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TV audio occasionally cutting out, skipping and popping sounds

  • September 10, 2022
  • 6 replies
  • 1313 views
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Hi! I have an Arc and 2 Ikea speaks as surrounds.
The setup works brilliantly aside from this issue of the TV audio cutting out for a split second randomly (but frequently), or skipping or popping. It's almost like packet loss on a HDMI connection!
I’ve scoured through the various topics and this seems to rear its head quite a lot but the solution is a bit of a mystery so hoping for some individual help.

For context the Arc is connected to a 2017 Samsung TV via HDMI.

Thanks!

Best answer by Corry P

Hi @olski 

Welcome to the Sonos Community!

I highly recommend that you unplug your TV from power for at least a minute.

If, after that, the issue still occurs, I recommend checking the HDMI connections. Please also ensure you are using the supplied HDMI cable.

I hope this helps.

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6 replies

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • September 12, 2022

Hi @olski 

Welcome to the Sonos Community!

I highly recommend that you unplug your TV from power for at least a minute.

If, after that, the issue still occurs, I recommend checking the HDMI connections. Please also ensure you are using the supplied HDMI cable.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
  • Airgetlam
  • September 12, 2022

When he says “after that” I’d assume he intends you to plug back in the TV set to power :)

Bruce
AjTrek1
Corry P
Corry P
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  • Corry P
  • Sonos Staff
  • September 13, 2022

@Airgetlam, I rarely say plug it back in again as I’ve always felt that saying to unplug for a specified amount of time heavily implies that you should plug back in again after the time has passed. :)

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
AjTrek1
Airgetlam
AjTrek1
  • AjTrek1
  • September 13, 2022

@Airgetlam @Corry P 

Here’s an idea…Rather than say “plug back in” how about “reconnect”. But wait…”reconnect” could be mis-construed with “reconnect” to other components, sources etc. This nomenclature thing is so confusing. LOL 😂 🤣🤪 

Together Everyone Achieves More = T.E.A.M.
Airgetlam
Corry P
Corry P
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  • Corry P
  • Sonos Staff
  • September 13, 2022

@AjTrek1, isn’t reconnecting something you do with your roots? 😁

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
AjTrek1
Airgetlam
  • Airgetlam
  • September 13, 2022

Lol. Glad I was able to bring a modicum of levity here ;)

Bruce
AjTrek1
Corry P
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