Answered

Alexa is enabled in my Sonos app but when I ask to turn TV on for example it says OK but nothing happens but if I ask when Alexa app is open it turns TV on.  Also when Alexa app is open I can turn light on but not from Sonos, it says can’t find device

Hi, I added a stream that I wanted to listen to through TuneIn My Radio Stations, then added it to My Sonos.But I got the URL wrong. I went back into TuneIn to delete the station, which I did BUT I failed to check “delete from My Sonos” also. It’s disappeared from TuneIn but is still sitting in My Sonos. When I try to delete it from My Sonos, the operation fails, with an error message, “unable to remove station from my radio stations”.I tried adding it back to TuneIn, but that didn’t help.Any suggestions for how to remove this from MySonos?Thanks!

We've just bought a Sonos Roam for the new bathroom to listen to music, radio etc while showering. Bonus the hey Google broadcast to shout out for assistance. However while listening yesterday I requested it to skip the song it was on. The reply was that this feature is not available for Sonos? I was listening to my Spotify playlist, the paid for service rather than the free in case that makes a difference. Is there a certain way I need to ask? I asked it to skip that song, play next song, they didn't work. Thanks x

Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ? 

This song was being demo’d on the Sonos set at Best Buy on 9/15/23, and I can’t find it anywhere!My video on YouTube of unsearchable Sonos songI cannot find it anywhere. It's not on Shazam or SoundHound... no search of lyrics or combination will lead to anything. The closest I found was Sukihana - "Price Going Up" (from her classic album, "WOLF PUSSY,") but it's definitely not the same song.thank you

Hi,  I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables.  When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals.  I have just submitted a diagnostic under 1287652598.  I have tried with and without the play 1s powered and the issue remains.  TV and Panasonic player are all set too pass through.  I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated 

I am having trouble with the sound of my new TV hooked up to an Apple TV. I am using the TV speakers and all the apps are at different volumes. Does Sonos offer something that would help out for this problem?

I have an Arc. Can I buy a mini sub with an Arc?

Hi Guys I can pair my Sonos Era 100 to the Blusound NODE, but no audio, no sound yet it pairs to the Sonos Roam and works fine. Occasionally I like to send music from the streamer and use Sonos as the bluetooth speaker.Any ideas why the ERA doesn’t work and the ROAM does ? I can bluetooth from my iPhone, iPad for things like YouTube audio, but not the Blusound app etc.. regards Dennis

Sonos support has not been able to assist in over 2 hours and 3 calls… I have 2 houses and spend half the year in each. Obviously, 2 separate networks. In one (let’s call it ‘A house’), all the devices work on an S2 iphone app. In the other (‘B house’) I have a ‘Connect’ that I believe works only on the S1 app. But now I foolishly bought another Five speaker for my spouse in the B house and it turns out to only work on the S2 app - which is being used for the other house setup…. She is tweaking. Is there any way to make this work?  Do I have to get a new spouse? Do I have to delete the S2 app and set things up again each time I go to the other house? Will that even work? ANY IDEAS???

I Currently have a projector that connects to an Xbox X and PS5. All the electronics are behind the projector about 15 feet away from the screen. Getting a HDMI from the PS5 all the way around the walls to plug into a soundbar isn’t really an option. I’m looking at the Arc bar, two surrounds and a sub. What would the easiest way to connect all this up with running a 50 foot hdmi cable to the soundbar?

Hi, I have a Beam 2 soundbar with two Sonos One connected to a LG C2 tv and the tv connected to my PC. My problem is that every couple of minutes (sometimes more sometimes less) the sound stops working for a few seconds.Has anyone had a similar problem?I have tried various things like using the pc in 5.1, 7.1, dolby atmos mode. But the problem continues. The PC has a RTX 3080 and I'm using a HDMI 2.1 cable. The Beam 2 is connected to the HDMI eARC and the TV is in pass through mode.Thanks for help

I don’t own an iPhone, so I would really appreciate if they could release Trueplay to either Android or the iPad 10th gen.Are there currently any estimates as to when it might be released? (if ever) Let me know please :)

I have a home theater set up that currently has an Arc ar the main sound bar, a sub and 2 one speakers for surrounds.  In my bed room I have a Ray with no surrounds.  I have 2 Sonos 5’s that are pretty expensive but I dont use them in my bedroom where they currently are located.  If I moved them into the living room with the Arc and the Sub could I create a room that would include the 5’s and the sub without messing with the home theater set up?

I am trying to setup my Theater room where my 98% of usage will be of watching movies and rather than going with a traditional setup wondering if i could do away with Sonos Arch + Sub + anything else (I am looking for surround sound more than Atmos) as most of the streaming services only support surround sound for now.Planning to setup a Screen size of 135 - 150 in Projector screen Will I need a AC Receiver If i have to use a sonos with a Epson 3800/4400/5050B ?My room is going to be a closed room with dimensions 14 x 19 x 11.Will Sonos Arc and Sub version 3 work with this size of a room ?

Recently moved, brought my Gen 1 play 5's but forgot my connect. What else will run the 5's? Gen 1 Beam ? Don't want to buy another connect as I have 2 and the Amp on the other side of the country. I use tidal for music.ThanksSteve

Registered Sonos Roam absent from system list. Unable to locate missing Roam. Why would my registered product be missing from account?

I have a multi room system. We have Play 3/5 and 1 throughout the house.  We use a Boost to connect to the Wi-Fi router as it is not close to any speakers.  But it is becoming unstable it seems.  Is there a better option for connecting to the WiFi? Thanks

I am experiencing a short battery life with new Move 2. I get roughly 6 hours between charges.  Using halo charger that came with the unit. Any suggestions as to what I could be doing wrong?

Hi, as at dec 2023, what are the generations/models/versions of the amp? I want to buy a new amp but want to make sure it’s the latest one, so are we on gen 2 or gen 3 etc? thanks

I just recently bought a Beam Gen 2 and paired it with some One SLs for a 5.0 surround setup. I notice that when I play stereo PCM content from my TV, such as an average YouTube video, it seems to send part of that to the surround speakers with all kinds of gnarly artifacts. To my ears, it sounds like a combination of low bits-per-sample causing quantization error, as well as heavy compression causing a sharp loss in quality. Is there a way to either force it to output full quality stereo to the surrounds, or automatically disable them when playing stereo content only? Or is this simply a bug somewhere in the signal chain?My setup is:Apple TV 4K (3rd gen, 2022) → HDMI → LG CX → HDMI eARC → Sonos Beam Gen 2 + 2x One SL as 5.0 surroundConfiguration:Apple TV:Audio Output: Receiver SpeakersAudio Format: Auto, Atmos Available (Change Format: Off)Audio Mode: AutoLG CX:Sound Out: HDMI ARCHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: onI submitted diagnostic 1294296816

System: Arc, 2 beams (Gen2)on additional TVs, 2 ERA 300, 2 ERA 100, Play 1, Sub (Gen2)Volume blast for a second or two, Sonos System goes dead then restarts in 30-45 seconds at set volume. Scares the * out of any listeners. Any suggestions?Thank you  

Buying an ERA 100 - will I be able to pair it with my existing Sonos ONE SL in a different room? We already have an Apple music subscription and presume we won’t need to take a second subscription when buying this speaker

Hi, I would like to know if the sonos app allows me to route the signal send in line in to the line out with the delay indeed by Sonos ? To use it on my analog system syncronised with my Sonos One SL.Signal delayed on the analog system and processed on the Sonos SL = Syncro.

So, i’ve read most of the threads regarding the One SL and how it’s “now” an S2 app only device. I can also see the old(er) threads where it “use to be” an S1 app **OR** S2 app device……Question is….what’s stopping it from being added to S1?? Firmware?? or the app itself??Asking because i already have a One SL on the S1 app from a few years ago (along with ZP100’s, ZP80’s & S5’s from many years ago!!).I realise if I buy a new One SL then it won’t add to the S1 app and I’ll need to setup a different account and run the new One SL on it’s own...BUT…..what if i purchase a 2nd hand/used One SL where the existing owner is ALREADY using it on the S1 app??? They remove it from their S1 system and sell it to me and I then add it to my S1 system - would that work??? Anyone tried this?? Many thanks.