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Just got my Arc and did a temporary setup last night with it sitting on a box below TV.  Am looking to do a permanent wall mount soon.The Sonos guidelines state pretty clearly (and in multiple locations) that the Arc should be placed/mounted “at least” 4 inches from the bottom of the TV.Why 4 inches?  Is this for thermal reasons?  Or sonic quality reasons? Or something else?  TVs are not CRT any longer so couldn’t be for the old-school image EM disruption reason, LOL. Is it to provide ample space for the upward-firing Atmos speakers?  I’d like to mount the Arc to the wall below the TV, but closer than 4 inches between top of Arc and bottom of TV.  If this is truly a naughty no-no, I will have to move my TV up higher on the wall, which I don’t want to do for viewing purposes, and also because it’s a pain - already mounted in place for years with lag screws and a precisely located cut-out in the wall for cables, etc.The only reason I can think of that would give me pause is if it’s a the

Hi All,I have just gotten a Beam gen 2, and went through the app setup process, and the app just blank not loading anything.the product is working by it self but the app is not working with the systems etc.When I look at my system tab in the app, it’s says my product is ‘not registered’, and then when I click on that and go through the process it says I have to factory reset the product (which I’ve obviously tried already) to no luck. Have tried the following factory reset of Sonos product, reset WiFi uninstalling / updating app new account / setup process for my new product Live chat unfortunately wasn’t helpful Any Help would be appreciated,Cheers 

I just bought a replacement Play:1 for my two-speaker system and it won’t appear in the app.

We seem to have a regular, but not constant, prolem with the alarm not connecting.Instead of radio we get the chime. It seems to happen most but not all mornings.I’ve noticed that if I stop the alarm, with the play/pause button , and then press the play/pause again immediately, the light flashes white 12 times and then flashes orange three times and then the set radio channel will start to play. This behaviour seems consistent.Tried resetting the unit ( a Symfonisk) and that might seem to help for a day or two, then it starts to misbehave again.. Other times it might go for weeks working normally.Diagnostic 1807590213Any suggestions welcomeModerator edit: combined posts:EDIT - I’d just like to add that when I searched for this topic, nothing came up but now I’ve posted it I’m being shown lots of similar topics. Some problem with the search engine? Have read the other posts, all seem to describe similar issues so will try some of the suggestions

I have a Sonos Beam soundbar hooked upp to my Samsung Smart TV.  I would like a use it for various other stereo components with Optical outputs. If the Beam ONLY has ONE optical input, how would I achieve this??

Buenos días tengo dos altavoces sonos era 100  por configurar aún y quiero emparejarlos en estéreo los dos trueplay ,pero mi sistema de móvil es Android. se puede hacer? Moderator edit:Google Translate-Good morning, I have two Sonos speakers that have yet to be configured and I want to pair the two TruePlay speakers in stereo, but my mobile phone system is Android. Can be done?

 have a Play 1 in my bathroom, a playbar + amp in my living room, and a pair of One’s in my kitchen.  If I start music via Alexa on the one’s in my kitchen and then go to the app to play that music on the other speakers the song will start over from the beginning and there’s no sound on the playbar. If I go through the app to start music and pair the rooms it works fine. I’ve also noticed recently if they are all grouped and playing and I ask Alexa to adjust the volume it only changes the volume in the kitchen. This all started a few months ago and I’ve struck out with Sonos support. Thought someone on here might have some useful advice. Sonos app is 15.10 Sonos OS S2.

bonjour a tous puis je connecter un sonos connect amp sur entree locale et faire jouer cette meme musique en groupant un deuxieme connect amp sans latence pour les faires jouer dans la meme piece?

Hi All Having issues, I used to run a beam gen 2 with a sub gen3 and 2x1sls. Trueplay ran fine no issues, I upgraded my beam to an arc yesterday and since upgrading I can no longer run trueplay as I get the error that the room is to loud.  The weird thing is if I remove the sub from the group trueplay works fine, it only doesn't work when the sub is connected. But this was never an issue before installing the arc. I have tried a full hard reset on all devices deleted the app and rebooted my ipad to no avail.  Called support and being told it could be because I have more than one router but I don't see how that's causing this.  Any help would be appreciated 

Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6

Hello Everyone,I have just built a mother in suite above my garage.  I would like to split my current Sonos system into two separate systems so that guests can listen to music independent of the main house.  Both systems would be using the same WIFI network.  I would like to move over 2 sonos move 2, 2 sonos five, and 1 sonos sub.   1-How do I create a second system on my Android S22utra to control the new and old system separately?2-I am guessing that the speakers being moved from the main house to the mother in law suite need to be reset?3-Will both systems be able to be operated at the same time independently of each other?4-I have EERO pro WIFI.  Thanks for any help.  Please dumb it down so that I can actually be successful in following your instructions!

Once set up on WiFi at home, can Era 100s be used with Bluetooth only away from home?  I’d like to take to a child’s party location where there is no WiFi accessible.Can two still be paired or does that rely on them communicating over WiFi? Thanks

I think this issue has been raised before but I have not seen any reliable answers so I will try againFor quite some time now (2 or 3 years, maybe longer?) the Sonos Update Music Library Now function does not update the new songs I have added to existing Apple Music playlists on my MacBook (so music is stored locally on my MacBook Hard Drive and this is the library I use for Sonos) For example.  I have a playlist in my Apple Music app on my MacBook called Good Music with 100 songs.  I can access it in Sonos via Music Library > Imported Playlists and play the songs.  If I add a new song to it in Apple Music…the playlist now has 101 songs.  But if I run the Update Music Library Now function after Sonos is finished indexing the Good Music imported playlist still only has 100 songs.I have gotten around this problem by every so often creating a new playlist with a date...e.g. Good Music 2023-04-03.  Then, when I run Update Music Library Now Sonos finds this new playlist with 101 songs. 

I bought an ‘immersive set’ through a black Friday deal and I am delighted with my beam sound bar & mini-sub. However I haven’t opened the Era100s yet as surrounds as i thought I would try my old gen 2 Play:1s first.  I didn’t know these could be used until after ordering - bad research!it seems the surround set up leaves the Era 100s rather ‘dumb’ - and the sound quality improvements over the play’s just isn’t material in this arrangement.  Would folks agree? It seems like a waste.  I’m tempted to pass on the Era’s.

Hi,I have added a couple of One SL to my Beam Gen 2 to complement the surround system, whenever I try to play any movie or media trough any streaming service the quality sound available is not the optimal or the highest available, i.e. HBO Max has Atmos but the most that I'm able to get is 5.1, Disney offers 5.1 but I'm only getting Stereo; Beam is connected via HDMI eARC on a Sony TV KD-65X75K (I'm aware that does not has Atmos, but prior to adding the One SL I was able to get Atmos). Thanks.

Can I use the Sub without the Arc (ordered both but only sub has come and I’m impatient).  In other words, can the sub add bass to the projector speakers without having the Arc installed.

I have read lots and lots of posts on this but many of them are old posts.  I have tried many things but still no luck.  I have my sonos boost wired to a port on my ubiguiti switch which is setup to use a separate VLAN than the rest of my network.  All my speakers are connected to the boost wireless through the Sonosnet.  After two very frustrating days of trying to get all the sonos stuff moved to the new VLAN, I finally called support.  The guy right away had me uncheck Multicast Enhancement and Multicast and Broadcast Control.  That seemed to work to get the speakers setup on the sonosnet with the boost and be visable from my iphone when on the same wireless network as the speakers.  However, if I am not on the same wireless network, the Sonos app cannot see the sonos system.  I have tried entering Firewall rules for various ports from all the threads that I have read but still nothing.  I am wondering if I have the Firewall rules setup correctly.  I am fairly new with unifi, so sti

We have 2x Play 5s (Gen 1), a Play 3 and a Play 1. We want to add new gen speakers (a move and two Era 100s) but want to continue using the old ones as well.I understand we will have to set up a second Sonos group using S2 (I think) and that they will not be in sync. Do we need a separate controller for each or can the S1 and S2 apps coexist on the same controller (iPhone 14s in this case)? What else should I do or watch out for! Thanks to those who've gone before.

How do I let renters access the Sonos system in our vacation property?

My TLC GoogleTV  remote will not control Ray volume 

Hello guys,I have a set of era 100s with a sub mini and am planning to get Beam sound bar to improve the surrounding quality. However, I mainly use projector to watch movies and series. I wonder is it possible to group them a a whole and use the ear 100’s Bluetooth to connect the system where the rest speaker are receiving data through Wi-Fi connection. Or the Beam will become the master device for the group and there is no way to use the Bluetooth on ear 100? If that is the case, would you think the next gen Beam will come with Bluetooth combability? Thanks in advance!

I’m able to get my CD player INTO the port. How do I get output through my receiver to my old non-sonos speakers?

Is it possible to connect Sonos Play 5 gen 1 to Sonos Amp wirelessly.

Sent diagnostics # 173009449 When playing music with AirPlay through my Playbase, Gen 3 Subwoofer and 2 Play:1’s I get persistent drops of music and stutters.  All the other Sonos models play fine except for this one system/group.  Have a Gen 1 Beam plugged in to ethernet with wifi enabled with 2 Play:1’s and it’s just fine.  All other Sonos products use Wifi.

Pre-ordered the Roam for what I now realize may have been an excessive price of $230. Now I can’t get the thing to turn on. No matter where I plug in the wireless charger, I get no light. If I plug USBC directly, I get an orange charging light, but I’m still not able to power on after several hours of charging. Do I have any claim to warranty or am I out of luck? Thanks all.