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Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.

We recently moved but took our existing wireless network with us - no changes to wireless configuration. Since move Sonos music pauses frequently for 5-10 seconds and sometimes skips.  It happens from multiple iPhones. Ping testing is normal for latency with minimal timeouts.  Wireless speed is over 1400 Mbps to the gateway.  No other signs of interference or latency.System is one playbar with sub grouped, and two Play:3 units.  Pause happens on all of them regardless of playing mode.  Any thoughts out there?  

Hello.I have recently bought a new TV Philips 55pus8818 the one  2023.I have previously connected my Sonos Arc+2 One SL+ mini sub audio home theater to my old Philips television that did not have eARC without any problem.Right now with my new television I get the following message:“Your HDMI audio system supports eARC, we recommend that you use ultra high speed cable to play high bit rate audio via HDMI 2 (eARC) output.” Is the ultra high speed hdmi cable supplied by Sonos with Arc ?Assuming it's only high speed If I change this cable for an ultra high speed one, Will I have better audio apart from not getting this message anymore?Thank you. 

When I ask Google Assistant to play a song on my Sonos One, she will start the song while telling me “OK, playing song x on Youtube Music” causing me to miss the first few seconds of the song. Is there any way to fix this? Either wait to start the song until the talking is done, or just not talking. In the grand scheme of things, I can live with this, but it is annoying.

cannot find mac address for symfonisk

I have the newer Sonos amp, hooked up to reconditioned celestial ditton 33s. Use them for music. love the sound, but I want the bottom end a bit lower. I like heavy dub. which sub would people recommend?thanks

I have three Sonos speakers (two Play: 1 and one Play: 3). Yesterday I bought the Pro-Ject E1-BT turntable (bluetooth).If I wanted to listen the music of my new turntable on my Sonos speakers, I would have to buy the basic Sonos Connect or the amplified model (Sonos Connect Amp)? Thank you,Andrea

I recently purchased a Sonos S2 speaker with a new Samsung TV and I can’t get it to hook up to Bluetooth. Any explanation or solutions? Thanks!

How to turn pff sonos arc?

I have several Sonos componets: amps, variety of speakers, when I leave the house the system shuts down or stops playing music.  I prefer my music to be playing 24/7, I turn the system on using an iPad that stays at the house but for some reason it shuts down when I leave.  Could it be because I used my iPhone to setup the system?  Thanks!

As in the subject line.  Can this be done successfully please?

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

Hello.  I asked this question in another section and tried to move it here.  Don't believe I could.  Posting here as it may be more relevant.   Hello.  thanks for reading.  Two topics that may be related. I’ve had my Sonos system set up for about 5 years with help from this community.  Pretty much no problems after the initial kinks were worked out.  I’m in a rural area and had been using Verizon wireless, a grandfathered plan for the house.  A few weeks back, we got Starlink and I have that installed with no obstructions. I have the Starlink installed with their router, turned off in bridge mode, with an ethernet adapter, going to a Unifi Router.  The router feeds a Unifi switch with various rooms connected by ethernet (even though it obviously goes back to Starlink).   Ever since the install, one room in particular (the kitchen) will have music drop out from playing but you can still hear audio from the paired sub.  Then the music will return for a while, then drop out again for abou

Hi, I have an arc, sub, and 2 x era 300 as surrounds.  Been working perfectly until I noticed one of the era 300’s had dropped out.  It then re-connected on its own but no sound was coming from it despite it saying it was connected.  So I then did a hard reset, and now it will not re-connect.  It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?

 My new Sonos Ray won't start and only flashes white. This is my first Sonos device. A reset is ignored by the device and it just keeps flashing white. Does anyone have any ideas for a solution before I send the device back? Greetings from a sad Ray owner

Recently my Sonos Roam has a crackling sound. When using the Tune In Radio, it is at the start of turning it on. After being on the phone with Sonos Customer Support and trying different items, it seems to happen more on Sonos Radio and other radio stations. It does not occur with Amazon music but does with Apple Airplay. 

bonjour Imaginons une pièce de 40m² avec la TV +arc tout au fond à gauche.Dans cette même pièce 2 Era 100 tout au fond à droite soit à 10m.Une table dans le milieu.Est ce qu'il y a un intérêt à mettre le mode surround (arc+2sonos) sachant que la plupart du temps on écoute la musique dans la pièce. Actuellement j'aime pour pousser le son plus d'un côté que l'autre selon où je suis.Merci pour vos conseils, astuces, etc. Bonne journée  Moderation edit: Translation by Google TranslateGood morningLet's imagine a 40m² room with the TV + arc at the far left.In this same room 2 Era 100 at the very back on the right, 10m away.A table in the middle.Is there any point in using surround mode (arc+2sonos) knowing that most of the time we listen to music in the room? Currently I like to push the sound more to one side than the other depending on where I am.Thank you for your advice, tips, etc.Good day

Alexa is enabled in my Sonos app but when I ask to turn TV on for example it says OK but nothing happens but if I ask when Alexa app is open it turns TV on.  Also when Alexa app is open I can turn light on but not from Sonos, it says can’t find device

Hi, I added a stream that I wanted to listen to through TuneIn My Radio Stations, then added it to My Sonos.But I got the URL wrong. I went back into TuneIn to delete the station, which I did BUT I failed to check “delete from My Sonos” also. It’s disappeared from TuneIn but is still sitting in My Sonos. When I try to delete it from My Sonos, the operation fails, with an error message, “unable to remove station from my radio stations”.I tried adding it back to TuneIn, but that didn’t help.Any suggestions for how to remove this from MySonos?Thanks!

We've just bought a Sonos Roam for the new bathroom to listen to music, radio etc while showering. Bonus the hey Google broadcast to shout out for assistance. However while listening yesterday I requested it to skip the song it was on. The reply was that this feature is not available for Sonos? I was listening to my Spotify playlist, the paid for service rather than the free in case that makes a difference. Is there a certain way I need to ask? I asked it to skip that song, play next song, they didn't work. Thanks x

Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ? 

This song was being demo’d on the Sonos set at Best Buy on 9/15/23, and I can’t find it anywhere!My video on YouTube of unsearchable Sonos songI cannot find it anywhere. It's not on Shazam or SoundHound... no search of lyrics or combination will lead to anything. The closest I found was Sukihana - "Price Going Up" (from her classic album, "WOLF PUSSY,") but it's definitely not the same song.thank you

Hi,  I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables.  When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals.  I have just submitted a diagnostic under 1287652598.  I have tried with and without the play 1s powered and the issue remains.  TV and Panasonic player are all set too pass through.  I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated 

I am having trouble with the sound of my new TV hooked up to an Apple TV. I am using the TV speakers and all the apps are at different volumes. Does Sonos offer something that would help out for this problem?

I have an Arc. Can I buy a mini sub with an Arc?