speakers, correct? Do I need any other hardware, besides cabling, to make that work?

I have a new MacBook Air. Sonos is set up to feed from my NAS Drive, plus also my music so that I get my iTunes playlists as well. Issue I have is that when I ask the controller to play an album or playlist it will only play for about 10 mins and then simply stops. I have tried to adjust sleep savings but no joy. Anyone got any ideas as to why this happens/how to solve. I tried calling Sonos but they had no idea. Thanks.

bonjour je voudrai savoir s’il est possible de connecter 2 sonos roam pour créer une paire stéréo mais en bluethooth? 

This is not the first time this has happened.  I go to turn on my music, and POOF only one speaker (of 6) is found.  So I go to add the others and now I have to sign in.  IRRITATING!  So I do this.  Then I am prompted to upgrade.  I do this which takes 5 minutes.  Then I go to add my existing speakers AGAIN.  and it can only fine ONE of them no matter where I stand.  I am furious!

Just got a BOOST and the setup fails every time stating that it failed to link to my account. I have tried hardwiring an existing Play1 to my router before setup, rebooted my router, reset the BOOST, and I still get the same error.  Any other suggestions?

I have in my collection a FIVE & One speaker. I decided it would be nice to upgrade my aging sound bar for a Sonos beam with the view for surround sound. Well i am right in thinking because since have the Beam the other 2 speakers will not connect because they are the not the same model. A little disappointed to say the least that i was unaware of this prior to purchase. My understanding was that all Sonos product's were compatible. 

Hi,I’ve got a QNAP TVS-671 where I have one folder which holds my audiobooks and music in 4 sub folders. I link those 4 folders using the Sonos controller app from my laptop. The laptop is connected to the network with an ethernet cable. There are a bunch of Sonos Play 1 and a Sonos Playbar in the network.So under “Music Library” → Folders  I see 4 folders one of them is “music”.One day I see that in the music library the music folder has no entries and “No selections are available” is shown. As I had this issue I called support and they asked me to use a different folder and so I created a new one and moved all my files step by step over to a new folder. It took me 3 days to go through all the indexing and finally I had it working. Then I made some changes to a few files, about 30 of them and in the next morning I see that the whole index is gone. “No selections are available” was again shown in the music folder of the music library - no errors in the controller (Help → Errors Log) -

I’ve had my Move for several years, no problems. In the past 4 months or so, constant issues - Sonos doesn’t see the Move, or the Move is there but won’t play, very intermittent. What’s frustrating is it doesn’t show the Move at all, but then when I power it off, it shows Sonos Move Offline… so it knows it’s a device and connected, but won’t appear for playback when powered on. Any suggestions on what to do when it’s not in the list of devices, or how to fix permanently?

two sonos playbars side by side can this be done ?