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Answered

Issues with App and connecting ports

  • October 16, 2022
  • 2 replies
  • 482 views
J
  1. I can log into Sonos via website, when using the IOS app I get wrong password or email message.  How to fix this?
  2. I have 2 new Ports on a new eero wifi/network.  Both are hardwired.  eero APP shows both connected to network.
    1. Port 1 has solid white light, I can AirPlay to this one.  I can not log into it or see it on the network via app to add features.  I get a message that both app and port need to be on same network, I only have 1 network.  How to fix?
    2. Port 2, status light flashes:
      1. 4 short white
      2. 1 long red
      3. 1 short white
      4. 1 long amber
      5. 1 long green

        Then repeats.  I have tried all resets I can find via web with no luck.  How do I fix?

 

Best answer by Ken_Griffiths

It sounds like you ‘may’ have created two separate Sonos Household/Systems on the same WiFi network possibly using different Sonos Account credentials. 

The second ‘Port’ with its status LED flashing different colours sounds like you have put it into Diagnostic capture mode by long pressing its join button etc.

I would perhaps try this…

Power off the Port that is not recognising your account login credentials.

Reboot/power-cycle the Port that is ‘possibly’ in diagnostic mode to see if that clears the flashing status LED and if so, then reset your Sonos App and connect it back to the ‘existing’ system and select that Port. See if that then allows you to sign into it’s assigned Sonos Account and that you then see it okay in your Sonos App.

If that all works so far, then factory reset the first Port that is powered off and add it to your current system using the ‘Add Product’ feature in ‘Settings/System’ in your Sonos App.

Hope those suggestions work for you.👍

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2 replies

Ken_Griffiths
  • Ken_Griffiths
  • 22011 replies
  • Answer
  • October 16, 2022

It sounds like you ‘may’ have created two separate Sonos Household/Systems on the same WiFi network possibly using different Sonos Account credentials. 

The second ‘Port’ with its status LED flashing different colours sounds like you have put it into Diagnostic capture mode by long pressing its join button etc.

I would perhaps try this…

Power off the Port that is not recognising your account login credentials.

Reboot/power-cycle the Port that is ‘possibly’ in diagnostic mode to see if that clears the flashing status LED and if so, then reset your Sonos App and connect it back to the ‘existing’ system and select that Port. See if that then allows you to sign into it’s assigned Sonos Account and that you then see it okay in your Sonos App.

If that all works so far, then factory reset the first Port that is powered off and add it to your current system using the ‘Add Product’ feature in ‘Settings/System’ in your Sonos App.

Hope those suggestions work for you.👍

J
  • JSMcFar
  • Author
  • Contributor I
  • 1 reply
  • October 16, 2022

That almost did it.  I had to delete the app & data off my phone, then re-install it.  That with your steps worked.

Thank you very much.

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