Avid Contributor I

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ray and surrounds

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So I thought I’d got this Sonos system off to a tee . Connected my play ones with my ray as a system and worked fantastic

until I switched on tonight ray and the stereo system with the play ones all connected and showing in the app all good and connected but the problem is there’s no sound coming from the surrounds just the ray even though it’s showing all good in app I can adjust volume etc as normal but nothing coming out

any thoughts on what’s wrong I’ve tried removing them and then adding them back but it’s the same no sound for the surrounds

thanksnin advance

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AirgetlamAnswer

It might be the program you’re testing with. Or the settings on the TV set, or whatever is feeding the TV set. Since optical is a one way transmission, the Ray is not capable of sending any information about acceptable formats to the TV set, you have to set them manually…..and then watch a show that has surround information, i.e. in Dolby Digital. Not every show / channel is.

Bruce

AirgetlamAnswer

It might be the program you’re testing with. Or the settings on the TV set, or whatever is feeding the TV set. Since optical is a one way transmission, the Ray is not capable of sending any information about acceptable formats to the TV set, you have to set them manually…..and then watch a show that has surround information, i.e. in Dolby Digital. Not every show / channel is.

Bruce

I

ITCAuthor

Avid Contributor I

It might be the program you’re testing with. Or the settings on the TV set, or whatever is feeding the TV set. Since optical is a one way transmission, the Ray is not capable of sending any information about acceptable formats to the TV set, you have to set them manually…..and then watch a show that has surround information, i.e. in Dolby Digital. Not every show / channel is.

good shout I will try what I was watching yesterday.. but surly if they are connected in the app whatever sound is coming through the ray should also come through the ones .
I’ve also got a beam in our living room connected to a sub and 2 one sl and never have a problem with them

Airgetlam

Not necessarily. Depending, of course, on whether they’re set up as surround speakers, or just a pair of speakers “grouped” with the Ray.

My discussion was about the first of those options. Your post seems to imply you have it set up in the second way, in which they should play the same content of the Ray, but at least 75ms delayed.

It’s unfortunate for some users that Sonos doesn’t have a “hard of hearing” setup that allows a single (or more) speaker to duplicate the center channel from a home theater sound bar.

As I said, if they’re indeed set up as surrounds, then the device feeding the TV as well as the TV need to have the options properly set up, so that what is coming across the optical cable from the TV to the Ray is the correct format. Sonos doesn’t, to my knowledge “fabricate” surround information, if it doesn’t exist in the original stream (Dolby Pro-Logic used to do this, but not very effectively, and has since been dropped as a feature from Dolby). If what is being fed to the Ray has no surround information, then Sonos won’t be playing anything on the surround speakers.

I usually recommend heavy surround movies in Dolby Digital to test with, like Star Wars, or something along those lines. From a movie streamer….YouTube doesn’t broadcast anything in 5.1

Bruce

jgatie

Surround sound does not mean the same sound coming out of the fronts should be coming out of the rears. Quite the opposite. The rear surrounds are discrete channels separate from the fronts and are used for ambient effects and/or directional cues.

I

ITCAuthor

Avid Contributor I

Hi yes I set them up as surrounds they worked brilliantly you can adjust the Speach vs the music . I’ve not adjusted anything on the tv , the system is still on the app as surrounds but nothing is coming out of either surrounds just the ray is working

N

nik9669a

Senior Virtuoso

Sometimes, TV’s get an update forced out to them by the manufacturers, and that can affect audio output settings. It’s worth making sure the signal format from the TV to the Ray is still correct.

Airgetlam

Since they’re set up as surrounds, I did want to point again at @jgatie ’s post. Surround speakers do not ‘repeat’ the center/voice channel.

Bruce

I

ITCAuthor

Avid Contributor I

Sometimes, TV’s get an update forced out to them by the manufacturers, and that can affect audio output settings. It’s worth making sure the signal format from the TV to the Ray is still correct.

yes the ray is working great but wow it sounds so much better with the surrounds added ,

I’ve since done a reboot I even tried connecting a new pair of ones but nothing only sound from the ray even tho they are connected together and should be working as showing in the app

tried turning off the booster it’s so annoying I wonder if I’d get the same problem if I buy a beam and try that way as I have this in my other room and never had this problem

buzz

Grand Maestro

BOOST, WiFi, wired, or not, has nothing to do with this issue. For a Dolby Digital stream the producer has control over the rear channel output. Go to Settings → System → About My System and check Audio In:. This will show the audio format that RAY is receiving. WM: 0 indicates a unit that is wired or using SonosNet, the private SONOS wired/wireless network. WM: 1 indicates a unit that is using WiFi.

I

ITCAuthor

Avid Contributor I

It’s a really weird I’ve done nothing and all the surround speakers are working as they should now . For how long who knows. I have no clue what the problem was is

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