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acdeag
Contributor II
October 16, 2022
Answered

Can’t add Sonos Play:1s as surrounds to Playbar

  • October 16, 2022
  • 8 replies
  • 1079 views

When I go to “add surrounds” it says I need a compatible product, for some reason it is not seeing them. They used to be paired but I needed to factory reset everything. 

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Best answer by Mr. T

How do the Play:1s show in the Sonos app?

Do they appear in one room as a stereo pair? If so, separate the stereo pair, then go back to the Playbar room and Add Surrounds.

8 replies

Mr. T
Mr. TAnswer
October 16, 2022

How do the Play:1s show in the Sonos app?

Do they appear in one room as a stereo pair? If so, separate the stereo pair, then go back to the Playbar room and Add Surrounds.

Airgetlam
Airgetlam
October 16, 2022

Factory reset is most often never a good idea. 

Has the radio/WiFi been turned off on the PLAYBAR?

Bruce
acdeagAuthor
Contributor II
October 19, 2022

How would I tell if wifi is off? I can play music to it without an eternity cable being in it.

Keithmac
Virtuoso
October 19, 2022

WiFi is on then, are they both on S1 or both on S2?.

 

Airgetlam
Airgetlam
October 19, 2022

For reference of others: in the controller, go to Settings > System > (name of room) > (name of speaker) > enable WiFi. 

It is almost never a good time to ‘disable’ there, and even more so on a Sonos sound bar, as that kills communication with the Sub and/or surround speakers.

I’ll let others go from here :)

Bruce
Mr. T
Mr. T
October 19, 2022

@acdeag - Are the two speakers you want to add as surrounds showing as two separate rooms in the app?

acdeagAuthor
Contributor II
October 19, 2022

Yes, see screenshot. 

 

Mr. T
Mr. T
October 19, 2022

How do the Play:1s show in the Sonos app?

Do they appear in one room as a stereo pair? If so, separate the stereo pair, then go back to the Playbar room and Add Surrounds.


Your Play:1s are not in 2 separate rooms. They are in one room (Living Room) as a stereo pair.

As my first comment above, you need to separate the stereo pair before you can add them as surrounds.

The Play:1s will then show in two separate rooms (it doesn’t matter what the rooms are called), then go to the room settings for Living Room PB and select add surrounds.

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