Answered

When I click on an album in prime music, I can no longer see the tracks on the album.  Instead it immediately starts playing and it doesn’t stay on the album I click on.  It is as if I clicked on a band’s station and not the album.  Anyone having problems with this?

My products are registered but I cannot determine where I look them up?  I’ve signed in, but no tab saying My Registered Products

Initially thought this was just an issue with my One, but checked the Roam and also not responding to any Alexa commands. Other non-Sonos Alexa devices all fine.Tried all the usual troubleshooting suggestions:Disabled/re-enabled in Alexa Skills Checked correct Amazon account in use Factory reset Sonos devices on network Deregistered devices from Alexa Removed/re-installed Alexa voice service on both Sonos devicesWhen re-installing Alexa on the devices the process completes successfully in Sonos (Alexa says “hello” etc), but Alexa app still says they are “offline”.Any other ideas?

Hi,So I'm sure this has been tossed around before but couldn't quite find the clarity I wanted.I have 2x Sonos Five's, I would like to buy a Sonos sound bar also and just wondering would it work out fine to have the soundbar below the TV with the fives on either side of the TV so that all speakers are in front of me. The soundbar would most likely be connected via hdmi with the fives connected to it wirelessly. Would this setup work without any drastic audio delays or other issues? What might be an alternative if so?Any clarity is appreciated!

Anyone else having issues with the end speakers on their Sonos Arc? Purchased Sonos Arc just last year along with Sub and additional speakers and once installed they have not been moved or rearranged, etc yet one of the mesh fittings on one of the end speakers has completely come apart. Any recommendations or suggestions?

I have an Arc, One SLs and a Sub Mini connected to my Sony X95J through eARC and an AppleTV 4K. I keep encountering a problem where my Arc gets an HDMI error and my TV will only use the TV speakers and the Sonos app just stalls when I try and switch the audio to the TV (it says an error happened but no code). The issue is immediately fixed when I unplug the HDMI and plug it back in.From my initial observation it appears to happen mostly (only?) after I’m airplaying to the Sonos system and then try to turn on the TV to watch something.I do use my AppleTV remote as my primary remote that powers on the TV and starts to the last used input.I’ve spent hours googling this issue and can’t find much about it. Not sure if it’s the Sonos or my TV.

Hi, I heard some little noises like little snappings Thank for tour help 

When Tv Autoplay is enabled it takes control of the Sonos Ray bar when playing music from Spotify (when Tv is off). I'm thinking the TV must be sending a signal via the optical cable and the bar detects this and changes input sources. With TV Autoplay disabled I have no issues, the same when unplugging the fibre optic cable with TV Autoplay enabled. Samsung TV.Anyone have any suggestions?  

Will the Roam speakers work with Play 1 speakers? We have a paired set of Play 1 speakers in our kitchen overhead and want to use/pair a third portable outdoor speaker for our outside deck as one system. 

Hi,the sonos app (mac and iphone) keeps on playing random songs instead of the songs and albums i select. in addition, i cannot go into the albums themselves (when i tap/click on them, it stay on the same view, and starts playing random songs)setup: 2 x Play:1, 1x playbar. Sonos S2 OS.i have deleted the app, removed amazon music, reset the system, but the problem is still there.i simply cannot play the music i want! Please help!

I’m going to upgrade my current Sonos One speakers (2) that I use as surrounds.  Is it as simple as removing the current speakers and then adding the new ones as surrounds with my Arc and Sub?

Without powering it up. Unit it disconnected from my system, so all I have is the serial number. The Beam itself does not say on the unit. Purchased new in October of ‘19. I’m fairly certain it’s a Gen 2. » I’ve powered it up. Still nothing that says G1 or G2.Bottom of unit says “Model S14”. Runs Sonos OS S2. Hardware version 1.23.1.10-1.9. Series ID: A100. Serial: 48-A6-B8-****** Moderator Note: Hiding Serial number. Modified in accordance with the Community Code of Conduct.

I consider having 12 Sonos One on the same network: “Room 1” and “Room 2”, being able to play both rooms at the same time or separately. Is this possible, or is it a problem?

Alexa does not respond on my speakers, I have tried removing voice services and re adding, also sign in and out of both sonos and amazon, disabled and re enabled the sonos skill.When I do this I get the following message in the amazon app.Alexa app says sonos app needs updating to link speakers but the sonos app is up to date.Totally at a loss and loosing the will to keep my sonos system.

Hi , I really need some advise as I’m getting lots of mix messages , To obtain surround sound can I use Sonos Celing and wall speakers with the arc 3rd gen and sub 3rd gen all runnning from the Sonos ampive been told that I should only do the Celing speakers or wal speakers combined with the arc and sub connected in to the amp to get the best sound surround tv experience  can someone please advicethanks  

 Hi all, I do not know where to turn for help on this matter so I am starting here. Any thoughts or ideas are most welcome please: I own a Sony X95K Bravia TV and use the Google TV native apps. I have my Sonos Arc connected properly to earc via HDMI and it works perfectly EXCEPT that starting last night there is no sound when I use specifically the HULU app. When I check the Sonos app it does not show receiving audio. When I use any other streaming app, the Sonos S2app shows the audio being received. All other apps are working just fine. If I disconnect the hdmi cable temporarily to the ARC or unplug the ARC, then the sound works when the TV speakers are being used rather than the Sonos ARC. I have done, I think, most of the normal fixes, restart the ARC, uninstall and reinstall the HULU app. I am not sure where to turn to try and get this working again. I would appreciate any thoughts or help. Thank you, John

Mon sub à cesser de fonctionner, je le vois dans mon SYSTEM mes aucun son , j’ai toute esseiller , redémarrage, reset, suppression etc…

I’m no doubt repeating the same question. Can anyone assist definitively - I have a S1 controlled system; a One, a One SL and a Connect:Amp (1st generation). I’ve just purchased 2 more One SL, but the S1 app tells me I need to use them only with S2 app (even though I have a One SL on the S1 ‘system’ already.  I’ve tried the downgrade with S2 (as Sonos suggests), but it won’t even find it, unless I completely set them up (on another wifi to avoid it messing up the S1 group), and as soon as they are set up, the downgrade option is greyed out.  Any definitive help out there? 

Hello Sonos users,Can anyone confirm if the wall mount of the play1 is compatible with the One. I have the play1 fixed on a wall with ceramic tiles and power supply cable also integrated in the wall, esthetically perfect. I consider upgrading to One and it would be convenient if I can use the same mount...

Bonjour,Je viens d'avoir un cadre enceinte, et je voulais savoir si je peux écouter des web radios avec ?

My grouping no longer works when I play music via airplay and group. It seems to work fine if I play right through my songs app, but via AirPlay it maybe works for a few seconds then cuts out and doesn’t come back.

Can I plug a hardwired sub woofer into the connect Amp when it is being used to power surround speakers paired with an Arc?

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.I don’t mind a few ads,  but an endless loop?!it happens on almost every station I try.I should also say that this only happens on Sonos.it works great in my car and phone.any ideas?

system tab grayed out. can’t control it with my iPhone 

When I click on playlist (Sonos or Amazon) it doesn’t open that playlist it simply starts playing music on shuffle. There is no way of drilling down into any playlist and choosing a song any more. It also sometimes says ‘operation failed’ but plays the music anyway. I have tried removing my Amazon account, signing out, deleting the Sonos app and reinstalling and then updating the app. Nothing works. Any help?