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Hi thereI have Sonos play 5 speakers ( first generation I think) in a pair with a sub. They are all operated wirelessly, but I have a bridge plugged directly into my network with Ethernet. All have been working fine for several years now, but recently I have begun having issues with the stereo pair and sub. They play fine for five minutes or so, but then the sound from one speaker drops out entirely and the others are low and muffled. After about ten seconds or so everything starts playing fine again. It’s quite annoying. I have a tp-link AX5400 Wi-Fi 6 router running both 2.4ghz and 5ghz. The speakers are less than 10m away from my router and bridge with no walls between them.

Hi everyone, I am finding myself a bit confused with all of the audio options that come along with the Pro-Ject T1 Phono SB Turntable and am hoping to find some input.I own several Sonos products such as the Beam, a set of the Play:1 speakers and the sub.My questions are:Is it necessary to purchase another speaker like the Five or can I use something to push the sound out to one of my existing speakers? If I do need to purchase a Five speaker, is it possible to group it together with my current setup and play the music through my existing speakers?Appreciate any feedback and insight! This is also my first time venturing into the turntable space. ☺️

Hi, i am restoring my living room and i am getting a steel beam in the roof behind the sofa.Inside the steel beam its room for one sonos ray on each side.  can multiple sonos rays Play music together?  also in the future, if i get an sonos arc for example, can the sonos ray work as a back speaker ? regards Benjamin 

Sonos app on iOS (currently 14.12, but this issue started sometime before that): touching an existing alarm in order to view/change its settings freezes the Sonos app. Have to kill/restart it. Can toggle existing alarms off/on, can create a new alarm, but can’t get to the settings to change the time or volume. I know that I could access these settings as of late February, so the problem crept in after 14.2. I can access these settings through the desktop app -- but (for example) the volume control is an uncalibrated slider, so I can’t tell whether I’ve set the weekend volume the same as the weekday volume. So it’s not ideal.

Just got this TV a couple months ago and initially had the same issue but ended up resolving it by unplugging the one connect box and reconnecting. After a power outage last night the sound bar is no longer being picked up by the tv. Theres no damage to it (surge protected) or the TV. For some reason the TV picks up that something is plugged in to the eARC slot, but it isn’t giving power to it. Has anyone else with this neo qled set up found a fix for this? I understand that this is a fairly common problem with Samsung TVs. I honestly wouldn’t have bought the TV had I known it would be giving me this problem.

HelloIn a large room there are 3 stereo pairs of Sonos One speakers.They connect via Wi-Fi and there is a PC with Windows 10 connected via Ethernet to the router. There is iTunes streaming music from Apple Music via Airplay. When I start the music all speakers sound good however after a while they gradually becoming out of sync and thus echoing. The speakers are brand new.Could you please help how can I fix this problem? Thank you!

HelloI have 4 rooms set up (4 stereo pairs SonosOne speakers, connected via Ethernet, Wi-Fi disabled)From time to time I can’t connect to one of the rooms from AirPlay and I receive “Unabe to connec to Room1” error message. I get the same error message on iPad and iPhone as well (iOS15.5).However I can connect and stream to Room1 via the sonos app.Sometimes this issue disappears for weeks then it comes back again and the problem is always with Room1 and via AirPlay. Do you have idea what can cause this issue?Thank you! 

I upgraded to an IMac running Monterey, and I used the migration assistance to move my music library between the networked computers. I then used the ITunes export and import feature for Expertsapk to transfer all of my playlists from my old iMac to my new one.I then uploaded my new music location to my Sonos system, had it indexed, and was able to access my whole music collection. Imported playlists, however, were not included, and the system now displays "no selections are available" instead. I have kept up with all relevant discussions in the Sonos community, but nothing has changed thus far. I've updated my index, made new smart playlists, and built new playlists, but Sonos doesn't play anything.

Hi,My Move doesn’t turn on anymore after working perfectly. I went a week on holiday and upon return my move won’t turn on anymore. It have been sitting on it’s charging ring all that time.Therefore I think it’s definitely charged and I’ve tried every combination and fixes/resets I could find.The only thing I couldn’t find on the internet is the way the battery leds are flashing.These leds are orange solid for 5 seconds, then off, then solid 5 seconds and so on…It’s not the normal short on/off charging orange led cycle.I’m now trying to let it drain completely for 5 days, hopefully when recharging it will come alive again.In the meantime, anyone an idea what it could be?Thx,Bjorn

Hi- I moved homes and am trying to set up my old Sonos Sub:Gen2 with my new Sonos Arc. It looks like Sonos has my Sub:Gen2 still registered with my old home and I don’t have access to that old system via the Sonos app to unregister it from that system. How do I get it set up with my new system in my new home?

I setup successfully my SYMFONISK speaker using my Sonos App in my Android phone. Few days later, I use my friend’s iPhone to setup the same but with different Sonos account. she was not able to. Now my Sonos App also not able to connect to my SYMFONISK speaker.  Does anyone encountered this?

We have a new built house with an open space kitchen/living. We listen to a lot of music all the time. I have provisioned two play 5 at the corners marked with red (power and ethernet connection at 2.5m height). Will it be enough? Any other suggestions?

I have the Arc, gen3 sub and 2 Ones for surround. I find the Arc surround a bit lacking and would like to beef up my atmos experience.Can I add celing speakers to this setup to make 5.1.4? will this enhance the atmos sound and effects? Thanks in Advance

Since a long time my system is sometimes skipping to a next song for no reason. I have seen and read multiple threads about this problem over the last few years but there seems to be no solution. It happens when using the Spotify service in the Sonos app. Is this something Sonos is working on? Next to that it happens more than a few times a week that not every speaker is listed in the app. What could cause this? Another problem we’re experiencing is an unstable WiFi connection (on multiple devices, not just Sonos) which seems to be caused by the Sonos speakers. When I unplug all the Sonos speakers we don’t experience these problems. Every speaker we have (4 Sonos One’s and a Move) is connected to WiFi. How can we fix this problem?

Best settings for each device for this setup:  LG C1, Series X, Arc?

I just purchased this soundbar and I connected it to my LG C2 42” that I use as a “monitor” for my PC for gaming. Audio is working fine however I’m curious is there an optimal setting in windows I should be using when I go through the Sound Setting Configuration wizard? I can select either Stereo or Dolby Atmos for home theater. Does any configurations there create latency issues?

Hi,This may or may not be because of new wi-fi setup, but I haven’t noticed it before: Tracks almost always skip from 10-20 seconds before end.Setup:SONOS Connect (wired, wi-fi off)4 SONOS One (wi-fi)1GB/1GB FiberOrbi AX6000 (RB850) Router + 1 satteliteEverything works. Lots of bandwidth, fast response from app, but about 20 to 10 seconds before end of track, audio dies. SONOS keeps counting the final 10-20 seconds of the tracks and then starts next track.I’ve tried:RestartReset and setup of new systemUPNP on and offReserved IP for all unitsSONOS Connect wifi on/wifi offOnly one layer of NAT: Fiber goes directly to Orbi router.Does anyone have an idea on what could be wrong? 

I initiated my return online. I received an email from Sonos on June 3rd indicating that the company has received the speakers I returned and my refund would be processed within 15 business days. The refund I am expecting is over $1000. It has been over 15 business days and after waiting over an hour and getting in touch with a customer service representative, she advised that she will reach out to the finance department and I should receive a response within 48 hours. It has been 5 days since I reached out and after following up, the customer service representative sent an email to let me know  that she has reached out to the corresponding department and I should get a response within 24 hours. It has now been another 3 days and I still have not heard anything from Sonos despite following up via email regularly. Calling requires a long wait and it does not appear the customer has access to a department that have answers. The response is always. we will get in touch with the finance de

Hi my Sonos Move doesn’t charge through the USB-C port, never has worked. Is there a setting that I don’t know about or is this a common issue? I’ve seen a few people saying the same thing. I only discovered the port a few weeks ago and i’ve tried various different chargers none work at all. 

My wife and I just set up our Arc+Sub in our living room, and One SL’s in each of our our offices. Everything was set up perfectly using my account/email via the Sonos App on my iPhone.  Now my wife would like control on her iPhone so she can manage her office speaker independently.  Can she create her own Sonos email/account and link up to our system at the same time as me?  Or, does she need to use my email/account within the Sonos App on her iPhone?  Thank you!

Greetings’’ Can anyone please tell me that , how many speakers we can connect over Airplay 2 , max I have connected 14 Speakers can we connect beyond that like 25/30 speakers.  And can we make groups on Airplay 2 ?  Please suggest your answer will help mes loving a bigger project form me.  

Hey, I have successfully connected my Sonos to new wifi many times but for some reason I can’t get my Sonos to connect this time. The app doesn’t even see my network when I click plug directly into my gateway Eero, the one that’s conecto to my modem. I’ve factory reset my Sonos to factory settings a bunch of times. Doesn’t help.Also, under settings in the app, account and system are grayed out. Please advise!    

Spotify doesn't work since 2 weeks ago. Everything else is OK (tidal, sonos radio, Tune In).I'm with the latest app version, have already re-authorized my spotify acount and did a router and wifi reset, with no solution. I can browse through albums and playlists, buy when I try to play a track it sends an error message and doesn't start. When using the native spotify app, it shows me the sonos speaker is available, but it doesn't connect. I have a Play:5 Gen 2Thanks,  

Why has the Sonos system become so unreliable and unstable? It seems like earlier versions were much more reliable and stable. This is ridiculous as technology advances quality deteriorates!

I am trying to add an S2 connect to my S1 system.  I have done this before more than once.  Now, the process seems to have changed.I am running android with Sonos S1 v11.5 I also have an S2 system running on the same network I reset an S2 connect device (running OS 14.12) and wait until it starts flashing green I click “Add device” from the S1 app.  It searches, and finds my device.  As soon as I click the “set up the product” button, it presents a new screen (I am never prompted to connect the device via the play/up volume button combination): The new screen is titled “About Connect”… “This product has S2 software which isn’t compatible with your S1 system.  You can: *Review options for updating your system.  *Downgrade Connect to S1 and add it to this system  *Get the S2 app and set up a separate system with Connect.  After that there are 3 clickable options: “Review your options:”; “About downgrading to S1”; and “Cancel” About leads me to a web help page. Cancel does what you’d thi