Answered

Like many other users it seems that when I choose to shuffle my large Amazon Music playlist I get a tiny percentage of tedious that state with numerals, a, or b.  I've seen responses that say to add your track to individual playlist, and then merge those playlists into one large playlist, but that is a horrible solution. You have to choose each track individually. I have thousands upon thousands of tracks in my library and that would take hours in the process would have to be repeated every time you add more music to your Amazon library.Is there a real solution forthcoming for this issue? It doesn't seem to be just Amazon music, every provider seems to be prevented from shuffling, the playlist and a reasonable way.I've yet to see a comment from Sonos that explains how they're going to resolve this issue and when. Is there any help out there?Thanks,-Shannon        

Hello, My Sonos Connect lost all of a sudden its sound, and only when I turn the Connect & the speaker both to max can I hear a very silent sound. I tried unplugging, rebooting, reseting the system, changing cables, different speakers - the problem remained. What can be the issue? Shall I just say goodbye to the item? :'( Thanks, Bence

I recently purchased a Sonos Ray soundbar and when i am in my conservatory where I have a Sonos 1 when i look at the app it always goes to the soundbar and on most occasions does not see the Sonos 1 until i use my phone to access the app - any suggestions?

My playlist are all grey out. Tried everything to get them back , ideas please. 

Had my Mini Sub for 10 days. Trying to get the best position. The room where it is located is tiled. I had the sub on the floor.Read this article …..https://hometheateracademy.com/subwoofers-floor-shelf/Move the Mini Sub off the floor and it seems much better overall sound.  Thoughts? 

I was wondering if some one could help me make the right choice to upgrade my setup My current setup is aLG C1 TV In the same room I have 4 speakers in the ceiling connected to Sonos amp for music.I sometimes connect TV to Sonos amp with hdmi to get sound from ceiling speakers instead of TV.I usually watch movies or play PS5 I was considering one of the following upgrades for this roomOption 1. Sub miniOption 2. Beam 2Options 3. Sub mini and beam 2 Please can you explain in each of these options how and if they can integrate with my Sonos amp system to have sound come out of all speakers? Could I use the beam 2 and amp at the same time? Or does have the beam 2 negate the need?

New to some of the newer Sonos products, and couldn’t find the answer anywhere.  I have an Arc, Sub (gen3), and Amp running two third party ceiling speakers.  My question is can I add two Ones as rear speakers and connect them all to the same TV arc source and it works with Dolby Atmos?  Arc, Sub, ceiling speakers, and rear Ones?  Thanks! 

My Sony tv has eARC and I have the Netflix premium ultravHD . Watching a series that showed in Netflix description as Atmos was showing only Dolby Digital plus 5.1 on the Sonos app. So I put on different movies that has the description of atmos as it’s content. Some displayed Atmos on the Sonos app, some didn’t. Example..6 Underground showed Atmos where Barbarians ll showed the 5.1.. any idea why it would be different? 

I have a Samsung 80 something inch led TV with a Samsung smart voice remote. Do not have eArc connection on TV. Have used optical adapter and can only control Sonos arc foul e by voice and Sonos app. Cannot get my Samsung one remote to control the Sonos volume. Have gone through Sonos tutorial and still will not control Arc volume e control.  Help!!!! This is driving me nuts. 

Playing music, everything is fine, music suddenly stops, can’t connect. This happens about 3 times a month. There is nothing wrong with my wifi, speakers are all plugged in ok. The only way I can get things back is to dump my music and reload it. I have 20,000 songs so it takes forever. This is beyond annoying. If I had known I would have this much trouble I would have never bought $2000 worth of speakers. 

My house had existing Sonos in ceiling passive speakers. All connected to a Sonos Connect in the den.  I replaced the Connect with a Sonos port and used an existing amp/receiver. Sonos speaker left/right connected to the amp, line in to the amp from the Port. When I play Pandora thru the Sonos 2 app I get no sound at all.  I’m stumped. I was careful to mark left/right speaker cables hot & ground before connecting them to the amp. I did use crimp connectors to extend the length for connecting to the amp.  Seemed pretty straight forward but I’ve got nothing.  Thanks for your input/advice. 

Hi Everyone. Looking for some advice. I have 2 Sonos ceiling speakers connected to an amp, and a sub and looking for some soundbar advice. You’re probably wondering why I have the ceiling speakers prior to a soundbar. It was because the house is new and we wanted them signed off as part of building regs with fire hoods etc. Now it seems the key selling feature of the ARC is Dolby Atmos with up firing speakers. As I have ceiling speakers is there any need to go for the ARC (have I got Dolby Arnos covered??), or shall I go for the Beam, noting the cost difference. We sit about 5m from our normal family living room Tv. Does an ARC, Sub 3, ceiling speakers and amp seem overkill for watching Transformers on repeat? Or am I not doing the Sonos products I already have justice by not going for the ARC? thank you!!     

Hi, i have a sub mini and two one-sl’s that i use with trueplay only for music. I was happy as a cucumber with the sub mini’s rumble until last night’s 14.18 update...after the update finished i could barely hear it, as if it was anemic...i made a new trueplay, i did 3 power cycles, still nothing, i did another trueplay...same. Before if i turned up the music to 50-60% the sub would rumble beautifully and my grin was up to my ears...now it only somewhat rumbles if i turn off trueplay, but when i turn trueplay back on it sound as if i dont have a woofer in my system 😭, even if i turn the sub on and off in the app i only hear a very small difference with the sub on 😪 I could easily say that it sound’s better without the woffer and only with the two one sl’s with the bass turned up. I have to mention that i had every EQ in the middle and the sub at 0 and it sounded PERFECT...now it sounds SAD.I will try a factory reset tonight when i get home, and i reaaly hope that it comes to its sens

I guess I’ll treat my system as if I have an Android phone. I used to able to tune it but not anymore. Nothing has changed but it stops and tells to reduce noise. It’s as quit as I can get it so screw it!

Hello,do anyone noticed a total loss in the power of the sound for the Sub since 14.18 update ? i have 2 play 5 gen 2 and 1 sub and since, sub is no more existing its very frustating.

Hi,I have gone through the previous messages. This topic seems to have got CLOSED by the moderator with out being addressed.We have ALEXA already doing well in the UAE. It is time that Sonos brings it out. We are all disappointed as we are not able to make good use of alexa and sonos combination. The purpose of upgreading the systems is going in vain.i have been writing to sonos care in twitter also. but no reply. I hope that may be now this issue will get duly addressed and resolved.Sonos voice control is of not much use for us! Thanks Br, Jawahar 

Hi, I have arc, port, 2 one sl surrounds, gen 3 sw.  I also have the amp. Now have have a turntable with the musical fidelity m5si powering mh turnable sending to my Denton 85’s. Is is possible to connect the amp to the m5si so I can use the amp as a streamer for my iTunes?  If so how? This is the first priority without having to get a streamer. e.g. mx stream from musical fidelity.  The m5si has USB port.  Will sonons HDMI to m5si USB port work?  Of do I need to add a dac then Sonos amp to dac to m5si?My turnable and arc are in the same room.  I can stream over the arc setup but I prefer the dentons. I keep arc home theater for spatial audio in TV. Please let me know.

I have a large Sonos S2 installation (22 Amps, several beams, arc, etc).  I have an original Sub that was part of a room that has an Arc, and two Ones for LS and RS. It has worked flawlessly for a long time.  I recently bought a Sub Mini, and used it to replace the Sub.  I’ve been trying to connect the (original) Sub to a different room comprised of two Amps (one for the front speakers, and one for the surrounds).  I’ve gotten it to connect, but then it seems to disappear from the system.  (ie the room shows up as (LS+RS+?) in the System list and the Sub no longer shows up in “About my system”.   If I then power cycle the Sub, it still doesn’t show up. I’ve then done a factory reset on the Sub, and added it back to my system, but again it disappears after being connected to the room. I should perhaps add that It is hit or miss on adding the Sub to the room (I think what’s happening is it gets added, but immediately disappears). Everything appears to be running the latest and greatest s

Not all tracks in my PLEX music library appear when using the SONOS controller. It is like the SONOS app is stuck on an earlier (un-updated) version of library.  I have tried removing and re-adding PLEX with no result.  Some of the missing tracks have been initially drawn from TIDAL, but this does not appear to be a consistent explanation.The connection with the PLEX server can also be a very random affair, but that’s another story. 

I have new lg 77, optical not working with playbar. So as ants me to buy new playbar with ARC.  Not what Best Buy told me when I bought. Looks like lg found a way to sell more ARC systems.  Disappointed in Sonos lg

How can I turn on the radio station via voice control? There are more stations with the same name.

Since updating the app I am no longer able to play Apple Music playlists through the Sonos App. Is anyone else having the same issue? I have removed Apple Music from the app and waited 10mins before reauthorising and still it’s not working. Is this an outage on Apple side or a problem with the recent Sonos app update?Thanks, 

Hi , after waiting for what seemed ages for Sonos to fix the sub issue I was really happy after installing 14.18 as my Sub came back to life and the system sounded great again until today that is after running Trueplay and now it's back to where it was before and very frustrating as nothing I try fixes it , I ran Trueplay on an old ipad and it got me to update first which then said 14.18.1 but on my phone app its 14.18 .....has anyone got any ideas before I spend an hour on the phone to Sonos getting know where......

Our SL One was working perfectly until it showed up yesterday with a spanner symbol in the app and stated the speaker needed to be updated.  We went through all the options.  Unplugging.  Resetting the router.  Doing the update over and over.  With absolutely no joy.  I have just tried to set the speaker back to factory settings by switching off and holding the button at the back till the light flashes orange & white, but no green light and it has been in that state for about 15 mins.  When the update would not complete, we were receiving an error 1, but there is no such error specified on any of the forums. Any suggestions how we get this speaker back up and running in our system as it was on Wednesday night? 

Just updated to 14.18 and now I see there is a dot under each room. I don't think it was there before. At least I don't remember. What does this mean?