Answered

Gen 1 Play 5 Stops Playing Intermittently

1 year ago
13 September 2022
3 replies
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ethanh100
Contributor I
0 replies

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this?

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Best answer by AjTrek1 13 September 2022, 00:36

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AjTrek1
5581 replies
1 year ago
13 September 2022
Answer

Hi

If you’ve tried unplugging the speaker, resetting your router then plugging the speaker in again and the issue continues; then you may have a failing network card. I suggest you submit a diagnostic, within 10 minutes of the next occurence, post the reference number in your next post and call Sonos Tech support (assuming you don’t want to wait until a moderator sees it).