My sonos speakers keep going line or are not in the app. I’ve done ever troubleshooting exercise and talked to the support desk. This problem seems hopeless. Is there anything I can do to escalate and get a result? My system was fine for years. I’m frustrated and want to throw all this stuff out.
Answered
sonos products dropping out and often missing
Best answer by jgatie
Power outages wreak havoc with a router’s IP assignment table, causing duplicate IP addresses. You need to do a network refresh. Do the following: Reboot/power cycle each of these in order:
Modem
Router
Hubs or switches
Wired Sonos components
Wireless Sonos components
Computers, printers
Phones, tablets, all other wireless devices
Note you can prevent duplicate IP dresses by reserving a permanent IP for each Sonos unit in your router setup. See your router manual for details.
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