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sonos playing random songs without being directed to


My Sonos has been playing random songs on and off recently. No alarms set. 
 

diagnostic no 

1913213614

Best answer by Corry P

Hi @Lalalal877 

Welcome to the Sonos Community!

Someone initiated playback via the Spotify app, which was signed into the same account as your Sonos system. I recommend you speak to anyone who has access to your Spotify account. Note that a person does not have to be on your WiFi to be able to do this, just online.

I hope this helps.

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3 replies

Corry P
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  • Sonos Staff
  • 8614 replies
  • Answer
  • August 15, 2022

Hi @Lalalal877 

Welcome to the Sonos Community!

Someone initiated playback via the Spotify app, which was signed into the same account as your Sonos system. I recommend you speak to anyone who has access to your Spotify account. Note that a person does not have to be on your WiFi to be able to do this, just online.

I hope this helps.


controlav
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  • Lead Maestro
  • 7574 replies
  • August 15, 2022

The cause of random playback is always Spotify.


Airgetlam
  • 42880 replies
  • August 15, 2022

Based on what we’ve seen in these forums, I’d have to agree. So far, there’s never been an instance of a Sonos device randomly playing songs. It’s almost always Spotify ,  an alarm that someone isn’t aware of, or some home automation software that isn’t Sonos.


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