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problems with incompatible products between S1 and S2

  • November 14, 2022
  • 1 reply
  • 73 views
A

im not sure what has happened, I am still using the s1 app but three of my speakers now say they are incompatible and they worked fine before, I am trying to down grade which has worked on one of them but not on the other two, but even the one that is downgraded will not let me add it back into the sonos 1 app as its saying its needs to update first and it cant update because of a problem with the boost and one of the other speakers, this is all way beyond me

   

Best answer by John B

Hi.  First can you confirm that you have been following this process?

https://support.sonos.com/en/article/downgrade-a-sonos-product-from-s2-to-s1

 

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1 reply

J
  • John B
  • 19684 replies
  • Answer
  • November 14, 2022

Hi.  First can you confirm that you have been following this process?

https://support.sonos.com/en/article/downgrade-a-sonos-product-from-s2-to-s1

 

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