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jgalu
Contributor II
August 18, 2022
Answered

Sonos starts playing too loudly

When I ask my Arc to play music it plays way too loud and I have to go back and tell it to play at level 3. I have seen older post where it should play at the last know setting but that does not work ie: last setting was at Level 3.  It always plays loud and I have to change the setting. I have looked but do not see a start up setting anyplace. Is there anything that can be done so it starts at a set level? 

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Ken_Griffiths
Ken_GriffithsAnswer
August 18, 2022

The system is tied into Alexa for voice 

In my own case, here at Home, the Arc is mostly set to 35% and it stays at that volume unless we change it.

Might it be an HDMI-CEC instruction, a controller hardware/lock-screen volume control, or the TV itself that is adjusting the volume level in your case? I would perhaps monitor these things and try to pin-point what device is making the volume adjustment and then go onto address it… So, for example,  if it turned out to be the mobile controller ‘hardware’ buttons, or ‘lock-screen’ controls, then consider disabling that feature in the Sonos App settings, 

Alternatively, before asking Alexa to play music, just simply adjust the Arc volume to begin with, by saying… “Alexa set the volume to 3 (30%)” - pause - “Alexa play some music” etc.

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4 replies

106rallye
106rallye
August 18, 2022

What voice command provider do you use? Sonos, Google Assistant, Alexa?

jgaluAuthor
Contributor II
August 18, 2022

The system is tied into Alexa for voice 

Ken_Griffiths
Ken_GriffithsAnswer
August 18, 2022

The system is tied into Alexa for voice 

In my own case, here at Home, the Arc is mostly set to 35% and it stays at that volume unless we change it.

Might it be an HDMI-CEC instruction, a controller hardware/lock-screen volume control, or the TV itself that is adjusting the volume level in your case? I would perhaps monitor these things and try to pin-point what device is making the volume adjustment and then go onto address it… So, for example,  if it turned out to be the mobile controller ‘hardware’ buttons, or ‘lock-screen’ controls, then consider disabling that feature in the Sonos App settings, 

Alternatively, before asking Alexa to play music, just simply adjust the Arc volume to begin with, by saying… “Alexa set the volume to 3 (30%)” - pause - “Alexa play some music” etc.

jgaluAuthor
Contributor II
August 19, 2022

Unlocking the Screen Controls seems like it did the trick

Thanks

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