I have both sonos one and play one using S1 app and has been working fine until recently. Cannot use spotify in S1 app as it is saying I need to update app for it to work - link then wants me to update to S2 app despite the play 1 being incompatible. I am left being unable to use spotify for my system which is what I mainly use it for.
I have reset apps, deleted and downloaded, restarted system but no joy.
Anyone have any tips?
Why do you think your Sonos Play:1 is incompatible with S2? See this link:
https://support.sonos.com/s/article/4786
As stated, the Sonos Play:1 is S2 compatible.
Might be an early generation play 1 thing? The s2 app definitely doesn’t work with mine.
To my knowledge, there was only one generation of the PLAY:1 and I know that it runs S2, as I have several. I’m assuming yours isn’t a special pre-production model.
There is also this FAQ.
Neither of which explains what you’re being shown. I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and figure out why you’re getting that response in the controller.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Oh, before doing that, I’d be tempted to power cycle everything, including the router, just to be sure there’s no memory corruption feeding bad info.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.