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Multiple issues w Napster on Sonos app, mainly:“No connection” error fairly often and without cause  “Favorites” list is filled with scores of nonsensical titles and artists (see screenshot). I have no idea how they got there. Even if I wanted to “unheart” a specific track it’s impossible since no such artist/song exists and obviously tapping it leads nowhere. Scrolling to bottom of a long list such as artist tracks, albums, etc, it spontaneously scrolls by itself again to very top. There is NO method I can find to fully clear the Favorites, My Songs, Albums, etc lists which by now are too long t manage.What I have done, all not solving these issues:Deleted then reinstalled NapsterDeleted data and cache of Sonos appTried Napster both signed in or out to my Sonos accountLogged to Napster web page but data there isn’t synced to the Sonos app, so no luck Now, if Sonos is incapable, unwilling, or indifferent to fix a simple music app, then why offer Napster service in the first place and f

Hi,i have a house with multiple Sonos speakers on two different floors.  in the tv-room upstairs I have a Beam and two One, which creates a surround system for that room where I have a Samsung TV connected to them. The situation is, as soon as a switch on the tv to watch something on it, it takes the tv sound and sends it to all speakers in the whole house, and interrupts anyone else listening to any music etc in any other room.  I can then manually choose to unselect all the other speakers in the house from the tv-noise, but I’d rather have it so that when I switch the tv on, the sound, by default, is only sent to the speakers in the tv-room, and not the whole house. does that make sense? regards /Jonas   

I have changed my wireless provider. I cannot get my old gen 1 play5 to work. I have the same network in the app and on my phone, but it will only work if I revert to the old network on my phone. That network is not present in the app.

I’ve been using an Era 100 for 6 months and love it. Recently bought a One SL to use in a different room on the same system. Don’t want to pair them, just have the Era in one room and the One SL in another. It seems impossible to do this. Is there any way to do it?

This issue started earlier this year and seems to happen sporadically while playing games on the PS5. While playing games, my Sonos Arc will start making a choppy, helicopter like noise that’ll last for a minute or two, and then stop. This only happens while using my PS5, but didn’t occur when I first bought the soundbar. It’ll happen at random as well. I’ve changed the HDMI cables and are using new ones, unplugged and then plugged them back in, but the problem continues. Has anyone else had this issue? And any idea on what the problem could be and how to resolve it?

I have a 100 which was working OK, Just bought an Era 100 which set up easily, but when I tried to add my 100 in another room it could not find it.I’ve probably done it the wrong way round and should have added my new speaker to the existing set up.

Hello…So I see alot of people having problems with sonos arc playing stereo pcm instead of atmos..I watched Batman yesterday with atmos displayed on app and now its saying stereo pcm on app. I haven’t changed any settings or done anything different so I know its set up correctly as far as tv settings..please help as just purchased arc for this ability. Thank you for any help you can provide.

When looking at my Wi-Fi network devices, I never see my Sonos subwoofer. Does it connect to the arc via  a sonos WiFi network?

Hello, new to community.  I recently replaced/upgraded my xfinity WiFi router (XB7 dual band) and a new name and password.  When I attempt to connect my Playbar/sub to the WiFi network, the new network name comes up, but when I enter the password it says unable to connect.  Have tried power off/on reboot of playbar and router to no avail.  Appreciate Kate any help.

Im abort to buy a second hand unit and want to check the serial. is that possible?the serial is: A201 2306WC xxxxxxxxModerator note: Private data removed from serial number

Trying to do a factory reset on a Play 1 speaker and it’s not working. I get as far as having a flashing orange light, but it doesn’t transition from this stage to flashing green. Ironically I had no such issue with its companion Play 1 (I use them as a pair, together with an Arc and Sub). I am in the process of setting everything up on a new network.  Even with the orange flashing light, my app will commence the connection process - it connects my phone with the Sonos temporary network. However, when it gets to the “chime” stage, there’s no chime. After looking for a chime twice, I’m then prompted to “try something else” and this is where I get into difficulty - I’m prompted to press the Play/Pause button, but nothing happens (probably because the speaker is in flashing orange mode, rather than flashing green). 

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

I use a Playbase, Sub, and two Five speakers for listening to music and for home theatre viewing. I would like to add a turntable to this system to listen to my vinyl collection. Given that the system functions through wi-fi, is there a way to do this?

As I try to get my three wired Connect:Amp system configured for inter-vlan connectivity, I’ve noticed that depending on which vlan I’m connected to, the app displays one of 2 different “Let’s fix it” messages:Sonos and your mobile device must be on the same network. Let’s fix it Unable to connect to Sonos. Let’s fix itDoes anyone happen to know if there is a difference between the 2 messages as far as what the app thinks is going on? The two vlans are configured identically and each one will control Sonos if the connection is first established using the Sonos vlan and then swapping networks. It seems that some initial “handshake” is not properly configured still, but once open, it stays open…at least for some extended period of time.Any help & insight appreciated!

Hi - I have an existing system set up at home but am on a long term project overseas and am trying to add a new product using my existing account. The app is prompting me to update my existing products from the home network to the new overseas network. I don’t want to do this obviously as the family use the system at home. Does that mean I have to set up a new account entirely and cannot have 2 different systems in 2 countries on different networks controlled on the same account? Thanks in advance for any advice. 

System: Arc, gen1 sub, 2 Play 1’s  77” LG OLED Sonos ver 15.10 On two occasions within the last week I have experienced an extremely loud, ear hurting/speaker damaging(?) blast of sound upon start-up from my Sonos system upon turning on my TV   I’ve also experienced, on random streams on live TV (Hulu) very garbled dialog, this just started recently as well  Any suggestions appreciated   

Hi there!I tried digging around various help topics on the forum but to no avail! I still want to try posting and find out if there is indeed a solution or I am being overly optimistic.I have a Sonos Move (2020 model) that was working perfectly fine all these days. Until recently, I noticed that the battery would discharge on its own while sitting on the charging base. I have never used a USB-C charger with this unit before. From the forum , I found various suggestions to do a reset (power button pressed 15 seconds off the base, and power button with 15 seconds on the base) that seemed to work and would reset and power on the system and start charging the unit. Again, within a day or two, I saw the battery drain (indicated by the low battery sound). I repeated the above steps and it worked.Recently, it once again drained out completely and this time the orange LED kept continuously blinking while sitting on the charging base and reset did not solve the problem. Finally, the orange LED

Hi there Hope someone can shed some light on a strange issue I have.My setup:Beam connected via eARC to Samsung UE55B80 PS5 connected to Samsung UE55B80 via HDMI Setup for all set to Dolby / DTS (no PCM)Issue: every time I switch to the HDMI for the PS5, the volume on the Beam goes up. I even see the OSD on the Samsung indicating it turns up the volume. This doesn't happen on any other sources / apps on the Samsung.Any takes on where to change this setting? (Might be a default volume level on PS5, dunno) Thanks in advance

I have an iPhone 11 version iOS 17.12 with Sonos enabled. My problem is when I push the TV button to play on my Samsung Smart TV HD nothing comes out of the speakers.Des  

“Beam, Sub Mini, 2 x Sonos One SL. The App SUUUUUUCCCCKKKKSSSSS. It took me 5 weeks just to get the thing working and it kept cutting out. Then this morning a power outage and the freakin thing is out again. Moderator Note: Modified in accordance with the Community Code of Conduct.

Go to register, input email, and get to the press the buttons on the top, which is where everything stops. Any help?

HiI have 2 Sonos Play 1 speakers and I'm looking to buy a vinyl player to connect to them. I see the Pro-Ject T1 mentioned a lot in relation to Sonos ,but I'm not sure if it would connect to the Play1. Any guidance on which vinyl player would be compatible, or anything else I would need to buy to connect them to a vinyl player would be greatly appreciated.Thank you

Anyone know what the amperage draw is for the Sonos Amp?  I’m trying to determine how many Sonos Amps I can have plugged in on the same electrical circuit?

I’ve got an Arc with 2 Play1s as surrounds in our living room.  I’m wondering if I can add a single Play3 into the setup at the back of the room?Thanks

Hi Forum,I have a question about a recent setup change in my Sonos system and signal dropping issues when using SonosNet.My initial setup was as follows:Room L:One Arc Two Sonos One (surrounds) One Sonos SubRoom K:One Sonos OneThe Arc in Room L was wired and worked flawlessly, with no signal drops.I recently upgraded my system to:Room L:One Arc Two Era 300s (surrounds) One Sonos SubRoom K:One Sonos OneRoom B:One Arc Two Sonos One (surrounds) One Sonos SubInitially, I left the Arc in Room L wired. However, I noticed the Sonos Ones in Room B were disconnecting randomly. These are positioned across the wall from the Room L's Arc, approximately 20 inches away.When I removed the Ethernet cable from the Arc in Room L, everything started working correctly. The Sonos app shows excellent Wi-Fi signal for all devices.My system is now working as expected, but I'm curious about why the signal drops were occurring. I would expect SonosNet to provide better signal quality than Wi-Fi. Given the close