Please help!!
I have tried everything to fix my system, including having my AV tech come out and still issues.
I currently have 2x beams 2x amps ,a port, a five and a move. We recently had a Linksys AX5300 (Mesh six) router installed sonos worked right for 30 mins then started skipping during music then each room fell out of system during a Sonos update which created a nightmare of being stuck in update on 1 amp and 1 beam which pretty much locked the system.
I spend hours on the phone trouble shooting have hard wired the Five to the hub router and finally got all rooms back updated and on the system. (Created SonosNet with help of Sonos Support) after rebooting and resetting everything several times. Alexa worked for 5 mins after getting off the phone. I called back and the support person said the could only see the Five and the Move even though I could see all rooms.
Now I can still see my rooms but music will not play I have uninstalled and reinstalled. When I try to select a song from any service it says song not in queue. And alexa will not connect at all.
And Alexa throughout the house keep falling out of network now. Is the Linksys AX5300 (Six) just not compatible for Sonos devices as it seems to clitch and kick EVERYTHING OUT.
Also how do I play music and how/why do I have a queue and never needed it before.
My system worked great on Orbi 4 but the internet was slow and spotty and needed to be replaced.