Answered

Hey Google dont want to play spotify on my sonos

  • 30 October 2022
  • 2 replies
  • 63 views
B

Hi,

Since a week Google Assistant does not want to play my music from spotify via the command "Hey Google". Each time it tells me: "I can't play this content on this device but you can play it on another device" (I’ve a Chromecast).

I can however send the music from the spotify app or via my laptop.

Spotify premium is well present in the sonos app. Sonos is well taken over in the Google Home app.

I have re-authorized spotify on both apps but no change...

I can't identify the source of the problem? Do you have an idea?

Many Thanks.

Benoit.

 

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Best answer by Corry P 31 October 2022, 12:14

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2 replies

Corry P
Userlevel 7
Badge +18

Hi @Benleroy 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system, and to guide you through the needed steps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
B

Hi’ Corry

Thanks for your reply. I’m gonna try to reach them on monday.

Best regards,

Benoit

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