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Accessing PLEX music library

  • 21 October 2022
  • 1 reply
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Not all tracks in my PLEX music library appear when using the SONOS controller. It is like the SONOS app is stuck on an earlier (un-updated) version of library.  I have tried removing and re-adding PLEX with no result.  Some of the missing tracks have been initially drawn from TIDAL, but this does not appear to be a consistent explanation.

The connection with the PLEX server can also be a very random affair, but that’s another story.

 

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Best answer by Corry P 21 October 2022, 17:06

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Userlevel 7
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Hi @JQ001 

Welcome to the Sonos Community!

The first thing I would recommend checking is that both the Plex server and the Sonos software is up to date.

Next, I recommend giving your router a reboot by switching it off for at least 30 seconds when no-one is using the internet.

If the device hosting your Plex server is not connected to your network via ethernet, I recommend you do so to minimise the chance of the server’s connection being the issue.

If these steps do not help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.