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my Sonos roam won’t turn on, charge or reset after software update

  • December 14, 2023
  • 2 replies
  • 691 views
G

After the app forced an update last week, my Sonos Roam is now useless just as the warranty has expired. 
 

I can’t power it on, it doesn’t charge on the base charger, and when I plug it into the plug in charger, the orange light comes on but never goes off. I’ve tried the 12 second reset and nothing. 
 

Any ideas?

Best answer by Airgetlam

Call Sonos Support directly to discuss it?

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2 replies

Airgetlam
  • Airgetlam
  • Answer
  • December 14, 2023

Call Sonos Support directly to discuss it?

Bruce
Stanley_4
  • Stanley_4
  • Lead Maestro
  • December 15, 2023

If you don’t auto-update or manually update the App it won’t need to update your Sonos devices.

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