Virgin v6 remote and Sonos

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I’ve just set up my Arc, One SL speakers and sub.

I’ve got the volume on the Arc working with my virgin controller, but the TV standby button is no longer working. Does anyone have a solution? Thanks

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alphamangoAnswer

Contributor I

Virgin box: settings - system - one power - on

this turns on (and standby) devices attached via hdmi when you press the red power button on the v6 virgin control.

Ken_Griffiths

If you ‘long press’ the button for several seconds, does that perhaps work for you?

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alphamangoAuthor

Contributor I

Unfortunately not. Thanks though

Ken_Griffiths

Have you got HDMI auto-power-sync (or similar feature) enabled in the TV settings? For example, on an LG TV it’s a feature within ‘Settings/Connection/HDMI Device Settings’ - perhaps look for that feature, or a similar option on your TV and try that with the V6 remote.

Ken_Griffiths

Also here’s another thing to try… Ensure the correct code is setup for your make/model of TV.

On the V6 box goto "Home/Help & Settings/Help/Virgin TV" and select ‘Programme Your Remote’ and follow the onscreen instructions to setup/control your TV with the V6 remote.

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alphamangoAuthor

Contributor I

Thanks for your help. I found a setting on my virgin box that lets me turn on/off devices connected via hdmi.