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jnjmcafee
Contributor I
Sep 23, 2022 4:07 PM UTC
Answered

Do we need to return upgraded speakers?

I just completed upgrading my Sonos 5 system from Gen 1 to Gen 2 and thought I would need to return the old speakers, but the rep tells me I can keep them.  So why does the upgrade section ask me to print a return label?  Not sure they told me the truth.  Does anyone know for sure??  Thanks!

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Mr. T
Mr. TAnswer
Sep 23, 2022 4:15 PM UTC

There is no requirement to return any upgraded speaker.

The return label is optional for those that wish to recycle the old speaker and send back to Sonos.

ps, you didn’t get the Gen 2 version, it will be the new Five. The Five replaced the previous Play:5 (Gen2) which replaced the Play:5 (Gen1)

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3 replies

Mr. T
Mr. TAnswer
Sep 23, 2022 4:15 PM UTC

There is no requirement to return any upgraded speaker.

The return label is optional for those that wish to recycle the old speaker and send back to Sonos.

ps, you didn’t get the Gen 2 version, it will be the new Five. The Five replaced the previous Play:5 (Gen2) which replaced the Play:5 (Gen1)

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    buzz
    buzz
    Grand Maestro
    Sep 23, 2022 5:39 PM UTC

    It is suggested that you recycle the speakers. If there is no local option to do this, you can use the label. Local recycling is environmentally more efficient.

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      John B
      Sep 23, 2022 8:36 PM UTC

      Of course the speakers still function and could be used as a separate S1 system or sold. If you sell then you should make it clear that the upgrade credit has been used.

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