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Hello, I recently purchased the Beam Gen 2 and I cannot set it up as a stereo pair sync with the Play 1. I can press the play button on the Play 1 and will play sound from the Beam but they are slightly out of sync and I need to adjust them independently. Anyone know how to rectify this? Thanks  

Hi there, is Sonos voice control service available in South Africa? thanksjack

Hi, I placed an order last week for a refurbished sonos move. However, I have not received a order confirmation and do not have an number. When reaching out to support via email they keep asking me for an order number which I do not have. I have the charge on my credit card. 

Hi Sonos Community,Can I use Port to play vinyl on a 30 year old turntable by connecting Port to my 30 year old Marantz receiver and using Sonos speakers? 

For the last few days, (now running 14.6 build 68228040) I’m finding that if I stop the radio, either with the iOs app or by pressing the play/pause button on my Amp, I cannot then restart it.Message is “cannot play ----- radio. Station not found”.This happens if I try to restart withthe app or the play/pause button. Only way to resume is to select the station in favourites and then it starts fine. New behaviour, this used to work flawlessly.Anyone else?

Hello, I have recently needed to take my Apple Music App subscription direct with Apple rather than through my telecommunications carrier. I took up a personal membership. Ever since doing this I needed to reauthorize the access through the Sonos App on my Android phone (current Samsung model) as you cannot add in Apple on the PC version of the Sonos Software. But I cannot get it to work. I have looked through the Sonos community advise, reset everything in the system and even reloaded software. Nothing works and I get this error flow. So to add service and select apple music, the system goes to load up the previously remembered apple ID asks you to press continue asks for your password. you enter your password. Warning bang Javascript: We’ve run into a problem. Try again. OK. You click ok and it dumps you back to step 2. How can I get this to work? 

Can Sonos separate my Playbase as - a center channel and base/sub base and…make my (2) sonos play 1 as the front left channel and right channel making it 3.1?????

I own a roam and a move, is it possible to hook them to a tv without a sonos soundbar?   Is there an adapter of some kind?

My remote for ignite TV  keeps losing connection and I have to repair to control volume    Help please 

My port only plays music through one channel (right speaker). It will work randomly through both channels. I purchased a new amp because I thought it was the problem. So all 3 amps I have used the left channel doesn’t work. It has to be an issue with the port but I can’t get with Sonos support. 

Are there going to be any updates to the sonos roam. It’s horrible now. The Sonia’s move is intuitive.  It has separate button Bluetooth, network connection, resetting.  This has one button and it’s very confusing. I do not use the volume up or down, or the voice button at all.  I use my phone for all of that. Right now I want to simply set up another network on the sonos and it is ten minutes process. This is ridiculous. 

It is really annoying that TuneIn plays adds when opening a radio station in Sonos. Now they even play ads during a piece of nice music.How can we avoid this, is there a work around. Or should there be a possibility to pay for add free radio (thinking about it that the radio stations i listen to als play there own ads) any advice?

I recently purchased an Epson projector (Pro EX9240) and would like to use a firestick and get the audio to play through my landscape speakers which are currently hardwired into a Sonos amp (mono) in my basement.  Do I just need to 1) plug the HDMI firestick into an HDMI Audio Extractor, 2) connect that to the projector using an HDMI cable, 3) then use an optical audio adaptor and run an HDMI to the Amp in my basement?   

I just purchased a Sonos Ray and connected it to a Samsung TV. It seems to work fine. The way it is currently configured is so the audio comes out of both the TV and the Ray. Is this ok, or should I not have audio coming out of the TV and just have sound coming out of the Ray?

My Roam stopped working and is under warranty. 5 weeks ago I called support and was told a replacement was in process. Long story short, I've chatted 3 times and called 3 or 4  times now. No replacement. No answers. Have any of you done something to get a better response? I love my equipment; 6 products so far. But this is my first experience with support and it has been abysmal. HELP!

What are the best settings I should put on my Vizio that’s connected to my Sonos arch? 

In the UK, is there an additional charging cable for the Move better than any other?

In the UK, is there an additional on-the-go charging cable for the Move better than any other?

Does anyone know if the Sonos Arc would have been updated recently?My setup was working wonderfully until recently when lip sync issues appeared and no amount of tweaking will get rid of them, TV is a 77"AG9 and I have a Sky Q box.Its so frustrating when everything works perfectly until it doesn't!!!If it gets resolved the "auto update" is getting set to off*****Moderator Note: Modified in accordance with the Community Code of Conduct. Specifically, removed links.*

On 04.april I ordered a Sonos Beam gen2 Black. The order was paid in full, wich was confirmed by Sonos support. It has been on storage from several weeks on the online shop and the order is marked as "getting ready for shipment* in mypage and it has been like this for several weeks.  I have called and sent email several times, but I do not get an answer. The sales-department has not picked up the phone for several weeks and I only manage to get through to the support departementet wich do not have expertise in sales. 

Spoke to Sonos customer service. The staff were friendly, polite, helpful and knowledgeable. The products I’ve used have generally been great, easy to setup, user-friendly and are relatively seamless and produce decent quality sound for the price-point… but I’ve hit a snag on my Sonos journey that I’m hoping will not be the end of an otherwise good relationship. Was hoping to grab the sub gen 3 to compliment the set, but really want to overcome this hurdle first.Problem: can’t add my recently inherited 2x Play:5 gen 2’s to my new Arc as ‘surround’ speakers.So far:1. The play:5’s came factory reset from a friend and I had no problem connecting to them or adding them to my ‘Living room’ (where the Arc is).2. I can link the play:5’s as ‘stereo speakers’ no problem, both in the ‘Living room’ or other rooms.3. When trying to link them to the Arc as ‘surround speakers’ (noting that this has been attempted following a factory reset and relinking as well as after they had been setup as ‘stereo

I’m moving from House A to House B, taking House A’s Sonos speakers with me and planning to add them to House B’s existing Sonos system:- House A is my house and my Sonos system;- House B is my partner’s house and her Sonos system (mine really, but set up under her credentials, unlike in House A)- The end result is we want all speakers working at House B in a single system. Both House A & B’s Sonos systems are currently fully WiFi (ie. no wired connections, no Sonosnet connections).- NB A slight complication, perhaps, is that while House A is on S2, the destination system is on S1 as it still contains an old Play:5. As part of this move process, that old Play:5 will be removed and so it will be possible to update House B’s system to S2. It’s not clear to me that the instructions in: https://support.sonos.com/s/article/1061?language=en_US  cover this scenario… 1. How do I go about achieving the above?2. And importantly, do I need to do anything to “prepare” House A’s speakers pre-mo

Have Lg uhf 50 tv. Trying to add Ray. Sound out set as digital sound out auto (tried Pcm also) and simplink off as it’s not hdmi. No sound. Settings on Sonos are just standard. Tried turning on and off and reset to no avail. Does the audio out that comes with Ray different than previous? It fits fine in that but different shape on back of my tv which less than 5 years old. One on the tv doesn’t seem like it’s already in. Don’t want to push too hard as that’s what happened with the arc hdmi, it pushed the jack in so I can’t get at it. Any help appreciated. 

I have a Roam, two Ones and a Beam (the latter 3 are grouped).When I’m listening to Spotify (on any device) it randomly stops and starts playing on the Roam. This happens when I’m listening on another device on my network but also when I’m not even home and just listening on my phone or in the car. Always to the Roam, not any of the others.I thought it might be a Spotify issue so I logged out of all devices and then reauthenticated. Just after I did that it randomly started playing a podcast (I use Pocketcast). Shortly after I turned it off it played another spotify track. The tracks it picks are very random too - not songs I would listen to.I’ve checked my network and nobody has sneaked on without my knowledge. At any rate, it is playing my media, just not what I’m asking.Any idea what is going on?? 

I currently have a surround system using a sonos beam generation 1 and 2 sonos one.I have just bought a Sonos beam generation 2 and was thinking about changing my surround system by swapping the Sonos beam Gen 2 with the Gen 1 and using the Gen 1 elsewhere.Is it worth doing or will it be more hassle than it’s worth?