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Answered

surround speakers deactivating

  • September 6, 2022
  • 1 reply
  • 32 views
H

Hi,

 

I have an issue where the speakers in the back and the sub gets deactivated by them selfs almost every day i my home theater set up.

 

This is always at the first use of the day and never in the middle of playing a sound.

Is this normal? 

I always have to activate them manually in the app. When I get home they are blinking slowly with green.

I use the arc, sub gen 3 and 2 of the one sl.

Best answer by Ken_Griffiths

No it’s not normal - maybe first try a reboot of both your router and Sonos Arc device and see if the issue then goes away. If it persists after that, then when the issue occurs again, submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App

Make a note of the reference number generated.

Then, when available, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

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1 reply

Ken_Griffiths

No it’s not normal - maybe first try a reboot of both your router and Sonos Arc device and see if the issue then goes away. If it persists after that, then when the issue occurs again, submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App

Make a note of the reference number generated.

Then, when available, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

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