Hi, I moved house recently and had to set everything up from scratch again.
Everything is now working fine apart from the fact that I cannot for the life of me get Alexa to play anything from BBC Sounds on my sonos speakers.
I’m using 2 Play 1’s and a Soundbar with two Echo Dots. For the purposes of this particular problem I’m talking about my kitchen Exho Dot and my Kitchen Sonos Play 1.
I can play from Spotify to sonos using alexa commands ‘Alexa play Madonna on Kitchen’. No problem, Madonna plays on my kitchen sonos.
I can play BBC Sounds content via the sonos app.
I can play other services fine eg ‘Alexa play Absolute radio on kitchen’. Or
‘Alexa play from Audible on kitchen’.
No problem with any of this.
But I cannot get alexa to pass a BBC Sounds command through to sonos.
Command: ‘alexa, ask BBC Sounds to play radio 4 on kitchen’
Response: ‘playing the kitchen cabinet from 27th of august 2022’. (This then plays a bbc radio programme called ‘the kitchen cabinet’ on the echo dot instead of on my kitchen sonos.
Command: ‘alexa play radio 4’
Response: ‘playing bbc radio 4’ (plays bbc radio 4 on echo dot)
Command: ‘alexa ask bbc sounds to play radio 4 on kitchen sonos’ (I’ve also tried ‘sonos kitchen’)
Response: As above - ‘playing the kitchen cabinet from 27th of august 2022’. (This then plays a bbc radio programme called ‘the kitchen cabinet’ on the echo dot instead of on my kitchen sonos.
I’ve tried asking it to play on different speakers in different rooms eg if I ask it to play on my bedroom sonos it starts playing a bbc programme called ‘bunk bed’ on the echo dot I’m talking into.
I have disabled & re enabled the BBC Sounds skill in Alexa and I’ve deleted and re-added the BBC Sounds service in the Sonos app.
I talked to sonos support about this yesterday but they couldn’t work it out either.
What am I doing wrong?