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Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

Hello AllI recently had a system installed consisting of a Beam (in the bedroom) two Sonos Five’s (one kitchen & one living room) and an Arc w/ Sub and 2 SL Ones in the basement Entertainment room.  Regularly the Arc, Sub and SL Ones will disappear from the app (sometimes all, sometimes only one or two).  Less frequently one of the Fives will disappear and rarely the beam is gone.  The beam and two Fives can often be corrected simply by unplugging them.  Often, however, the issue in the Entertainment room is not corrected by a simple unplugging and I’ll lose patience attempting to fix and go focus on something else.  When I return the speakers show back up in the app.  Can anyone shed light on this issue, Please?

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

I set an alarm for 9am on my Sonos move. I can no longer use the Sonos app with WiFi so I can’t disable the alarm. Please help

Howdy,I currently have a Denon AVR with Connect so I can listen to the multiple speakers in the room through Sonos and I use the “Media Player” button and corresponding input on the back of the Denon for this. My turntable is currently hooked up to the Denon AVR and I press Phono on the remote to listen to the turntable. I can only listen to the turntable in this room, not through Sonos.How would I add the turntable to Connect? And would it not run through AVR any longer? If it goes straight to the Connect, do I need to press anything on my Denon Remote to hear the turntable? How would I connect this and what would I have to push to hear it? Thanks!

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

I have a Pro-Ject turntable hooked up to my Sonos 5, which plays happily through my other Sonos speakers.So clearly it’s getting converted to digital somewhere along the way – my question is does anyone know how to tap into this digital stream so I can get the audio into my Mac? I have a bunch of records I made when I was a young lad that I’d like to import into Logic and mess around with – but I really don’t want to have to buy a new USB turntable just for that! 

See above… Interested in buying a Ray and two Symfonisk speaker and would like to to plug them in some Homekit plugs. Will the setup remember the pairing (I think I‘ve read somewhere, that the answer is yes) and the EQ settings? I know that it‘s not meant to be turned of, but… well, yeah…

When will the company look at group speakers with other brands such as Amazon this is what people are suggesting and are asking for. Customer feedback is vital and should be looked into 

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

It seems the way upgrade credit is applied has changed very recently  - now the credit only applies to one item in your basket - previously I was seeing a discount applied to all items in my basket.  I was considering buying an amp and a sub mini with my 30% credit but it now only applies to the most expensive item in the basket (e.g. just the amp).  Has this change been announced by Sonos anywhere?

Is anybody using multiple devices (e.g. Record Player and a CD Player) with their Sonos Amp?  It only has one input so how do you achieve this?  Surely as an audio company they understand their users will listen to music from different mediums.

Recently moved to Vietnam and when trying to add Alexa it says that it is not available in this country. Have used it in a bunch of different countries without issues. Any ideas? Need the app to allow location settings for Alexa to work, which may be an issue. 

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

I have two Sonos Ones.  I recently replaced my wifi router but kept the same SSID and password.  Both Sonos Ones could not connect.  I connected one with an Ethernet cable and initialized it ok.  Then when I disconnect the Ethernet, it is not found.  I tried the second One and get the same behaviour: works on Ethernet but not wifi.Any suggestions?I’ve updated the Ones, and reinstalled the Android app.Thanks for any suggestions.

I’ve got a library with about 35k FLAC tracks (stereo 44.1/16 bit) and when pointing Sonos at the library, it appears to do all the right stuff, including asking me to enter my credentials since this library in my Mac, but not in the generic music folder.But it never indexes a single song.  And it doesn’t throw any errors.  Drive is connected directly to the Mac in question.  (System is all S2; checked for updates to controller and players, and there are none available.) What else can I check?

HiOriginally I can use Google Assistant with my Sonos ARC brought in USA and use in Taiwan.  However, after I replace my home Wi-Fi router and make a internet re-connection the Google Assistant just don’t work anymore. Already done the HW reset and reconfig. I can tuen on Alexa and Sonos but Google. Please help to advise how to fix this problem. Thank you. 

I have a client with 5 Ports, 1 Amp, 1 Roam, 2 Sound-bars all hard connected other then the Roam and 1 Sound-bar. They are also all on a static IP. The issue is they are constantly getting skipping audio with the Ports. There are also 5 network access points through out the house. My clients also only use Spotify through airplay but says it happens when through the app as well.We’ve sent multiple reports to Sonos and they say there is wireless interference. None of the APs are on the same channel though. Should that even matter if they are all hard connected? We go through the same steps of changing the channels and they say all is well. Then a few days later is starts again. Help would be greatly appreciated because Tech Support repeats the same steps or tells me to get a  bridge which doesn’t make sense to me. 

Sonos S2 IoS Version 14.14Arc + Sub + Play3 + Play3 + Move + RoamI have added a google wifi mesh to my home network, to improve wifi coverage. It is a different wifi network to the primary router network.I want to move my Sonos system to the new google wifi mesh, instead of the primary router wifi network, so I can use Sonos from IoS while I am connected to the google wifi mesh.On iphone, I connect to the new google wifi, open Sonos app, and follow instructions to set up a new network.All looks good, it recognizes my iphone is on a different wifi, asks if I want to continue setup, connects to the Arc...and then proceeds with a process of “re”connecting the Arc to the primary router’s network (again), not the one my iphone is connected to. We then go through all the other devices, connecting them to the primary router’s network, not the new google wifi (that my iphone is still connected to).Been through this process 5 times now, restarting app, google wifi, etc., also tried a temporary

My Roam previously play radio music without an issue. Now, if I say ‘Alexa, play BBC radio 2’ it responds with ‘playing BBC radio 2’, then ‘BBC Sounds’. Previously it would then start playing music, but now I only get silence. It seems to affect any music station I try to play, eg Smooth FM. Alexa will still answer queries, so it is connected to the internet, and I can see it on my Sonos app. Any ideas for fixing this?

Error 701 showing up and not letting me select songs to play from spotify.  Can Sonos support help here? Support number: 1752685793

Hi, I’ve got a question regarding the Sonos port and how to connect it to my surround sound speaker system and receiver components.  But before that I should explain what I am trying to achieve inside and outside of my home. In my living/dinning rooms I intend to install a single One Sl speaker in each room which is an open area. In my family room I intend to install an ARC sound bar and two One Sl speakers as surround speakers to my 4K LG TV with an existing blue ray player. On lower level in my playroom I have an existing 5.1 surround sound speakers along with two Yamaha speakers on zone 2 connected to an out going 15 year old receiver. I also have a 4K Vizio TV , a Fluance phono and a 4K blue ray player I plan to purchase. I am planning to upgrade to the Onkyo sr 6100 receiver and add Atmos speakers.  I know I need to get a pre amp for the phono and a Sonos port for this system to work. This is where the question arises. I hope to play phono music inside and outside of my home at th

Hi there, I have a question here. My Sonos app on my Imac and on my Iphone is connecting to the wrong system. There is another system on the same WIFI network that I am on and my Sonos app on my Imac and on my Iphone is connecting sometimes to that other system instead of mine. Is there a way to block the connection to the other system? I understand that if my app doesn’t make the connection to my closer system after a few seconds for any reason, it starts to look for any systems on the network and connects to that other one. But I was looking for a way to block the other system completely so the app would continue to search for my system for a longer time if it’s needed. I already removed the other system in the preferences but it seems to put it back if it’s the only one available.Thanks in advance for your answerChristian