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Hello,im still getting random loud pops followed by very little volume on my Arc after updating to newest firmware 15.11 that was supposed to fix it.My diagnostic code is 495328792

I am trying to connect Sonos Play:5 (Gen 1 2013 model) with Samsung 6 Series TV (2017 Samsung 55MU6500). I bought the EMK Digital Sound Toslink to Mini Toslink Cable 3.5 SPDIF Optical Cable [Not a 3.5mm Aux] Optical Audio Cable (Straight White, 2M)https://www.amazon.co.uk/dp/B088LXRPLL?ref=ppx_yo2ov_dt_b_product_details&th=1But the sound is not coming to Sonos. I am connecting the ‘line in’ in Sonos and optical port on TV. Am I missing something? TV set to Optical Digital Sound setting as well. Do I need something else? 

I would like to add a Sonos system to my Samsung Frame TV and would like to avoid using a soundbar. Would it be possible to use the Sonos Amp with two Sonos Era 100s and a Sonos Sub?  Are there any issues with the setup I have described?Thank you for your help! 

Planet Radio isn't available today and when I try to access the service Sonos gives a message that it's not available in my country.  Nothing has changed with my connection at home.  Any ideas?

I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.I’ve tried switching on and off, unplugging and also changing HDMI cable.

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

My question is, where has Planet radio gone. Music wouldn’t play this morning and the service isn’t available in the app under add new. There was an update last night so not sure if this was connected but can’t see it on Sonos web either. Any suggestions please. Cheers Vin

Hi, I have Apple Music and my own curated library of albums in my Apple Music Library (ie with tracks I don’t like removed). I can get the Sonos app to play albums on Apple Music via voice control, but I can’t find a way to get voice control to play albums from my Apple Music Library. Can anyone help?

Hi all.Hopefully someone who has been through this can help. BT router needed to be replaced so have a new SSID/password.Since then neither of the play 3s nor the playbar have worked wirelessly via the Sonos App.I managed to get 1 play3 working when hardwired but could not then get the other speakers connected. As soon as the cable was removed, it stopped working.The playbar works when connect to TV via optical, but no wireless streaming.I’ve been through the set up process multiple times, factory reset all speakers, followed the steps in the app etc. but I’ve got nowhere.I’m not unfamiliar to the world of tech but this has got me borderline raging. Can anyone help me? Where am I going wrong with all of this.I feel like the best thing would be for the system to be completely removed from my account, for the speakers to be factory reset and for it all to be done fresh. Is this possible?Ta

Hi, I have a 4 Samsung 4k TV with ARC but not eARC, a Beam Gen 1 and 2 Symphonisk speakers I use for surround. I have been getting surround sound when playing blu rays by using an old Samsung blu ray player set so that it re-encoded original audio to Dolby Digital.If this player has to be replaced (and it is ten years old now) would current blu ray player on the market that don’t re-encode original audio to Dolby Digital like the Samsung give me some sort of surround sound experience with the Sonos Beam Gen 1 or Gen 2 (which I would like to purchase) without needing an eARC input on my TV? Or would even the Beam Gen 2 only play blu rays in stereo without an eARC input or tby using he HD Fury 4k Arcana? I know I would need eARC or the HD Fury for Atmos but would there be an option for any other surround sound format from blu rays until I save up the extra £200 for one? Thanks in advance. 

Hi, just got a Beam 2 and it will not connect to Plusnet Hub 2, the app just keeps saying a factory reset is required. Can anyone help please?

Hi All, I have previously created some live radio streams in Sonos via the process described here, using the TuneIn service: https://support.sonos.com/en-us/article/add-an-internet-radio-station-to-sonos  However, I recently noticed that TuneIn is no longer available by default on my Sonos system, and I could add the new TuneIn, but it seems like it is for paid subscribers only? I was wondering if there is a new way to add internet radio streams?

Hello again, I have a Bose Acoustic Wave Radio/CD system and would like to use the speakers on the Bose with my Sonos 1 system. I have a Sonos1 Amp and have plugged the output to bose input, with no sound and tried sonos input to Bose input with no sound. I set the AMP up with the APP and can see the AMP in Sonos. any idea what I am doing wrong? 

Hi,Is it me or is the heart icon missing from the controller when you play a liked track from Spotify? I don't see it in the Android nor in the desktop controller anymore. 

Hello everyone,I'm currently facing a couple of challenges with 13 Sonos Ports and would greatly appreciate any advice or solutions you might have. Remote Configuration: I need to set up these Sonos Ports in a remote location, which is a 3-hour drive from my current location. I'm wondering if there's any way to configure them remotely. I have a Windows and Linux machine available at the site and an ESXi setup. Is there a method to perform the initial activation remotely without physically pressing the button on the devices OR without using the phone app (asking the client to press the button)? I have the codes on the back of the devices. Network Segmentation and Issues: In my last setup, I had to ensure that these Sonos Ports did not interact with each other. To achieve this, I created 13 separate VLANs on a Fortigate 81F, propagated them through Unifi USW Pro 48 PoE switches, and set up individual access points for each room on a U6 LR AP, each containing a single VLAN. Although it

I recently added an Era 100 and an Era 300 to my system. It seems every day I need to reset them in order to see them on the app again. I have a port and 2 beams with no problems. Everything is on the 2.5GHz band other than the Era 300. It’s is on the 5G. Could this be a problem?

Hi. I’m getting random beep (similar to the beep when using Alexa) on both my systems from some time now. I can’t precise exactly when it started.It happens every couple of hours. Doesn’t matter if the Sonos is in use or not. And it happens both to my Beam and my Arc. I’ve submitted a diagnostic from my system: 1884089486

Is it possible to connect a Media Streamer such as an Eversolo DMP A-6 or A-8 to the Sonos Amp through the HDMI IN to play the music over the connected speakers on the AMP?

Hi Sonos, Could you please fix issue with volume control on Groups please? Now what I am referring to is that when I have Group created for living room with Arc + Sub Gen 3 and 2 Era 300 and two Ones when I control the volume via remote control the volume goes up only for the Arc+Sub and Era 300 the other speakers which are added in the group as well does not move volume as they should the same way as the first group. Now when I increase the volume via remote controller on TV this will break the whole setup completely and I need to go to my phone to increase the volume via phone for the other group which is the two Ones. Can you please fix this via update please that we can use only the TV remote control for the whole group when TV is playing?? Thank you. 

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

I have a Terramaster DAS, not a NAS, with 4x2TB drives attached to my MacBook Air. I have formatted one drive as MacOS extended and loaded my music library on to it. I have opened that drive to full disk access on the MacBook and installed the path to the drive library in the Sonos app. However when I try and play music from that external drive the Sonos app just states “No selections are available”. What else do I need to do as I don't want the library actually on my MacBook ? All the necessary share permissions are sorted as far as I can see as everything else works except Sonos. Any help gratefully received as it's driving me crazy.

My volume limit is at 70%. When I use the slider to take it back up to 100% it immediately goes back to 70%.App (ios) and speakers are up to date. 

app partially working. Detects speaker but no options to play music or change settings. Tried deleting and reloading app, no luck. I aso restarted Internet modem and router. This is what I see in the app. 

Hello Everybody,Im new to the Community But  I’ve been using Sonos for a long time now.I have a Sound Bar, Subwoofer, 2 Sonos Play 1, I am using Sonos S2 app to listen to my Music.I recently bought a Sonos Connect to hookup to my Receiver and it requires s1 Software to hookup to all my Home Speakers. I tried pushing the Play/Speaker and Volume + so the s1 can find the unit. The app said I have to use S2 App. S2 cannot fine the Sonos Connect.  Is there anything I’m doing wrong here in my Setup?I appreciate all your input--Thank You in advance.Rod  

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.