When I go to “add surrounds” it says I need a compatible product, for some reason it is not seeing them. They used to be paired but I needed to factory reset everything.
Best answer by Mr. T
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Userlevel 7
How do the Play:1s show in the Sonos app?
Do they appear in one room as a stereo pair? If so, separate the stereo pair, then go back to the Playbar room and Add Surrounds.
Factory reset is most often never a good idea.
Has the radio/WiFi been turned off on the PLAYBAR?
Userlevel 2
How would I tell if wifi is off? I can play music to it without an eternity cable being in it.
WiFi is on then, are they both on S1 or both on S2?.
For reference of others: in the controller, go to Settings > System > (name of room) > (name of speaker) > enable WiFi.
It is almost never a good time to ‘disable’ there, and even more so on a Sonos sound bar, as that kills communication with the Sub and/or surround speakers.
I’ll let others go from here :)
Userlevel 7
Userlevel 2
Yes, see screenshot.
Userlevel 7
How do the Play:1s show in the Sonos app?
Do they appear in one room as a stereo pair? If so, separate the stereo pair, then go back to the Playbar room and Add Surrounds.
Your Play:1s are not in 2 separate rooms. They are in one room (Living Room) as a stereo pair.
As my first comment above, you need to separate the stereo pair before you can add them as surrounds.
The Play:1s will then show in two separate rooms (it doesn’t matter what the rooms are called), then go to the room settings for Living Room PB and select add surrounds.
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