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Answered

Sonos One - Not visible in system, but rebooted several times

J

Hi all

 

I have tried the following to connect my Sonos One with my iPhone 11 Pro Max:

  • Rebooting system between phone and sonos (like a million times)
  • Rebooting my wifi router
  • Disabled Airtime fairness on router
  • Enabled IGMP snooping on router
  • Updated router to 2.4Ghz, 5GHz-1
  • Maked sure area network is turned on on my iphone

I seriously don’t know what else to try. Nothing seems to help so now i am reaching out in this community.

Weird thing is that it is appearing on my network and on my husbands iPhone X (sonos app).

Best answer by Mr. T

Julie B A O wrote:

Weird thing is that it is appearing on my network and on my husbands iPhone X (sonos app).

Are you using the same Sonos account to sign in on the app?

I would try resetting your app by going to Settings > App Preferences > Reset app, then when it asks, join an existing Sonos system.

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2 replies

J
  • John B
  • 19684 replies
  • August 29, 2022

Please tell us a bit more about your network and system.  Is it a mesh system?  Any access points or extenders?  Are any of your Sonos devices connected by Ethernet cable to your network?

There isn’t a VPN on the phone?

As an experiment, could you connect the speaker by Ethernet to your router and see if your phone can then see it?

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
Mr. T
  • Mr. T
  • Enthusiast II
  • 1361 replies
  • Answer
  • August 29, 2022
Julie B A O wrote:

Weird thing is that it is appearing on my network and on my husbands iPhone X (sonos app).

Are you using the same Sonos account to sign in on the app?

I would try resetting your app by going to Settings > App Preferences > Reset app, then when it asks, join an existing Sonos system.

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