Ray randomly going on ute

  • 15 November 2022
  • 1 reply

I have just recently moved to my SONOS system which is superb. I do have one issue as I have a Ray connected to 2 One SL speakers and Trueplay set up.  A couple of times now it goes onto mute.


When I tap the Play on the Ray it comes back to life. Any idea why this happens and how do you deliberately set it to mute as I cannot see any instruction to do that?


Best answer by nik9669a 15 November 2022, 12:18

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1 reply

Userlevel 7
Badge +18

It might be best to ask this of Sonos. Generate a diagnostic report a few minutes after it next happens. Then contact support, giving them the diagnostic report number. They should be able to tell where the “mute” command originated or why it happened.