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How do I know if my sonos one are 2nd. generation?

Hi, I see interference with sonos speakers after getting sky q is not unique. Have had sonos phone chats but problem repeats periodically.  Would a sonos boost be guaranteed fix to problem /Thanks.

The recently played area of the app (Android) never changes when I play new tracks.Can someone advise how to troubleshoot this?

My system connects to a NAS drive which holds my music library of maybe 2000 albums.  I’ve noticed in the past week or so (but could have been happening before) that the music library has now shrunk to maybe only 200 albums.  I have switched the NAS off and on.  I have re-indexed my music library manually (it is set up update every night anyway) and when i put a new album on the NAS and re-index it just isn’t seeing it at all.  Any ideas?

Hi there! I have been using Storytel for over 1,5 years in my Sonos S1 system. It has always worked perfectly. Since about 1,5 weeks, I cannot search nor browse Storytel content. I have tried to restart all my devices and also removed and readded my Storytel account. I can add it properly like before, but no content is available any more. All my other services like Spotify, SR (Swedish radio) and many others work perfectly fine. Logs here:1001481229There is nothing wrong with my Storytel account. When I use their app, it works 100% fine. Thanks for any kind of assistance in this matter! ​​​​​​​​​

Any help on what seems like a now dead Zoneplayer S5?I was using my Zoneplayer S5, and decided to click the Upgrade option for my System on the Sonos.com website. When I saw the 30% discount from a regular price wasn’t enough to attract me to upgrade, I decided not to upgrade. The next time I went to use my Zoneplayer S5, the lights were off, and I can’t get the unit to respond with any light. I have replaced the cable, and tried a factory reset, but I have not experienced the result expected. Does anyone if Sonos.com has a user agreement, currently or past Sonos, that had terms that allowed Sonos or its agents to artificially turn off or disable Sonos devices at their discretion or under conditions like an EOL? Wondering if Sonos Director, Corporate Counsel, Rebecca Schuster, or Sonos Chief Legal Officer, Eddie Lazarus, might be able to shed some light on the above question on the user agreement.I just want my Zoneplayer S5 to work like it did right before I clicked that upgrade butto

As per the title - I’ve had three One SL speakers connected and grouped, working fine for several months now. A couple of days ago one of the three just stopped putting out any sound - the app thinks it is playing through that speaker but nothing. I have spent several hours troubleshooting; I have dis/reconnected (no trouble connecting it to the network although it won’t play the chime so I have to input the serial number manually) and also installed the update that was available - although it definitely stopped working BEFORE I installed the update. Unsure what else to do! I’ve run a diagnostic on it and have that number, but my phone is unable to make calls at the moment due to tower upgrades, and Sonos never seems to have representatives available to chat (only the bot) so I don’t seem to be able to get help from them. Please if anyone has ideas let me know! ETA - I have tried using both spotify and the sonos radio as sound sources, and both work fine on the other two speakers still

My playbase has stopped connecting to my network and therefore have been unable to get it to function. It is the oldest piece I have in my system. I have done all manner of resets, unplugs, turned off my VPN, connected with a ethernet cable direct etc. but it still won't reconnect to my system. Any suggestions?

For the past few weeks I have started having very strange and sudden audio problems with certain content. Starting around October 4th anything on my Apple TV that was in Dolby Atmos format started sounding completely distorted. Here is a video example: https://twitter.com/JesseMS42/status/1578389336982261762?s=20&t=SgRmRpQxNQQyTZBrGlED3g I have a Sonos Beam (gen 1) connected to an LG OLED55b9pua. I watch most of my TV through an Apple TV 4K. My surrounds are IKEA Symfonisk. My TV settings are:Sound Out - HDMI ArcDigital Sound Out - AutoeARC - On My Apple TV settings are:Output: Receiver SpeakersAudio Format: Change Format: (was off, now it’s Dolby Digital 5.1) Changing the format on the Apple TV from off to Dolby Digital 5.1 completely got rid of all distortions and I can still enjoy the surround sound.  Today I started playing the Nintendo Switch for the first time in a few months. The Switch is set to Surround and there is no other options besides Surround, Stereo, and Mono. The

I am new to Sonos.  I run a vpn on my iphone all the time. However, after setting up my new speaker (Arc Soundbar) and the app, I realize that the app does not work while the vpn is active on my phone. I have numerous devices on my home LAN that have an app that can talk to them while the vpn is on.  It is a serious security concern (and major pain) to turn off the vpn every time I want to use the Sonos app. Is there a solution to this? Does Sonos plan to resolve?  In an age when privacy and security are a major issue, it strikes me as backwards that a leader in this space still has technology that has not adopted to the use of the various vpn services out there.   Any guidance is welcome.   Thank youJohn

I would like my SONOS Beam and Roam to be paired as a group every time I turn on my TV.Currently I have to manually select and add the Roam. (How 1990’s!)Is this possible? thanks!

Hi there,I'm new to understand the connectivity behind the walls and I would like to ask help to connect 2 sets of Bose 791 ceiling speakers with Sonos Amp. If this can be done, then my question is I see only 4 ports behind the Amp,  how do I connect 4 speakers? If there is any reference document to read on how to connect 4 speakers with 1 Amp, that would really help. Intention is to have all 4 speakers in same zone for living and kitchen.. Thank youVince

HiI have a Samsung Q80 tv with sonos arc and the sound cuts out for a second this only happens when I am watching one App or if I put on uhd with the football on skycan you please help 

I managed somehow to connect1 Five, but not the other one. I can not add products. Function does not react tompressing

How can I connect my Sonos 5:PLAY speaker and a Sony CDP-CX355 CD Changer? Do I need an amp and pre-amp?

Hello Guys, i have the following problem. I want to use the battery mode of the sonos one but it stops working when it is removed from the charging dock. It also does not turn on when not on the charging dock although according to the app the battery is fully charged. It works only when placed on the charging dock. Has anyone had this problem? thanks in advance!Stan

I’m buying a receiver that has Sonos capabilities and I need to know where the wireless signal comes from?  Does it come from the Sound Bar or does it come from the Sub Woofer?

is the first gen soundbar eARC compatible?

A specific playlist that I have created, and listened to through Sonos in the past, will no longer play. It is an amazon music playlist. The other stock playlists that amazon has will play, but not the one I had created. It is giving me code 701.  I have deleted the sonos app, reinstalled it.  I have removed the amazon music app from sonos, and reinstalled it. Still no luck.Everything else works; spotify, pandora, other amazon music, etc.  Looking for advice! ​​​​​​​

I use a playbar with a modern Samsung TV and am looking to upgrade to Arc. The eArc means the TV remote will then control the Sonos properly. However, I also use Bluetooth headphones at the same time. Will the TV remote still control the Sonos, or will it only control the headphones? Will the TV with eArc connection mean that, cleverly(!), the Sonos switches off when I use Bluetooth headphones, which is absolutely what I don’t want!

2014 living in a camper:Bought a Play-bar, sub, 2) Play 1, Play 5 2019 bought a house and added a Beam I now want to add a bar, sub, and 2) Play 1 to have a whole house sound system House is only 1,120 sq ft and I currently have no delay/echo issues Should it be simple to add as I have done in the past? Purchase, plug, play? Thank you!Travis

Is it possible to use 2 Sonos Amps with passive speakers whereby 1 Amp is the left channel and 1 the right channel in a stereo set up ? Thanks in advance for any replies..

Hi all! I would like to know how I can connect my play 5 speakers to my new LG TV wirelessly. I am prepared to buy whatever other equipment I need to make this possible but I dont what would be the best option… does anyone know? I could buy a playbar and just use that, but I would like to find a way to get proper stereo and use the speakers I currently own. Line in is not an option due to the room setup. Thanks for the help!

After using my Sonos system for several years, I am still having issues with connection to Fabel audio book service. I was actually in contact with support about the exact same thing around three years ago, but nothing was ever resolved...so I kind of gave up 🤷‍♂️ Since then I've had three different phones with the same issues on all of them. The issues varies and on some days you might be able to play simply by retrying severaltimes.On other days, like today, the service is completely useless via the Sonos app and I am unable to play books for my kids.Playing them via the Fabel app has no similar problems as far as I have ever seen, but unfortunately it is not possible to play the books on the Sonos system with this app, similar to what you can do on Spotify.When playing an audio book from Fabel in the Sonos app, there is a notification popping up saying there is an issue with the the connection to Fabel. Some times the entire book is "unavailable" and some times only certain chapter

I’m purchasing a Sonos speaker and I saw when trying to pay with Apple Pay on the website it offers 5 shipping options… free Ground 1-5 day, $15 2 day express, $25 1 day express, FREE 2 day express “CSR”, and FREE 1 day express “CSR”. When I look at paying without Apple Pay it just offers the normal 3 options, free ground and $15 and $25 express options.What is “CSR” shipping, and if I select it will I really get FREE 1 day shipping? Thanks!