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Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

I have a Sonos arc and Sonos sub. The house I recently moved into has two surround speakers (off brand) in the ceiling. Each speaker has two wires going to a single audio plug for each speaker. I want to get a Gen 2 Sonos amp to drive these but I’m not sure how the single plug from each speaker plugs into the back of the amp, which has two wires for right and left respectively.  Also, will I have to wire the Connect Amp to the Arc and  Sub and Router with Ethernet cable for them to work?  I’ve searched for an answer to this and I haven’t found and answer exactly matching my situation. 

Is Sonos known to improve hardware yoy while keeping the model name same like Tesla does? Are there any significant difference in hardware/firmware versions between last year and this year model? I am evaluating between refurbished Arc vs new one. Hence the question.

The app continues to tell my the two new Sonos one speakers I have set up (which are blinking green) that there is a wifi issue, but my other two Sonos one speakers connect just fine? (I have two already in my system, adding two more.)

I have three of the Sonos One product. I want to give 1 of them away. How do I transfer part of my system? 

This is driving me mad.  Why can’t I just join my new home wifi?  I’ve gone through all the steps, and it tells me I’m unable to join.  Please help anybody?  I don’t have BT as i have read in a previous thread, I have a new Virgin wifi package, and my old broadband was Virgin too...

I have 2 Sonos Play 1 wireless speakers. Sometimes they will work and sometimes not. Yesterday I was told by a sonos tech support that the problem is my 5g internet. Their remedy is to go back to 2.4 g internet. A chat line rep tells me it will work with 5g. Going back to 2.4 is not practical. Anyone have a similar issue.. Background, had for about 5years, started to have problems 1 1/2 years ago, upgraded to 5g ,worked well for over a year,now back to same issue. Sonos support not helpful.

Purchased  2 Move speakers and only 1 connects.

I’m trying to create another account so my wife can use the Sonos and the services she subscribes to

One of my sonos 3's keeps dropping out. I've had them for about 10 years and  I've never had problems before . 

I have a set up with two Play:1s, a Play:3 and a Move 1. I don’t have crossfade enabled. When I am playing a playlist I am now finding that nearly every song skips about halfway through, although it doesn’t seem to happen with albums from Spotify. I don’t recall this having happened in the past. I’ve looked up solutions, and tried turning off all the devices and restarting the router (and Sonis devices), but to no avail. My phone has strong WiFi signal in all the locations the Sonos devices are, and they’re really not far away from the router (the Play:3 is about three metres away with no walls in the way).Does anyone have any suggestions as to how to solve this?

I have an ARC soundbar and a pair of ERA 100 speakers for surround. I can change volume of all three as a unit with my Mobile APP, but when I change volume with the TV remote only the ARC is changed.  Can this be fixed?

Hey Folks,  Sonos Newbie here. I have my living room set up with an Arc, two 1s and a sub. I later bought a Play 5 and set it up to play separately on my patio.  So I currently have: Living Room & Deck Speaker displaying separately in the App.  I’d like to add the Play 5 to my Living Room to be able to play the same music simultaneously in the Living Room and on the patio but still be able to use the 5 by itself when I want.  Any direction would be appreciated. Thank you all in advance for your help 😊👊🏽

I am getting this error message……. Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router. The SONOS One’s and Roam’s I have cannot be wired. Please help, I’m losing my patience having constant issues with a system I’ve spent over 2K on 😪

We use the apple family function to share music and play via songs.I’ve had to remove my account and reload onto the Sonos app, following advice on this forum as I was not able to access my entire apply music library.However when i have tried to do the same for my husband’s device, it automatically signs in under his Apple ID (music is under my Apple ID), and I cant seem to change it. how to i fix the original problem we both had  - not able to access our entire apple music library (albums, playlists etc - for my husband and others on the Apple Family plan?

Can someone help me figure why I’m still hearing ads and station intros, I also can’t skip songs - if I do it prompts me to sign up but then if I follow the prompts to sign up - it says I already have an active Sonos radio HD subscription???

I forgot to add the diagnostic information, its #1488866377

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

Hello all,New here.  Here goes.  I am using the Arc, Sub, and Era 100 as rears.  I have two architectural ceiling speakers over my seating area that are currently unused. Is it possible to configure and use the Sonos Amp to power my overhead speakers for overhead sounds only (ie the helicopter)?  I’m not referring to using them as rear channels, rather only for dedicated overhead sound effects.Thanks

I have tried all ways of connecting my system to my new router - turning off my 5ghz band, connecting the sonos to the router with ethernet. The app says “Sonos not found. Make sure you’re signed in and your mobile device is connected to the internet and on the same WiFi as Sonos.” But this is impossible because my mobile is connected to my new router and my sonos was present on my old router. Even when I connect the play 1 to the new router with an ethernet cable, the speaker cannot be found on the system

I have a new pair of the Sonance Sonos in-ceiling speakers and a Sonos Amp and am about to do an install. Before I started cutting holes in my ceiling, on a table, I connected the Amp to the speakers as test. Best way to describe the sound is, it’s like the music is coming from my iPhone. It’s super flat with virtual no mid or low range.I double checked speaker wire connection and tried on two different amps, also listened individually to each speaker and both sound the same. Is something magical going to happen when they are in the ceiling and I use true play or is something wrong with these?

Hi. Not been on the forum for a while and I think I had the same problem before but I forgot what I did! Just got home an hour ago and I wanted to watch some TV before going to bed and there's no sound from the TVHowever if I go into Amazon Music then whatever song I am playing works fine.I have tried both resetting my router and unplugging all Sonos products but it's still not working 😕  Any help would be very welcome.

I’ve hooked my new Port up to my old Scott receiver/amplifier and, thanks to the advice and wisdom of the community, I am able play CDs through the Port as well as use the “old” systems speakers with my Sonos speakers (Tape In/Tape Out/ Monitor).  But, I’d like to be able to play the AM/FM from my receiver through the Sonos system.  So far, this has eluded me.  Can anyone suggest any options?

Hello all. Wondering if anyone can help.  I’ve been trying to build my perfect system for a while. I’ve been using Sonos to amplify my sound system (turntable/ tapedeck/ cd player etc) and streaming through the house. I’ve wanted to have both analogue and my Sonos system so I have upgraded my main system with a traditional integrated amp and speakers and I have just bought a port to get the signal through the house.  Hooked it all up and I have an issue. I placed my entire system on SonosNet for stability, WM0, and all worked well. I have one Roam which is on WM1 because it doesn’t do sonosnet.  Problem I have is the Port signal keeps dropping and is currently unusable. When I checked, for some reason the Port is on WM1 with the rest of the system on WM0.  I suspect that is my issue but - how do I get the Port onto SonosNet and why has it installed in this way.  Any help would be valuable.  Thank you in advance. Robin

I have a sonos beam and sonos roam. When I use Alexa it hears the commend and says it will play bbc sounds but never actually plays anything. With Spotify, it asks me to log in on the device on my phone and connect to the speaker, which I do but still doesn’t work when I go to voice commands. Anyone else having the same issue or know how to fix this?