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Is it okay to keep the subwoofer above the ground rather than keeping it under the ground 

My Sonos Arc worked great for the better part of a year, but about an hour ago it started to continuously send Volume Down commands over HDMI - or that is at least what it looks like.When playing streaming radio on the Arc nothing out of the ordinary happens with the sound (it works normally with a steady volume) - BUT the TV is continuously reporting volume down commands.It doesn't seem te be the TV that causes it, as restarting it caused it to enter Safe Mode - which  normally happens when you keep pressing Volume Down. To rule out the TV remote, I removed it's batteries.Unplugging the Sonos HDMI cable results in immediate normal behaviour of the TV.When this happens, the Sonos app also shows the volume going down. The light on the Arc flashes.Any idea what's going on here? I created a diagnostics report; it number is 1255298220.

I asked this question over in the sonos reddit forum and others are having same issues so thought I would bring over here.What are people using for their usb charger for the Sonos move? I attempted to use my MacBook pros charger but it didn’t work. I have the 60watt brick but from what I read it should be able to still work.So then I read it might be the cord as they have chips in them and knowing Apple they locked their cord down. So I bought an anker power line 3.1 usb c cable and tried it with the MacBook brick again and it still didn’t work.So before I keep buying and returning curious if anyone has had success with certain chargers with the move. Thanks!

Hi, I recently bought a ERA 300 and I am having issues to add it to the existing system using the S2 app on my iphone. Which button should I press to connect to the S2’

I’m trying to connect a used play 3.  I reset the speaker several times, the Sonos 2 app only recognized it after I connected it with an Ethernet cable.  The app sees it now but only gets to the prompt “press the mute button on the speaker you wish to connect”. I press the button and after it times out I get the message saying the button was not pressed.  

Can I connect Sonos Play:3 Speakers to my laptop?

Hi all, one question please…At the moment I have 1 ERA 300 and Beam 2. Given that I don't have the possibility of using 2 ERA 300s as surround because I don't have power sockets behind the sofa, so I was thinking of buying 2 MOVE2s.Can they be used as surround sound?thanks a lot.Michele

Hi all,I use my Sonos products to play music from Spotify. Previously I was able to do this directly through Spotify by just selecting the device/s to play through. This randomly stopped working a couple of months ago and now I can only play through the Sonos app (which unfortunately is clunky with Spotify). There is some connection still, as if I’m playing music on Spotify (either on my laptop or phone) but then start playing it through Sonos, it’ll stop playing on Spotify (or vice versa). I had changed home internet (from NBN to 5G WiFi) however the above issue didn’t arise until a month or two after this. I’ve tried:factory resetting a speaker & setting up again  uninstalling & reinstalling Spotify & Sonos apps on my phone  turning off devices & phone/laptop and back on again  checked all on same network, they are, it’s 2.4ghz.Would appreciate any advice or tips, thank you! 

I have 2 sonos roams and they have both lost connection with Alex so I'm unable to control by voice 

Thinking of buying a Sonos era 100. Sonos show only the line in adaptor to connect a 3.5 mm jack to the USB input for Sonos era 100. Can I use a standard USB c to USB c cable to connect a Google pixel 7a phone for audio?

HiI cant get bbc sounds to play on my various sonos speakers when i use Alexa. I have it set up as a skill but when i ask Alexa to play Radio 6,  it says on my speakers , playing Radio 6 on bbc sounds but it dosnt play anything.  All was working before untill i bought a ring doorbell  Would be grateful for any help  Thanks

Hi all … well known topic I know, and has been asked before. I’m having troubles with my playbase, it was working fine until a few days ago when it just stopped being recognised by the Sonus app, the whole “front room” of PB, sub and 2 x play 1’s disappeared. I have re-established a connection with the 2 x play 1’s and also the sub, however mega problems with the playbase. If I hardwire direct to router then all is fine, but when I try to use it via wifi it can’t establish a connection. I will try n run a diagnostics check soon (when I find out how!), and post the result on here. Many thanks in advance - Ian

Hi all,So based of advice I was given by both Sonos and my local home theatre installation guys, I upgraded the ceiling speakers in my living room to Sonance Architectural so I could enable a Trueplay tune of the room. After lots of back and forward with support I have since learnt that their documentation was not clear and that a Connect:Amp can only support Trueplay when those speakers are being used as surrounds. (What a waste of $1200!) Anyway instead of giving Sonos another $1000 for a new amp, I was wondering if anyone knows if I can just buy a second hand Sonos Beam, add it to the room where the ceiling speakers are and then will that enable me to do a Trueplay tune of the entire room? I can pickup a Beam Gen 1 for around $300 so seems like a much cheaper alternative if it will work. Thanks in advance! 

Bonjour après un changement du système wifi il est impossible d’avoir les 2 paires d’enceintes ensembles. Je trouve ou les play 5 ou les play 3 mais pas les 4 ensembles. J’ai fait plusieurs rénitialisation de chaque enceinte  Moderator edit:Google Translate- Good morningafter changing the wifi system it is impossible to have the 2 pairs of speakers together. I find either play 5 or play 3 but not all 4 together. I did several resets of each speaker

Hi Guys, I need your help.I have two sonos Era 300 as surround setup with my arc and sub 3.now I know the front speakers on era 300 are disabled (big shame on sonos not to give us option to choose if we want them to hear or adjust) now even when I remove them from surround and play atmos music on apple music via Sonos or any music I cannot still hear the front speakers at all. Are they working at all? It is very unlikely that both brand new Era 300 are broken. Is there any way how to test the front speakers on his own please? Any links? I have tried everything youtube videos, atmos music, flac music, mp3 and still cannot hear them at all music comes from behind. Now like I said this is happening even when they are not part of surround and setup as stereo speakers. It will be really helpful if Sonos give us possibility to control the front speaker and others as well to test them to make sure that all works properly. Thank you for all for your big help and any suggestions how I can test

I wish we could have the option of either adding front 300s or at the very least, being able to control the front side speaker volumes to help create a wider front sound field.  Question is, is this even possible with firmware or software updates or would this require a whole new Arc, which would be ok too.

I am getting beyond frustrated the last couple months. My Sonos Arc drops sound/skips frequently. I have a Samsung 4k OLED tv less than a year old. The arc is less than a year. I tried all new cables. Rebooting, updates all new. Contacted Sonos, they blame Samsung, contact Samsung, they are just stupid to deal with and keep passing me around to no resolution. Sonos has no issues when I stream music through the app. no one will help me with exchanging the Sonos bc it they blame each other.  Is there a resolution out there for these issues? A product I can buy? Or something unrelated out there I haven't thought of?  thank you 

Hello, my sonos Beam 1 has been fine for about a year, but gas recently disconnected its self and despite the sonos app recognising its presence, it doesn't automatically associate and connect to my WiFi. App requests manual inputting of WiFi and password address and then fails to connect. I have tried all available resets. My WiFi works consistently well with the 4 x Play 1s I have.

Hi,I have been spending quite a few hours trying to put my pair of ERA 100 speakers to join my beam.1- Did try to setup wifi differently (changed channel, and alot of other settings like QoS to try to see if it was an issue with the router, but its not)2- Did try to fix my SONOS devices ip addresses (Now my device are fixed but the problem persist)What i observe is this:1 - I can join my ERA 100 no problems in pair.2- The Beam is connected through optical to my TV3- I can unjoin the pair with no problems. (when i try to make the surround, i make sure they are not joined) 4- I can play music on all my devices (The pair, the beam and the Symfonisk)5- As soon as i try to “Set up Surrounds”, everything starts but at some point it never ends. On the 10 time or so i did try, only one time the setup finished with a “victory chime”. But then, my ERA speakers are “offline”, power cycling them will not bring them back up, i have to reset to factory to get them to work again. I am able to replica

Hi. I’ve checked the forums for over an hour and nobody seems to share this particular setup. I’ve had this SONOS ZP100 setup for over 20 years. Others have had similar complaints that a song will play for a bit, give an error message (“connection to (music source) lost”), and skip to the next song. But those questions all deal with music services or networking issues. Mine isn’t that or I wouldn’t be posting.My music source is a 4Tb bookcase drive directly connected with USB-3 into my desktop computer. My ZP100 is hard-wired into my router with a CAT-5a cable, which in turn is hard-wired into my desktop, also with a CAT-5a cable. (Yeah, I know, quaint, amirite?) So no wireless involved and therefore no interference.If I play the same song on Media Player, VLC Media Player, or any other MP3 player on my desktop, all is good. But my SONOS system no longer reliably plays music that’s literally hard-wired to it.Here’s a sample error message from the log.“Saturday, November 4, 2023 - 15:32

After two years of no problems my Arc will no longer communicate with my LGCX via eArc. The Arc works via the app (I can stream music) but the sound bar won’t play sound from the TV.  What was working this morning isn’t working this evening.  Nothing has changed.   I reran the setup via the Sonos app but now the eArc setup won’t complete successfully.  

Hi guys,  Just wondering if the Sonos Roam can work both on the 2.4 GHz and 5 GHz Wifi network?, I tried it on the 2.4 GHz and it’s working, then I transitioned to the 5 GHz and it’s not working. Any better alternatives or can it also work if you set up a Mobile hotspot on your device? I can also use a Wifi device, (Samsung) Galaxy 5G Mobile Wi-Fi SCR01 specifically if outdoors, would that work? 

Hi,is it still possible to downgrade SMB on a Synology DSM 7.2.64570 update 3 so it will work with Sonos V1? So far I’m still on 7.1.1 with a downgraded SMB service 4.15.9-0642 but I would like to use the new features of 7.2 for my photo collection that is on the same NAS as my music.Cheers

Ciao quando apro applicazione sonos sul move 2, il mio smartphone si scollega dal WiFi in attesa che migliora il segnale.... Premetto non ho alcun tipo di interferenza... 

Can I use ray with a play 3?