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Answered

alexa command mute on arc

  • September 5, 2022
  • 1 reply
  • 66 views
G
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Hi all

The mute on my Arc is now lasting around 10/15 seconds after command atm & I've tried Everything I know to fix it.....Reset,Reaquire with no luck

Best answer by Corry P

Hi @Gmann9116 

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system - they will be able to ascertain where the unmute command comes from. I suspect it may be a phone (via an app) or one of the other HDMI devices connected to the TV.

I hope this helps.

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • 9135 replies
  • Answer
  • September 5, 2022

Hi @Gmann9116 

Thanks for your post!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system - they will be able to ascertain where the unmute command comes from. I suspect it may be a phone (via an app) or one of the other HDMI devices connected to the TV.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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