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Dear community members,I hope you are all doing well! I finally took the plunge, and purchased an ARC (being delivered this Sunday), as well as two ERA300’s. At home, I have two wifi networks, the first is a university network, eduroam with WPA2 enterprise, login goes through username and password, which from what I read here will be difficult.The second network, is for all the apartments in the complex specifically, also managed by the university, but a WPA2ac personal. I have a custom password to connect to this network, but do not have access to the router etc which is centrally managed. However, I do have an ethernet port in the apartment that connects to the same network. I’m very friendly with our IT team, so if any information on the set-up would be helpful, I can ask them! With the WPA2ac personal network I previously had very good experience, in the sense that our SmartTV is connected to it with no trouble whatsoever. The Sonos however seems to struggle. When I go through the

I’ve just bought a Sonos 5, but I can’t seem to pair it to my Bluetooth turntable. When I press the Bluetooth search button at the back, it doesn’t chime and the light doesn’t flash blue, it only flashes red. 

can era 300 and ray be synchronized to work together

This has only started happening recently where I ask Alexa to play a certain radio station or stations from tune in and her prompt is “sorry I am having trouble playing the music “. I’ve updated Sonos and the app . I’ve reset my network setting . I’ve reset the speaker . I’ve updated  Amazon Alexa . Still not working . Not sure what else to do . 

Hi, I've got Sky Q and a Sonos beam with a 5 and its been working fine for ages, yesterday I bought a another 5 to pair up with the existing set up but now my satellite signal has disappeared. (I can still access Netflix & recordings, just not live TV) Looking online it looks like other people have had issues with SkyQ/Sonos.Has anyone else had issues and managed to solve them?

Hi, my question concerns hdmi arc and hdmi mhl ports. I have my beam connected through the hdmi arc port as specified and it works fine. I tried to add a Chromecast dongle type thing to the hdmi mhl port (as it was the only free hdmi available), and it stopped the arc port from working. Disconnecting from the mhl port lets the arc kick in again, and the beam works as expected. Any idea why mhl should override the arc hdmi input?thanks in advance.  

Every time I try to retune my Era 100 after moving it in the room I get a message “something went wrong. We are unable to custom tune your Era 100. Please try again.”I try but to no avail.Any suggestions?

I support tech for friends and over the years, have accumulated devices on my Sonos account that belong entirely to them in their houses. Now I need to move some players from my account to a new one that my friend will own. Other than a factory reset and re-adoption, is there a way to create a new account and move those devices over to it? I will have access to the new account - this is just a bit of bookkeeping and ownership.

For the past day, scrobbling on Sonos has been broken. No scrobbles have gone through & reconnecting has not helped. Is the service down?

I have 2 x sonos play 3 and neither of them will factory reset.  Both were working last week, both software updated last week.  But I changed wifi networks and neither would connect,  so I tried to factory reset both. They both flash amber but will not go any further in the process. I've tried many times and even left them unplugged for 24 hours but still no go! I see others have had this same issue,  but I don't see any resolutions 

I have been using a Roam through the Sonos 2 app with no issues. The Roam is controlled by either the iOS app on my Macbook or the android app on my phone. The two apps synced perfectly.Today I added a Move using the android app. The Move functions properly but I no longer see the Roam on my phone app and it is not displayed as a product that can be added. On the other hand, the MacBook app continues to show only the Roam without displaying the Move as a product to be added. If I add songs to a queue on either app, it does not appear on the other app. What have I done wrong?

Hey guys, I am looking to buy a sonos arc with sonos SL one and sub on black Friday sales. I have a question about sonos arc since it does not come with a remote. Apologies in advance if this has been answered as I just joined this community. So I am a bit of old school and find it inconvenient to use my phone (sonos app) to control music volume.so the question is if sonos Arc and Tv are connected via HDMI-ARC and i turn off the Tv, would the TV remote still work on sonos arc to control the volume while playing music via youtube music or spotify?Thanks in advance.

Some advice please. Apologies if this is a bit noobie but….I want to add some reasonable quality stereo audio to my living room. My main hi-fi is in another room and it is not feasible to set it up in the living room, due to space and wiring considerations.So I am looking at Sonos, probably a linked pair of Sonos Ones. I already have an Amazon Echo in the room. Given that I am wondering if the best choice is a pair of Sonos One SLs, controlled via Echo/Alexa, that is, is there any benefit in going for the Gen2 over a pair of SLs? My understanding is that the basic speaker is the same but the Gen2 has microphone and smart speaker capability which presumably I don't need. Is that right?I already have the IKEA-badged SONOS speaker (in a third room) which seems to play well with Alexa (I find the Sonos app a bit flaky). Mos of the audio will be live radio or streamed from my audio collection that lives on a connected NAS drive.Also - nice to have - how feasible is it to put the sound from

I currently have a playbar and 2 play ones set up to my tv in my living room. I will soon be fitting another tv in the kitchen and I would like a similar set up to my living room. I am going to connect both tvs via a hdmi so that they can both play the same program im sync with each other but I will also have a sly mini box set up to the kitchen tv so I can watch a different channel to the living room. The question I have is will o be able to set up a sonos system that will link to my speakers and playbar in the living room when both tvs are on the same channel but then be able to be a separate system when each tv is showing a different programme. 

Does the ‘full’ setting fot stereo sound also work for Youtube, TV, Playstation. Or does it only work for streaming music through the Sonos app?  I’d like a stereo sound at all times while my Sonos Ray is also playing. Is that possible? 

I have the following set up:LG TV eARC aktiv  pass through  audio output: Dolby Atmos Plus Apple TV 4K (gen. 1) audio output: auto, Dolby Atmos on Sonos Beam (gen. 2)According to Sonos App audio via Apple TV is only Multichannel 7.1 (or Dolby Digital 5.1), but not Dolby Atmos. What can I change to get Dolby Atmos via Apple TV (via TV I can see Dolby Atmos, but WebOS is awful!) 

i added an Era 100 to my system with 3 Play 1. How do i enable group audio to include the new Era 100?

I can’t install the sub mini. The app says he can’t find it. I tried to reconnect power, pushed the button, light is white, blinking or red, blinking. Nothing works. What am I doing wrong?

What is the purpose of the Ethernet port on the arc soundbar and the sub? Currently I have the arc connected via WiFi but I am wondering if Ethernet would be better.  Router is located on the TV console about 18 inches behind the soundbar. Wi-Fi connection shouldn’t be a problem. I do understand that my sub and era300’s connect via WiFi to the arc. 

Hi all … I currently have Playbase and 2 Play 1… I’ve never really found this a satisfying set up to replace my old wired 5.1 system.  I enjoy music, streaming videos, live terrestrial tv and good old fashioned dvd/blu-rays.  I am pondering on replacing the Playbase with a Beam 2 or Arc or just abandoning Sonos all together. Would the Beam with my 2 Play ones give me the immersive sound I’m missing? Does it do that on all sources, just streaming services, just blu-ray etc?  thanks! 

tl;dr - are you able to play from Amazon Music Unlimited to Sonos via connected devices or only via AirPlay or Bluetooth?I just treated myself to a pair of Era 100s (paired as stereo “Office”) and down the rabbit hole of hi-res audio streaming services, starting with Amazon Music Unlimited (Individual Plan).I prefer to browse and play through the streaming app, especially with Amazon’s additional labels (Atmos, HD, Ultra HD, etc.). I’m unable to play from the Amazon Music app to Sonos.I’m able to do this on Spotify. I’d stream through “another device on this network” (instead of “AirPlay or Bluetooth”) without any issue:When I try to do that through Amazon, it connects to Office but won’t go beyond this screen and music won’t play:After that, if I try to play Amazon through the Sonos App, I get a notification about device limits: So, I can play from Spotify to Sonos via network devices, but unable to from Amazon to Sonos via network. I can play from Amazon to Sonos with AirPlay but sou

Can I lay my sub mini on its side?

We have a Samsung QLED 75 tv a Sonos Arc, 2 1SLs, sub and 2 Roam. The issue is that the sound skips about every 20-30 seconds and occasionally cuts out for about 2 seconds.  We did the complete unplug of everything about 5 days ago. Had to go back through the tuning steps and thought we had it resolved. It started again today.  Don’t want to have to go through this every 5-6 days. Not a super tech savvy guy but can follow instructions.  Thanks for any advice. 

I have a Sonos Connect:Amp that has been working great until recently. I have read through several similar posts in here and performed some troubleshooting, perhaps the most helpful to highlight is after reconnecting the amp to the app, the light is white. I have no speakers plugged into the amp and I attempt to play music to the amp and it immediately begins to flash white/amber. Any suggestions?