Answered

Q1. Beam(first version) will it work with Sub (Gen 3)?Q2. Is the Sub completely wireless other than power?  

Considering Port, but need to better understand connection to AVR.  I believe I need AVR with Trigger input, not output, correct?  That seems to be hard to find, most AVR have Trigger Out.  Does the trigger from Port to AVR simply turn on the AVR?  Or will it also select the correct input on the AVR to play music?  For example, if the AVR was last used with an HDMI input for TV, do I need to manually change the AVR input from HDMI over to the input Port is connected to?  Also, how does the volume pass-through work?  Can I really control the volume of the AVR from the Sonos app when streaming music from Port to the AVR?

How do you get customer service to honor the return policy?  I have 2 speakers I returned… one 5 months ago, one 2 months ago.  I have proven with the tracking number they were received at the warehouse, but I am not being refunded.  Has anyone dealt with this and have a contact?I have 6 SONOS speakers in my system and was a very happy customer but I can’t believe how I’m being treated when I did everything right and have proof that my speakers were sent back and received, yet no word from SONOS.

So I’ve been having this issue for a couple months now. I’ve seen some of the other threads. I do NOT have cross fade turned on. Spotify regularly skips when playing from Sonos app, and gets really bad with specific songs which I don’t get at all. I’ve restarted router, unplugged all products, and I’m considering downgrading to S1 to see if that helps. Any advice or tech support is greatly appreciated.

I have two sonos one SL speakers which are paired as system surround for my Sonos Arc and Sub. I own this system for almost two years now. I noticed recently that sonos one sl speakers disappeared from showing up under my system. I still can connect to them through music streaming apps but they are not stereo paired anymore and shown as two separate speakers. i tried to factory reset them and reconnect them to Sonos app but still the same issue. They are connected to wifi and listed under connected devices to my router but they are not shown under system. I tried adding them using instructions of adding new product. The process go through and I get a message telling me the speakers are added but i need to unplug them and plug them for them to show up under system and I did that several times without success. Is that problem something known? How I should resolve that? 

There seem to be a million threads on converting/exporting playlists out of Sonos, but I want to convert a playlist from Spotify into a Sonos playlist.  I want to do this so that I can add songs to the playlist that do not appear on Spotify.

Moved to VA from PA. Plugged in soundbar using optical cable and it played TV feed. Plugged in sub and nothing. I tried using app to control everything but it can’t find my system at all.  I also have a couple small speakers for other rooms and I haven’t even tried to set those up yet as I’m working on the living room first.

FRENCH : Bonjour,  Mon voisin a réussi a accéder à notre système sonos (play 5, sonos one, sonos roam) en se servant de Spotify. Il l’a déclenché en pleine nuit à 3h du matin en mettant la musique à fond. Cela a réveillé toute la famille.Nous sommes en conflit avec lui, c’était donc une utilisation malveillante. Sa box internet était visible dans le menu “gérer les réseaux”. Quelle sont les solutions pour sécuriser l’accès à mes appareils ?? Je trouve ça incroyable qu’il ai réussi à se connecter à mon système sans autorisation. Merci ENGLISH :Hello,My neighbor managed to access our sonos system (play 5, sonos one, sonos roam) using Spotify.He set it off in the middle of the night at 3 a.m., playing the music at full volume. It woke up the whole family.We're in conflict with him, so it was malicious use.His internet box was visible in the "manage networks" menu.What can I do to secure access to my devices? I find it incredible that he managed to connect to my system withour autorization

I just got the arc, 2 era 300s and 2 subs.  Can I add a turntable with a line in to one of the eras? Anyone pulled this off?  

I’ve recently moved and switched wifi’s. Connected my Sonos ARC just fine, and was able to connect the Sub to the app and wifi.The issue comes when I attempt to pair the Sub with the ARC. It will be stuck on “Adding Sub. This may take a moment...” and does not ever finish. I have called Sonos tech support multiple times to no avail. Please help.

Randomly lose sound when streaming through by LG Oled TV.   

I just setup HDFury Arcana, ARC, Apple TV 4K (Gen 3) and LG OLED C6 (2017) and it’s all working with little fuss.I’m on 0.87 Firmware on ArcanaIt’s a little glitchy when it all powers on though, but it’s works so far.Using Logitech Harmony which is hanging in there.I had set “Sonos ARC” under Audio Settings on the Arcana and that caused no sound, when I put it back to Auto it worked. Maybe I didn’t wait long enough, because hand shakes are slow and glitchy.So Everything is set to Auto on HDFury (same as Factory Reset, no changes)Sonos App is showing Dolby Atmos or MultiStream PCM depending on Content.Is there any settings I should change on Arcana for a smoother startup.I’m a Little concerned with comments of users saying it’s too glitchy and they ended up removing it.I don’t mind a bumpy start up, as long as it consistently works.When powering on, I might see Video, no sound, then it goes black for what feels like a long time, then sound comes on, then Video. That sort of thing. Feels

Audio is cutting out like a blip, not completely silent. Just enough to be annoying. I’ve tried resetting the beam. Changing out all the HDMIs. Media PC set to Dolby Atmos for home theater in Windows 11. Shows Atmos in the app. Not sure what to do at this point .

Bonjour à tous je viens d’acheter une era 100 qui fonctionne parfaitement pouvez vous me dire si j’achèterais l’adaptateur sonos usb c - jack je pourrais avoir le son de ma tv dessus ? cela fonctionne actuellement avec une Marshall mais j’ai un gros doute avec la sinon era 100 merci de votre retour 

Hey folks. I currently have a Sonos Beam Gen 2 and a mini Sub for a medium sized room. I was thinking of adding a One SL (not a pair). Would this make much of a difference and improve the surround sound? Cheers

I would like to place a feature request for more flexibility regarding Hi Rez music streaming please . As bandwidth restrictions for most  people are not as onerous as in the past, there isn’t a need to brute force restrict streams to only 24/48kHz .  it would appear that hi rez only gets decoded by Sonos  at the 24/ 48kHz rate if the stream is just that . Anything above that gets downgraded to CD standard .   Can’t we have the functionality of say Netflix which can assess what a customer’s bandwidth is and then allow program resolution accordingly ? I’m sure S2 compliant products have hardware more than capable to decode at any rate . It’s a shame it’s not been utilised at the moment . 

Hello. Running power to my upper back wall in our living room for 2 Era 300 speakers is going to be a bit of an issue. The back of the back wall is an upstairs bedroom so this prevents us from putting the electrical outlets where we want to without ripping out a lot of sheetrock. With that said, can I use only 1 Era 300 speaker for my back speaker and it upgrade my overall sound? It can be set in the middle of the upper back wall. Are there any limitations with configuring this type set up in the Sono App? Thanks in advance.

We have a large open space that is broken up by a few walls - The TV room is roughly 400 square feet, kitchen 300sq ft, Living Room 600 aq ft We have a Sonos Move we take all around the house. In the living room there are 4 in ceiling and a center speaker connected to the TV via Amplifier through HDMI ARC. Question -Should I go Beam under the TV and two ERA 100 with one in the kitchen and one in the living room to fill the downstairs with Music?  Go with the Port on the Amplifier, add a Sub and two Era for the Living room and Kitchen Or is there a different set up you’d suggest? Again - filling the space with music is the main objective 

Surely this is not to be expected?  My Move will no longer charge.  Anyone else? 

I have a multi-room Sonos system in my vacation house.  The current setup is that theSonos system is on the primary network for the house, which also has access to Lutron, Crestron, Nest, etc.  I do have a secondary network in the house for guests to use (separate name/separate password).  I would like to give guests access to Sonos, without access to the other systems.  Is it possible to set up Sonos to look at two different networks for a control signal (not at the same time, of course)?

Hi all,I’m new to Sonos having just purchased 2 x Era300’s...so far very happy.I have an existing system using a Denon amp (AVR1612) with Denon powered subwoofer and Denon speakers...all old school, using wires. ;)From reading various forums, I seems as simple as getting a Sonos Port and connecting the Denon amp?Before going out and purchasing a Port, I thought I’d ask this community if that’s correct? Or if there are other suggestion please.The Denon is wired up to our TV, CD and turntable and I’d like to have it all integrated including the new Era300’s as part of the total new Sonos controlled system.What I’d like to achieve is Sonos controlled system using Era300’s plus Denon wired subwoofer and speakers.All are located in the same room.I appreciate all thoughts and if you have created a similar setup how you went about it.Many thanks.Cheers Scott    

My S2 app on iPad keeps crashing. S2 app is up to date, as is iOS.Anyone else having this problem?

I want to put one of my Era 100 speakers in my office at work and let others use it.   However, I do not want them to use or see any of the other speakers in my home, how do i do this?

I really need this community’s help…My Sony PSLX310BT turntable has L/R RCA output (red & white male output). It has no RCA inputs. But the Sonos line-in adapter only has a 3.5 input. How am I supposed to connect? The Sonos representative over the phone recommended a RCA female splitter. But with these, won’t I lose stereo? Do you know any work around? Would this product help me? Or do I NEED a turntable with a different output? 

it was early morning and we just turned on morning shows for our kids when all of a sudden the tv sound turned off and the Sonos voice (or one similar) said in a deep male voice on the arc  “hello?… hello?… I know you can hear me.. you see we’ve known each other for..” and then I just impulsively said ALEXA STOP. Our young daughter was there and I was livid that a tv / speaker system that we trust in our family and around our children would let in such unwelcome energy. I have no idea where that voice came from and I’m disturbed to think what else would have been said in front of my kids if I wasn't there to stop it. I looked it up and its not the beginning of a song, it wasn't something accidentally played on our spotify, and it definitely didn't sound like a random response to a command. so it sounds like a hack to me. I’ve see Sonos hacks in other online forums but not a ton. Has anyone else heard of or experienced this? Home (sound systems) are supposed to be a safe place. I am dee