What does Sonos normally offer or do to it's customers if there outside the warranty period for S2 devices that are defective? Do they normally provide a discount on new purchases and if so, what kind of discount? Or would they maybe see about a full unit replacement if it gets escalated to a manager?
Answered
Outside Warranty Services
+1Best answer by Stanley_4
Far better to purchase an extended warranty plan from a reputable seller before your Sonos warranty runs out.
Best you can do is call Sonos, be polite and ask nicely if there is anything they can do for you.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I don’t think there is a ‘normally’, otherwise they would codify it in some sort of extended type of warranty. I suspect it depends on many variables, and goes across all possibilities…and I would expect, more frequently than not, close to nothing, since the devices are, in fact, out of warranty.
Far better to purchase an extended warranty plan from a reputable seller before your Sonos warranty runs out.
Best you can do is call Sonos, be polite and ask nicely if there is anything they can do for you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.