I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this?
Answered
Gen 1 Play 5 Stops Playing Intermittently
Best answer by AjTrek1
Hi
If you’ve tried unplugging the speaker, resetting your router then plugging the speaker in again and the issue continues; then you may have a failing network card. I suggest you submit a diagnostic, within 10 minutes of the next occurence, post the reference number in your next post and call Sonos Tech support (assuming you don’t want to wait until a moderator sees it).
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Hi
If you’ve tried unplugging the speaker, resetting your router then plugging the speaker in again and the issue continues; then you may have a failing network card. I suggest you submit a diagnostic, within 10 minutes of the next occurence, post the reference number in your next post and call Sonos Tech support (assuming you don’t want to wait until a moderator sees it).
+1I am curious. When you say a failing network card, what network card are you referring to? The one on the Play 5?
Yes, the card/system within the Sonos.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.