A connection to Amazon Music is lost.
There is no problem with my Wifi and the app and speakers are up to date. All other services seem to work fine and also Amazon Music app plays and on the web, but not on my Sonos Move or Play1.
Answered
Amazon Music has lost connection
Best answer by Smilja
Examine the new Amazon Music app. Here’s an official announcement.
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+22ARe you using the Amazon music in the Sonos app or is this playing Amazon music via Alexa.
Also what country are you located?
+22I guess first thing I would check is go into Alexa app … go to devices and chose the Arc.
Assume speaker syas Built-In
Device location and Time zone correct
Aslo under the bottom right more option Music and Podscasts. Shows family servie Amazon Music and Amazon Music is under the first line and set for playing music too.,
+22So are you trying to play Amazon music via the Sonos App?
Then I would probably check address in your sonos account. What country are you? Have you moved countries?
Examine the new Amazon Music app. Here’s an official announcement.
Yes its Prime Music im trying to play from. @Smilja this seems to be the answer, many thanks. Very very sneaky of Amazon. I never saw any notice of this change at all.
Yeah Amazon and Sonos have NEVER played well together - often times Amazon would reset the links to playlists and favorite stations in your Sonos Favorites. Now Amazon is playing fast and silly with its subscribers with this NEW and WORSE new service that actually removes features. I blame AMZ and not Sonos for this recent mess.
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