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I’m so frustrated! I just got a brand new LG OLED B2 and a brand new Sonos arc and my tv cannot pair of via the sonos arc via Bluetooth or hdmi.  ive done all the unplug and replug and am so frustrated that I spend this much and it is even this much of a headache.  Can someone help me before I return

I’m looking to buy the Sonos Arc for my Sony A1E 65 Inch Oled and I’m curious as to whether or not I will be experiencing true Dolby atmos given the hardware limitations of my tv. Apparently, Dolby Atmos requires an eARC input, however, I’ve heard from a few sources that you can still get Dolby Atmos with the ARC input via DD+ conversion. Is this setup possible? If not, is there any way I can remedy this situation with any external devices such as a dedicated receiver? Thanks!

Listening to music today post 14.8 in my cabin one the Play 5 and sub and wondered what had happened.  Had tru4eplay on and it normally sounds fantastic.  Now there is no bass at all.  Turned the sub up to level 6 and still barely any bass.  Then turned off the sub and the bass returned!  How does that work? Re-ran trueplay and no difference.  So basically the sub is now useless and tuning it on turns off the bass.   Diagnostic  1161840239.

I have a sonos beam gen 1 will this work for surround sound if I add 2 sonos one sl’s

I have the iPad Pro and iPhone 11 Pro Max…does it really make a difference when doing trueplay? I’ve read a couple of comments that the iPad is a better choice but I don’t know how one would really know if it wasn’t measured in some way to compare.

When I go to “add surrounds” it says I need a compatible product, for some reason it is not seeing them. They used to be paired but I needed to factory reset everything. 

Since latest Windows app update, my PC running Windows 11 can not control volume on any of my Sonos speakers.   Off-on and station selection are OK.

Hi there,I have 2x Play1 speakers, currently connected to and working on a WiFi network (WiFi disk).However, I want to connect the speakers direct to the router WiFi - a second trusted WiFi network.I have gone through the set up wizard many times via my Android Samsung smartphone. The S2 App does not manage to detect either of my Sonos speakers.I have tried a reboot of the speakers. And a reboot of the disk and router - just a switch on / off again. But no joy.Any suggestions before I consider a factory reset?Thanks

I'm getting low quality album art when playing music from Spotify using the Sonos interface (using the connected Spotify account)  But quality is fine when I use Spotify's interface to 'play on speaker' and select my Sonos.  This is driving me away from using the Sonos app.   

Hello,I have a Beam Gen 1 that connects perfectly fine with my LG OLED from 2017.I just got a Beam Gen 2 and when I connect it to the same LG OLED, I get an error message saying HDMI eArc not detected. My TV also doesn’t detect anything is plugged into the eArc port when the Beam Gen 2 is connectedHowever, when I swapped it back to the Beam Gen 1, everything works fine with the HDMI eArc (including the tv noticing something is plugged in). Do I just have a bad Beam Gen 2 or is there something else that might be going on? Thanks. jkl

I've read everything I can find re my question but am still unsure of what is possible.  I want to buy an Epson LS11000 cinema projector that has an eARC port and connect it to my Sonos Arc and use Apple TV4k as my streaming device.  Is that possible or do I need to buy a splitter such as the HDFury Arcana in order to use the soundbar?  Or do I need to return my Arc/One’s and get a different sound system?

I’ve been struggling with this issue for several days. Speakers in our system have been appearing and disappearing from the iOS app on my iPhone 14. At first, it was one specific Play:1 that kept disappearing from the iOS app. I noticed that if I manually started it (by pressing the play button on top of the unit), it would appear shortly afterwards in the iOS app and I could control it in there. As of the last 24 hours, the issue has worsened; now my iOS app will often say it can’t find the Sonos network at all. Sometimes it will find it, letting me browse my speakers… and then abruptly lose connectivity to all speakers! I notice that the Sonos app on my Windows PC doesn’t have this problem. Interestingly, if I start music on one speaker from Windows, that speaker will then show-up in my iOS app, almost like the speaker has woken-up.My wifi network has not changed any time recently. My iPhone and Sonos are on the same wifi network; the signal is clear and consistent. No other devices

Hi All -  I know this question has been asked before, but my searches aren’t leading me in the right direction. Called customer support today and think I was mislead.  I have two extra play 1 speakers I’d like to set up at our second home (vacation rental when we aren’t there). I’d like guests to be able to use it also.  I was told I could create another account under my existing Sonos (I have the S2 app). When I tried to open my app, I couldn’t add any network since I was not on my home wifi.  How exactly do I set this up? Am I wrong to think guests will be able to find my Sonos speakers if they log in their account, but under the same WiFi? how do I set these two play 1 speakers up?

Our Sonos is connected to the TV via IR cable. When we turn on the sound to the whole system it starts cutting out and gets choppy. When it is just the sound bar there is no issue. Ive replaced the IR cable, reset the Sonos, and reset the actual soundbar. 

Hi,I'm trying to add a Sonos Boost to my existing environment.We currently have 3 Sonos Play:5 speakers connected to our local Wi-Fi network.I want the speakers to use the SonosNet Wi-Fi network instead of our local Wi-Fi.I added the Sonos Boost via network cable to our router.It boots up and after a minute it flashes green.In the Sonos (S2) App on my iPhone I click ‘add product’ but the app doesn’t find the Boost.The Play:5 speakers are already connected in the Sonos App.When I run a network scan of my network I can find the IP-address of the Boost so it should be connected.I'm trying to find out what i'm doing wrong.Any suggestions? Cheers

Hello. I sent a diagnostics in…here is my number 394392238. What is happening is that I can play TuneIn with no issues on my sonos system. When I try to play a playlist off Apple Music (or Amazon music) it will play on one speaker but not all or it will cut in and out on various speakers. Usually, it will play on one speaker and not the rest. Very frustrating!! 

I recently had to change one of the drives on my NAS and ever since my Sonos app on my iPhone and Windows 11 laptop return access denied error messages when trying to run music from my iTunes library. Any ideas?

My Sonos 1 has been unstable since my internet modem has recently changed to a pure fibre wifi hub.  Very often I can’t access music folder, no Sonos Radio, cannot find Sonos 1 error.  I have unplugged hub, turned Sonos on/off, restarting computer each time one of these errors occurred. I have removed and added music folder a few times to get music folder worked until tonight I am seeing this error message “Sonos was unable to add the music folder. Connection is blocked by your computer firewall options.” I checked firewall and Sonos is in enabled to received incoming connections. Restarted computer [imac] a few times and the error persists. Has this got to do with the IP address since the new hub. Any solution or do I have to call tech support? 

I understand that the Sonos Sub is currently having bass issue when Trueplay is enabled, can we confirm if this issue is known to be on all setups like a stereo pair of Ones/SL, Play:5s/Fives, with a Sub or just on TV setups in a 5.1 with the current sound bars and also with older units like the Playbase in a 5.1 setup?

Hey there,My beam is not visible from the android app, but it’s still working, if using the TV the audio comes from it, and if I use the Mac app or group it via the Sonos voice assistant, it connects and plays music.I have unplugged the beam both from the TV and power, but I still have the same issue. I’ve also restarted my phone and nothing.any ideas?

I have the gen3 sub and the Arc set up on S2 for theatre. Sounds great!  how hard is it to set up a separate setup on S1 to run all my older non compatible speakers for music only?  3 play 11 play 3 1 play 51 sound bar  

Does anyone know what the new dots in the System tab signify? There is nothing mentioned in the release notes. 

Hi,i have a system of 3 sonos one and 1 play 5. (2.gen) i have the Google Home setup using the samme Google account on all system (Spotify, Google Home and sonos) when i try to add Google assistent as a 3. party voice assisent sonos redirect me to a sonos help page in stead of a configuration page?! I have tried to uninstall and reinstall All apps

Just bought the Sub Mini to complete my Beam 2/2xOne home cinema and when I try to connect them to the rest of the system the app keeps saying it can't be done because there is a new update app available but it's not on the play store so I need to wait. Please tell me this is some sort of joke. Who on earth disables important features of an app before the update is available. Is this the type of thing I can expect from Sonos? I'm not best pleased I'm sat here after having spent hundreds of pounds on this sub and can't even use it.

Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C