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I recently purchased the Sonos Ray Soundbar for my family’s Samsung TV. Frustratingly the soundbar won’t recognise the Samsung One remote to change the volume unless I’m standing right next to it (If I’m not within 30cm of the soundbar it won’t change the volume). I’ve followed the sonos guide on setting up the Samsung One remote, I’ve tried setting up the soundbar under a different brand as some other threads mentioned and I’ve changed the batteries on the remote and nothing has fixed this. Is there any solution to this frustrating problem?

I bought a Symfonisk from IKEA and was stunned to see the setup process asking for activating location services. Especially when it already connects to the device through bluetooth.I’ve already filed for a return but if there’s a way to do the setup without location services I’d cancel it…That’s a shame that they make it compulsory; I have only one device and it makes no technical sense at all. Tere

My Symfonisk bookshelf would not connect wired or WIFI. I followed the procedures and suggestion on this forum and still did not work. It would tell me it would connect to the temporary SONOS network and then says it cannot connect. I reset the system and now it would not recognize the device. I have my iPhone next to the speaker and still cannot find it. It is a pain the rear tryin to ge this speaker setup.

Why doesn't sonos allow for their sub to connect to their Amp? I want a Amp a pair of in ceiling speakers and a wireless sonos sub. 

Want to connect Devialet phantom gold to sonos - how do you do this

Hello,id like to purchase and add more Sonos Ones too my setup. I’m stuck on S1 because I have multiple connect amps.Sonos’ official compatibility list says the currently sold One gen 2 works on both S1 and S2. However the shop FAQ for the One gen 2 answers “will it work with S1?” by ambiguously stating “it requires the latest version of the app”This makes it sound like you need S2. Anyone know the truth? I assume it will work but it’s just more unscrupulous pressure to throw out our old systems and buy all new devices

Wanting to create a mini home theatre but I'm not sure how to connect the Sonos amp to the arc. I know I can group them through the app, but I'm looking to sync them like the sub syncs to the arc. Any tips?

To the old-schoolers out there like myself clinging on to v8.4 (for reasons of old hardware), it seems finally to have been killed by MacOS Monterey (at least on the desktop app) as Sonos now longer responds: I am restricted to the iOS app only and am kicking myself for updating my OS. If anyone knows of a setting or hack to bring it back to life, please let me know. My 3rd party MBS app still works (although not properly).If I were to update my Sonos version does anyone know which is the latest version of the system to definitely work with an S1 (not S2)? Do I even have a choice?Thanks! 

Hi team, what is the policy at Sonos regarding new Sonos ONE speakers and S1 app?I just bought my 5th speaker (Sept 2022) a Sonos ONE Gen 2 and when adding it, it says it works only with S2.Is this a way to force your first customers to move to S2 and replace a perfectly working old amp which requires the S1 app?PLEASE do not answer you are sorry about this, just provide a clear answer. Thanks

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

I’m looking to get a subwoofer for my beam gen 2, but I keep reading about the mini sub Sonos will allegedly release later this year, according to ARS Technica:https://arstechnica.com/gadgets/2022/08/want-a-cheaper-sonos-subwoofer-youll-have-to-wait-even-longer/This system will be placed in a room that’s about 10’x10’, so the gen 3 at full price seems overkill, but what are my options? If I get a used gen 2 at a good price, then maybe it’ll be worth it.  I’d like to get a mini sub version, but who knows when or even if it’ll actually release. What do you all suggest? 

Some of my Spotify playlists stopped showing up in Sonos. I signed out and in, un-authorized and re-authorized and now NONE of my playlists show. How do I fix this?

My iTunes library will not shuffle play I have less than 500 songs in my library tried all the usual fixes without succcess, looking for any tips.

Bought a Samsung QE55QN85B 4 weeks ago and connected to a Sonos Beam Gen2 bought on 6 Aug. Both devices have the latest updates. HDMI cable supplied with Sonos is ok and connected to HDMI eARC. No issues streaming to Sonos from iPhone but sound from TV drops. Have tried every combination of switching off and restarting TV/Sonos, have gone through every set up option on TV. Tv shows output to Sonos Beam. Sonos app shows it thinks it’s connected to the TV and adjusting volume on TV shows same adjustments on Sonos app. However there is no sound from the Beam. Best I’ve achieved is to get sound from You Tube on TV but as soon as I changed to Disney+ sound was jittery and then stopped altogether. Have phoned John Lewis for technical support for the TV, reset the TV and redone the connections. For about 3 minutes had sound from the Beam but then stopped. John Lewis are now exchanging the TV as we are assuming it’s a fault with the TV. However I will post again if the issue is not resolved wh

In the auto trueplay info it quotes:If you’ve added the Google Assistant to Move, Auto Trueplay will be disabled when Move is in Bluetooth mode Is this also the case for Alexa? Or when voice control is turned on? Or is this only specific to Google Assistant? PLS HELP LOL

I saw that I can setup surround with SL One with Beam, but with two speakers...not one.I can tied them together or via the play/pause button, but Id rather have them auto connected.Is it possible to setup both as speakers for my tv?

I have set up an TV in my bedroom. The room is large and I would like speakers closer to my bed so I don’t wake up chidren. Can I use a Ray soundbar turned low/off and have two One speakers next to the bed (left and right)? Thank you

CBC Service problem: For the past couple of days, any CBC program I try vis the service in Sonos is "no longer available." Streaming works fine on the CBC Radio and Music app, but not via Sonos. Any tips?

I am becoming increasingly frustrated with Tune In. My issue is that if I start listening to Sonos in one room and want to group this room with another room, I lose my radio station for a period of time to a barrage of advertising on Tune In. This is particularly frustrating when listening to speech radio where you can lose the thread of a discussion. Can this be stopped?

LONG time Customer with legacy components (Connect, ConnectAmp, Play1) that work just fine within Sonos S1 App - Don’t want, need or can afford to upgrade equipment.But thinking about adding a Sonos Beam gen2 soundbar - How do I integrate this product into my current system? Would separate S1 & S2 Apps work? Other better solutions?Sonos has been a great system but feeling a little left behind or forced to change... Thanks,BobJ

My Sonos one is showing in my system but beam isn’t. The Sonos one is connect on 5G but the beam will only connect on 2.4G. Would this be why only 1 of them is showing up? If so what do I do? many thanks 

I use Sonos as an alarm for Radio 4 each morning at 0700. For some weeks the radio has been cutting out after 20 mins. Have checked all the settings, nothing has changed.  How can this issue be resolved?

Is there any work around or additional product to get the Sony XBR-48A9S Remote (it is NOT an IR remote) to control volume on Sonos Ray?

Hi, as per the Title, in the last week my Sonos system has started giving me that notorious error message every time I try to play something new, from any of my sources (Spotify/BBC Sounds / Pocket Cast etc).But - and this is the key thing. After I get the error message, if I try to play the stream again, *it works*.So my Sonos setup is still working, it’s just become really annoying as when I move from room to room (I have 7 Sonos speakers across 6 rooms + a Roam) I get the same error message when I start a new stream, and then I have to press play again for the stream to start. It was working fine until last week, and I hadn’t changed anything about my network or setup to cause this (to my knowledge!) I have a Virgin 500M fibre connection, and an Asus ZenWifi XT8 mesh system. The Sonos Beam in the lounge is connected via ethernet directly to router, and the rest are on SonosNet (apart from the Roam, obviously). I have tried all the usual troubleshooting steps - restart router, restar

Can the Sonos Arc display the volume connecter to a Sony A95k thru the e-Arc HDMI port??