Hello. I sent a diagnostics in…here is my number 394392238. What is happening is that I can play TuneIn with no issues on my sonos system. When I try to play a playlist off Apple Music (or Amazon music) it will play on one speaker but not all or it will cut in and out on various speakers. Usually, it will play on one speaker and not the rest. Very frustrating!!
Answered
Sonos speakers won’t play apple music
Best answer by Corry P
Hi
Welcome to the Sonos Community!
The issue seems most likely to be the fact that you’ve grouped all the rooms to play together, but the room that is in charge of the group (selected first, prior to grouping) is the room furthest from the Boost. Music coming from the internet must get to the Boost, be transmitted through the house to the Bedroom, and then the Bedroom speakers redistribute the music to the other rooms. Any issues due to the low signal strength are duplicated across the entire system.
If you were to disband the group, select a room closer to the Boost, say Craft Room or one of the Theatre rooms, and group the other rooms to it, I think things will play more smoothly. Bedroom may still have reception issues, but they won’t have the same impact and you are unlikely to notice any interruptions. If there are any, they should be isolated to that room.
As an aside, and judging by the signal strength the Theatre Room - Piano has, if you can wire that speaker to the network instead of the Boost and choose it to be in charge of the group too, that would make the path the music takes across your system the most efficient possible. Whether you do this or not (and there are perfectly valid reasons not to do so), I highly recommend you keep the ethernet-wired Sonos device at least 1m away from any other WiFi devices.
I hope this helps.
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Probably best to call in to Sonos support with that diagnostic number. The Sonos forum moderators are not overly numerous, and getting a reply from them can take time, since it’s not their main job.
+19Hi
Welcome to the Sonos Community!
The issue seems most likely to be the fact that you’ve grouped all the rooms to play together, but the room that is in charge of the group (selected first, prior to grouping) is the room furthest from the Boost. Music coming from the internet must get to the Boost, be transmitted through the house to the Bedroom, and then the Bedroom speakers redistribute the music to the other rooms. Any issues due to the low signal strength are duplicated across the entire system.
If you were to disband the group, select a room closer to the Boost, say Craft Room or one of the Theatre rooms, and group the other rooms to it, I think things will play more smoothly. Bedroom may still have reception issues, but they won’t have the same impact and you are unlikely to notice any interruptions. If there are any, they should be isolated to that room.
As an aside, and judging by the signal strength the Theatre Room - Piano has, if you can wire that speaker to the network instead of the Boost and choose it to be in charge of the group too, that would make the path the music takes across your system the most efficient possible. Whether you do this or not (and there are perfectly valid reasons not to do so), I highly recommend you keep the ethernet-wired Sonos device at least 1m away from any other WiFi devices.
I hope this helps.
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