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With apologies in advance since this topic has been addressed before…It is my understanding that Alexa can only be linked to Sonos in one location at time. So if we have a primary and secondary residence, when I travel to the secondary residence and try to use Alexa on Sonos there, I will have to unlink it from my primary residence. A workaround suggested was to set up a new Amazon account, but I don’t think this is possible since Amazon now requires a phone number for a new account. And you cannot use the same phone number for two different accounts. When I chatted with Sonos support today about this, this is what I was told: “There is no need to disable the Sonos skill when you want to use the second system.”Am I missing something? Can I now use Alexa on Sonos in both locations without having to disable one?Thanks.

Hello,I upgraded my router (SSID and password unchanged), and now the Win10 PC cannot connect to the system any longer. I tried reinstalling the Sonos application.Both the Beam 2 and PC are wired. All speakers was originally setup to use wifi, but several months ago I was able to reach the Beam with a cable, so I believe the don’t use the routers wifi any longer.I can connect just fine with Android and iPad./Joey  

Hi ,  I connected my Philips 43PUS8848/12 through the optical spdif to my Sonos RAY.  When the TV is “Off” ; standby ; I just listen to the Sonos ( over Ethernet or WiFi) … and after a few minutes the RAY get’s  ( I think) an optical signal and switches to TV .. which is actually “off” . Very annoying.  what’s wrong ? Why the RAY switches to e optical TV while the TV is “off” ?  seph

I have a dolby atmos speaker system (5.1.2), with onkyo tx nr7100 receiver running it. I am thinking of getting a sonos port, connect it to my receiver using the digital output on the sonos port into the digital input on my receiver, and enable work with sonos passthrough mode. My question is this: Will my system be able to play the dolby atmos spatial music from apple music, if i stream it from the sonos app?

I've already setup my Move2 to my wi-fi network...I just recieved my Sonos Ethernet adaptor...What are the steps to EASILY switch over ?Do I need to reset my Move 2, and start all over again and if so, could someone list th individual steps...Thanks...

I am going to be using a Sony STR-AZ7000ES receiver in a true 13.2 surround sound setup, with a Sonos port lined into 1 of the 3 @ 12V trigger inputs on the Sony. I mostly work in networking over that of A/V, but still do a ton of A/V work throughout the year. That said, sorry if this is a novice question, but what type of cable is used to connect the Sonos Port to respective input on the Sony receiver? It looks to me like it’s just a 3.5mm cable? Or is it something else?Thanks!

I have a Playbar that's about 6 years old but rarely Used. I reset it to where it's flashing green and downloaded the app. In setting up a new system, I selected product and the app could not fund the playbar. In speaking with customer service, he informed me that these older Sonos products are incompatible with wifi6 and that i should call my isp to disable wifi6 in my household. Wondering if this is true as he sounded like he was just making conjectures. Any help would be appreciated.  BTW, when I hard wrote wired it, it worked. I need it on wireless and my network cable won't reach.  Tia!

Hey all,  I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, so I’m looking for help at this point.  I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio.  Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions.   The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is not a recent addition and the system has worked flawlessly until recently - no changes

I have an Arc SL connected to and mounted below the TV. In the same room behind the couch I have a Connect:Amp with my turntable as input and 2 passive bookcase speakers + a non-sonos subwoofer as output. The bookcase speakers and sub are perfectly positioned for complete surround sound. But since the Arc and Connect:Amp are on the different versions of the app, I can’t get them to work together. Is there a decent workaround for this that would give perfectly synchronized audio? Or is the best option to upgrade my Connect:Amp to the next generation Amp?

I bought thr Sonos ERA 100 speakers and want to play them along with my other speakers which are connected to a ONKYO TXRZ720 (not sonos compatible) receiver.  How do I connect the sonos to my receiver so I can listen to all my speakers or is this not possible.  If not would a sonos port work and how would it be setup with my onkyo receiver?Thanks.

Hi Everyone, I have an open plan living room with a play5, 2x Sonos ones and a beam and a sub.Occasionally we like to have parties and at the moment I’ve all the Sonos app at 100% for all speakers and it still doesn’t sound loud enough to feel like you want to dance. It’s not quiet but it’s not loud enough to sound like you are out somewhere.  Any advise to make it louder? I brought the extra speakers thinking it would make it louder but it doesn’t seem to increase the volume when you add another speaker - it just means it doesn’t get quieter when you walk around the room as there is solid coverage around the room. thanks for any recommendations you may have?

Hi,  I have a Sono amp with two wired ceiling speakers.  I want to add two Sono speakers to the outside area to play the same as the kitchen speaker.  However I only have one wire to the outside.  Is it ok the wired the two outside speaker in series and if so do I need any extra devices.Thanks for an6 advice

Era 100 won’t connect to wifi. Finds our network but with changes name and won’t connect with correct password.

When a sub is added to a SONOS system, does Sonos redistribute the audio power such that the soundbar and surrounds receive high passed frequencies and their speakers are therefore able to handle more mid / high frequency power in their optimum response bands?

How do I connect an Astell & Kern SP2000T to the ERA 300 and get high res sound ?

I just ordered a set of era 100’s and I’m wondering if you are able to turn the speaker on Sonos mount to accommodate the angle needed for rear speaker setup, is the speaker round or oblong? The 17 degree swivel isn’t enough as they will be directly behind the sofa that backs up against the wall.  Hope that’s more clear than mud :)

My play 5 is on the network in my house while my play one speakers ended up on the other network with  google.  How can I get the play one speakers on the same network?   I have tried a factory rest. 

Trying to find the best Sonos speaker for this vinyl player

Sub is paired to the Arc....the startup sound when linking the sub is very impressive but after that the sub is exceptionally low and imperceptible...checked wifi setting toom position etc. No luck. I have looked at many responses to the same problem and found no solutions that work

Hola , actualmente tengo un equipo de cine sonos formado por una sonos arc , un sub (2 gen) y dos sonos one (1 gen) . Estoy pensando en sustituir los dos sonos one traseros por dos sonos five y me gustaría saber , ¿ merece la pena ? Notaré la diferencia? Yo sé que en cine posiblemente no , pero quiero saber si para escuchar música , dando más protagonismo a los traseros mejorará el sonido de escucha . Muchas gracias  Moderator Note: Translation by Google TranslateHello, I currently have a Sonos cinema equipment made up of a Sonos arc, a sub (2 gen) and two Sonos one (1 gen). I am thinking of replacing the two rear Sonos Ones with two Sonos Fives and I would like to know, is it worth it? Will I notice the difference? I know that possibly not in movies, but I want to know if when listening to music, giving more prominence to the rear will improve the listening sound. Thank you so much

Recenly purchased a new Sony Bravia XR90L.My soundbar connects via an optical cable, but the TV requires a HDMI connection.Is there an adapter than can convert the connection from the optical to HDMI.Thank you

I've recently purchased a Sonos Arc and it sounds great but I have an issue which is best described as the bass going over my head. I've got an area with 8ft ceilings, 9ft wide (tv/bar centred) and 6.5ft sitting distance from the soundbar with a large area behind me, the bar height sits just under chin level in my viewing position. Everything sounds nice, great Atmos effect and clarity, what I'm finding though is a huge increase in bass if I stand 3ft+ behind my sitting position. To compare the difference, in my sitting position it sounds balanced or even on the mild side for bass, when standing behind it sounds like there's a small sub involved, a large increase. I don't own any Apple products so I'm unable to use the tuning features, would tuning it bring the bass in to my sitting area? Any advice would be great, thanks.

Please add the ability to disable bluetooth (in addition to wifi, as already permitted) after connecting ethernet to the Era 300s and ARC.  Allow it to be reenabled with an existing button or after temporarily disconnecting the ethernet. Having the bluetooth transmitting RF in close proximity to the viewer’s head is not desirable to many individuals if the system is already hardwired.  This is especially relevant to placement of the era 300s as rear speakers (in some cases approx 30cm away).  Personally, this modification would finally spur me to purchase the era 300s.  

I have 4 of the in celing speakers in my house and im wondering if i can use the line in feature to connect to my ddj FLX 10 which has line in outputs. Im asking rather than testing as i dont currently own a cable thats long enough so wondering if anyone has tested this? 

For some reason my 2 play One speakers will not stay connected.  This is new as I had the 2 play Ones connected with my play Five.  They are all on Wi-Fi and the connection is excellent.  Additionally , I have done the factory reset on the play Ones twice.   They connect for a minute and drop off   I haven’t made any changes to my network,etc   Any help would be appreciated