Can anyone help, please? I brought my Play1 to France on hols. It normally works through my iPad or my iPhone. I can get both to see Sonos Wifi, but then it does not connect.
the “System” button in “settings” is greyed out. I have rebooted the router, uninstalled and reinstalled the App, and I am stuck.
any ideas, please?
Best answer by ratty
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Is this in a rental? Describe the network there for us. Does the router have an obvious make/model? Did you need a password to connect your phone to the WiFi or is there an open guest WiFi?
Have you tried wiring the Play:1 to the router? That’s assuming you can locate an Ethernet cable...
It’s a holiday home, with 4G wifi.i It’s an Orange Huawei Router with a password.
i do not have an Ethernet cable
+17
You state “I can get both to see Sonos Wifi”. To my knowledge there is not such thing as "Sonos wifi". What do you mean exactly?
Normally connecting to a new network would not be much work, though the absence of an input for wifi credentials on Sonos devices makes it a bit harder than on, say, your printer. An ethernet cable would make it possible to connect the Play:1 to the router and then put in the wifi credentials of the router. You could buy an ethernet cable and try this.
If I follow the instruction in the App for when there is a new wifi, it asks me to connect to wifi on the iPad/iPhone, and to the network called “Sonos”. I get that far, then it cuts out with a note -”no internet connection."
The phone may complain about ‘no internet connection’. This is normal, as it’s temporarily connecting to the ‘SONOS’ ad-hoc WiFi from the speaker.
Ah. So it might work?
off to try...
+17
Ah, right the Sonos wifi is makes it possible to put in the credentials of the real wifi. The Play:1 works different from my One’s. Sorry if I caused any confusion.
Sonos themselves have fixed it
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