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I've had nothing but trouble with my sonos since purchasing and completely regret going for this wireless system, alexa talks back and tells me she's playing the music I ask for but nothing at all comes out of the speakers, Spotify will not connect for some reason either so I'm left either using the system to watch TV or play sonos radio which I can't skip or pick a track on. 

 

I've been through all the suggestions on the Internet trying to get it connected and working properly but nothing seems to work 

 

Any ideas 💡 

Any ideas 💡 

Submit a system diagnostic, note the confirmation number and contact Sonos Support. 

Your local network is almost certainly the culprit. The Support staff have tools which will help identify what’s causing the problem.

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