Hello,
I have a Play 5 Gen 1 that stopped working. I called Sonos support and after diagnostics they sent me an RMA number for a return for a discount code. All of my other Sonos components are Gen 1, so I would like to purchase another refurbished Play 5 Gen 1, but I don't see one offered on Sonos.com. Any help would be much appreciated!
Thanks,
Randy
There’s not likely much this community site can help with that. I don’t think Sonos sells any refurbished S1 products any more. Your best bet may be used product resale sites, such as eBay or similar.
Downgrading a newer Sonos to S1 is a possibility.
https://support.sonos.com/en-us/article/sonos-s2-compatibility
https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1
A used Play 5 Gen 2 might be a good option for you.
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