Answered

I bought an Arc and I want to know directly from Sonos what happens to the speaker arrangement inside the Arc when I connect the 2 One’s? I have heard that if the surround channels are taken over by the One’s, it frees up two of the Arcs surround speakers to drive more bass response? Is that an accurate understanding of how the software sorts itself out? thanks! If not please explain what happens with the two One’s.  Thanks again!

hi everyonei had to move in another city as a teacher, i took my play 5 with me, i dont think i’ll rehister to an internet provider. Do you think it is possible to use my device on the shared internet connection on my phone? I tested it many times but seems like it is impossible :(

Hi In my lounge I have a Playbase and two play:1’s for surround sound.  I love the set up for movies/TV etc. It all works great. When playing music I have set Sonos use all three (i.e. not as surround sound) as you should.I think it sounds pretty good for music as I assume (?) that the Playbase  takes up most of the bass load (and more?)But what would be a next step up for music playback, or is there one that is even worth it. I could swap the play 1:s for Sonos Fives but that would be expensive (and can I use Play fives as surround speakers or would I have to keep the play1:s?) and would they work with the Playbase in music setting? I could add a Sub to the system but again how much would that be a step up with the Playbase already in the room? And please note I am happy with the PlayBase for movies etc, I have no desire to chase more Bass, it’s loud enough, I am more interested here in improving Music playback.Any help appreciated, I do like the play 1:s + Playbase for music but it’s

I would like to be able to listen to Radiooooo.com  Is there any way to suggest radio streams to Sonos?thx merci

Hi, I have a pretty simple issue which became complex enough to ask the forum. I have few SONOS speakers from IKEA (shelf and lamps) and want to connect them to my TCL TV (not Roku). The aim is to use a speaker from TV and SONOS (not SONOS only). I tried to find speakers via same WiFi - that didn`t worked. I tried to connect SONOS speakers via Apple TV (airplay) - that didn`t work, and as far as I read in that case you can only connect SONOS speakers, but TV speaker won`t work together. I can buy BEAM or RAY SONOS speaker - but as far as I`ve read I won`t be able to use my TV speaker together with other SONOS speakers. So, what is the simplest (and cheapest) solution to use in the same time fabulous TV speaker with Dolby Atmost, with IKEA SONOS speakers as rear speakers (without delay between TV and SONOS speakers) ?

Hi all.So I've had the Sonos Arc bar working perfectly with my Samsung 55” QN95A Neo QLED 4K for over a year.Recently the the TV has started connecting to TV speakers and the green light (or any light) no longer illuminates on the arc.It's connected via hdmi and arc port on the samsung connect box. I've tried replacing the hdmi cable from the sonos arc to connect box. Power cycled all devices, hard reset the arc bar. Deleted the sonos app, reconnected it all several times and it simply won't connect. Removed all other devices atrached to the conbect box.On the arc app on my it gives an error about can't connect check if other devices interfering, or something like that - when trying to connect the bar and TV. Hdmi Arc option is greyed out within Samsung sound settings. Tried manual configuration options within TV settings, simply can't connect the 2 devices!Is anyone able to offer further things to try or advice please.Much appreciated.Mark.

Two simple questions:1.- Is it possible to combine a Paybase with a Submini?2.- Can a roam speakers be integrated also in the lan of speakers that I now have? Can I use a roam speaker from the sonos app and joining it with other speakers e.g. one that i have in the kitchen?ThanksICF 

I have a Sonos Arc and recently bought two One SLs to add as surrounds. I can get the One SLs added to my Sonos app but when I go to add them as surrounds, it errors out telling me that “There is a problem adding your surrounds. Check the network connection and make sure your products are powered on. Try again.”  If I quit the start up, it ends up saying “Living Room (+?+?)” on my rooms. Any help?

Hi! I have an Arc and 2 Ikea speaks as surrounds.The setup works brilliantly aside from this issue of the TV audio cutting out for a split second randomly (but frequently), or skipping or popping. It's almost like packet loss on a HDMI connection!I’ve scoured through the various topics and this seems to rear its head quite a lot but the solution is a bit of a mystery so hoping for some individual help.For context the Arc is connected to a 2017 Samsung TV via HDMI.Thanks!

I have a large(ish) Sonos system locked down at 8.4 (because I still use CR100 controllers). The bridge has finally died so I have temporarily wired one of my ZP Amps as a bridge. Is it possible to buy a boost and use it, or will it need me to upgrade the system version (which obviously I cannot do).I don’t want to accidentally trash the CRs by adding a component that needs a higher software version.

I have had this problem since I purchased the Sonos Arc about a month ago and it is getting very frustrating.I have a TCL 75C727 TV with the Sonos Arc connected in the eArc HDMI port and stream everything through an Nvidia Shield TV Pro. The TV is set to passthrough audio.When I first start up everything the Sonos Arc is outputting the correct audio formats.For Disney+ the app will show Dolby Atmos and Dolby Digital Plus 5.1 correctly depending on media.For Netflix it is Dolby Digital Plus 5.1 and for Youtube it is Stereo PCM.However once I turn off the Nvidia Shield and TV and turn everything on in a few minutes the only format that works correctly is the Dolby Atmos. All the other formats show up as either Dolby Multichannel PCM 5.1 or Dolby Multichannel PCM 2.0.I have tried powering down the TV and the Shield but the problem only resolves when I power down the Sonos Arc and restart it and then the audio formats are correct again, until the next time I want to watch something.Has any

The front four blinking lights won’t turn off. I had it plugged in on the charger stand for over two hours. Held the infinity button for over two minutes. Nothing. I’m still getting the orange blinking lights.I read other posts with the same issues, but no definite answer on how to fix. What now?

Logitech pushed out a firmware update at the end of March that broke the volume adjustment on my Sonos system.  It takes about 10 presses of the volume on the remote before anything registers.  I was hoping that Logitech would push out another firmware update to fix the issue but I am starting to think that is not the case.  Has anyone else found a solution to the problem or a better alternative?  Thanks!

Setup islg C1 oled 55beam gen 2apple tvnintendo switchps5sound set to pass through on tvearc turned on The setup works perfectly with live tv, tv built in apps streaming and anything played via the Apple TV. But, 1 second audio dropouts occur whilst using either the Nintendo or the PlayStation. The dropouts occur every minute or so for 1 second.  I’ve tried turning everything off and back on etc and disconnecting all devices except one of the consoles and the beam but the issue remains. Any help greatly appreciated, a bit gutted spending all that money for something I can’t use whilst playing games. 

HelloHave not had any issues before pairing my Beam (with TV source) to Play:1’s / Roam etc.However now when I try and do it I get constant drop outs on any of the paired speakers. I’ve tried several Play:1’s and a Roam to no avail. I contacted Sonos support, sent diags and they came back saying that TV Source is unsupported? WTF? Whats the point of a Beam if the input from TV is not supported.Anyway, any suggestions? I’m on 14.14 and this happened sometime between the end of July and end of August.Thanks

My Roam SL continues to disappear from my Sonos app or shows offline. Sometimes I have to try multiple times to turn it off and back on. Then it works fine for awhile. I disabled sleep mode and it still goes offline. I have a NetGear Orbi wifi setup. I don’t have any issues with other Sonos speakers, just the Roam SL.

Hi everobody,i sold my receiver and my Klipsch speakers. But i kept my turntable, my phono preamp, my Sonos connect, my Sonos play 1 and 3. I wanna play my turntable in my speakers thru my connect. I read this article When i had my receiver, my turntable was grounded to my preamp and my preamp was grounded to my receiver.So my question his: do i have to ground my preamp to my connect? Because there his no ground on the connect. Thank you.

i have Sonos Move but because of my OS (12+ on iphone 6) have to downgrade it to S1 in order to use it. I understand this means certain Move features may be lost but can’t find any info about what they might be. Anyone know? Another related question - if I downgrade to S1 can I then upgrade it back to S2 if I get the suitable OS (14+)?

I listen to a radio station called Adagio FM using MyTuner Radio.It has a sister station called Entranced FM but it is not on MyTuner Radio (nor TuneIn). How can I listen to it’s audio stream on Sonos?http://adagio.fm/http://entranced.fm/

Arc runs abnormally hot even at volumes lower than moderate

Often get this message on my iphone while listening to music! This happens when network is working fine, wifi is good on phone and other devices, etx - nothing changed, then, “unable to connect.” And I can't stop the music or adjust volume. Fix is to reboot everything over and over. System is Play:1

Hi AllI have a dedicated home theatre room in our home and am setting up the surround sound with sonos.i will buy an arc, 2 play 1’s for rears and the sub.  The room has a cat5 connection to a router which connects to the modem.I am wondering how best to set up the wifi in that room as a dedicated new network just for the home theatre components.  I dont want it to connect to the rest of the home.I am not very savy when it comes to wifi.  I was thinking of setting up a WAP in the room which connects to the router and will broadcast a dedicated wifi signal : named Theatre room.  Then have all the sonos products in the room use this wifi network.  Will that work? any recommendations on which WAP to use?  is there a better setup that i should consider? Thanks for your help.

I have moved into a new house that has 2 outdoor in-cieling speakers (6 ohm) and 2 external speakers (8 ohm) are already in place and wired back to a central point. I am not sure what the last guy used to power but I would like to use the Sonos AMP.Can I wire a 6 and 8 ohm speakers in parallel? Same total impedance on left and right?    

My music library is located on a NAS (Synology) - it recently stopped updating the entire library. I’ve deleted the path and relinked it multiple times and it still updates the same incomplete list of files — there doesn’t seem to be any rhyme or reason to what it indexes and what it doesn’t, for instance there are some bands that I have on compilations and on albums, and their tracks from the compilations come through just fine but their albums don’t, even though the metadata is very similar. If I add new files they will sometimes show up in the index, sometimes not. I have about 40K tracks, so much lower than the 65K limit, and most of them are not recorded at unusually high bitrates. Does anyone have any suggestions? 

I’ve suddenly lost sound on my Beam Gen2. I was watching some content on my Apple TV 4K and all was OK, but found I couldn't adjust the volume using the Apple TV remote, when pressing +/_ the volume didn't change and the text ‘Home Theatre -/+’ didn’t appear on the TV screen. However I could adjust the volume when using my Sky Q remote and the volume text did appear on my TV screen.When I finished watching the programme I got no sound at all so I turned off the Apple TV 4K, and found I have no sound via Sky Q either. When pressing the volume buttons on my TV remote and Sky Q remote I get the volume text appear on my TV screen, but nothing happens, no sound at all.When using the SONOS app on my iPhone I can slide the volume bar along but still no sound from my Beam and no volume text appears.When I ask “What volume is Sonos” she speaks back to me via the Beam saying “This device is at volume 1”.I have pressed the volume buttons on top of the Beam but nothing. I have a solid white light