Avid Contributor I

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ray and surrounds

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So I thought I’d got this Sonos system off to a tee . Connected my play ones with my ray as a system and worked fantastic

until I switched on tonight ray and the stereo system with the play ones all connected and showing in the app all good and connected but the problem is there’s no sound coming from the surrounds just the ray even though it’s showing all good in app I can adjust volume etc as normal but nothing coming out

any thoughts on what’s wrong I’ve tried removing them and then adding them back but it’s the same no sound for the surrounds

thanksnin advance

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AirgetlamAnswer

It might be the program you’re testing with. Or the settings on the TV set, or whatever is feeding the TV set. Since optical is a one way transmission, the Ray is not capable of sending any information about acceptable formats to the TV set, you have to set them manually…..and then watch a show that has surround information, i.e. in Dolby Digital. Not every show / channel is.

Bruce

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T

ThrillingMin

Lyricist I

I am having a different issue with connecting the Ray to my 2 One speakers as surround.
I tried to connect using Wi-Fi (I am on a mesh network) and the connection failed showing (room +? +?). I read that plugging them into the router, setting them up and then unplugging them and use Wi-Fi would work but it went right back to the same issue. Although the surround sound did work when plugged into the Ethernet, the app/ hardware will not allow me to successfully connect to the Wi-Fi, allowing me to use the three speakers as a home theatre.

I have restarted everything multiple times and am very close to exchanging for a different brand!
Would love some assistance.

ratty

I am having a different issue with connecting the Ray to my 2 One speakers as surround.
I tried to connect using Wi-Fi (I am on a mesh network) and the connection failed showing (room +? +?). I read that plugging them into the router, setting them up and then unplugging them and use Wi-Fi would work but it went right back to the same issue. Although the surround sound did work when plugged into the Ethernet, the app/ hardware will not allow me to successfully connect to the Wi-Fi, allowing me to use the three speakers as a home theatre.

What make of mesh WiFi? And is there a separate router?

Some routers have a fault which prevents home theatre surrounds from getting an IP address when the system is in fully “wireless” mode, i.e. on the WiFi.

106rallye

Is the Wifi on the Ray on? Surrounds connect through the soundbar.

T

ThrillingMin

Lyricist I

Ratty,

I am able to connect all three of my speakers to Wi-Fi no problem. However, when I put them in theater mode it is unable to recognize the One speakers in the theatre mode.
Not sure about the make of the mesh. I am In an apartment building that has routers in each apartment and mesh’s that way.
it’s crazy to think that these small surroundsound speakers would require ethernet cables to work as a surround sound theater.

N

nik9669a

Senior Virtuoso

Ratty,

I am able to connect all three of my speakers to Wi-Fi no problem. However, when I put them in theater mode it is unable to recognize the One speakers in the theatre mode.

Have you set the ones as separate rooms or a stereo pair in a room?

T

ThrillingMin

Lyricist I

Is the Wifi on the Ray on? Surrounds connect through the soundbar.

Yes, believe so. I was able to successfully set up the surroundsound when the two One speakers were plugged into the router (in the other room). Once I unpluged them from the ethernet cables and power, and put them back into position they totally forgot about the surroundsound system and went back to being solo speakers again. I have no problem using them individually, it’s only when I try to put them in theatre mode under the Ray sound bar.

T

ThrillingMin

Lyricist I

Ratty,

I am able to connect all three of my speakers to Wi-Fi no problem. However, when I put them in theater mode it is unable to recognize the One speakers in the theatre mode.

Have you set the ones as separate rooms or a stereo pair in a room?

They are set as different rooms I believe.

ratty

Ratty,

I am able to connect all three of my speakers to Wi-Fi no problem. However, when I put them in theater mode it is unable to recognize the One speakers in the theatre mode.
Not sure about the make of the mesh. I am In an apartment building that has routers in each apartment and mesh’s that way.

What’s the make/model of router that’s in your apartment?

T

ThrillingMin

Lyricist I

Ratty,

I am able to connect all three of my speakers to Wi-Fi no problem. However, when I put them in theater mode it is unable to recognize the One speakers in the theatre mode.
Not sure about the make of the mesh. I am In an apartment building that has routers in each apartment and mesh’s that way.

What’s the make/model of router that’s in your apartment?

Ruckus Wireless TAA COMPLIANT RUCKUS R750 DUAL-BAND 802 (9F1-R750-US00)

I would like to point out that it is attached to the ceiling so I will be unable to access it directly I do have access to the panel

i

ratty

Ah, Ruckus is a known problem for Sonos in “wireless” mode.

https://support.sonos.com/s/article/5083

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