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I just installed an Eero Pro 6 wifi mesh extender and my whole SONOS system went offline (3 amps). The app says “Sonos and your mobile device must be on the same network.  Let’s fix it”.  (NOTE: i used the same name and password for the extender as my Fios router/wifi thinking all my devices would automatically pick up the extender, and they mostly have.)  The app takes me through the network update and I get a message saying “Unable to join the network “SONOS”. I’ve done a factory reset of the devices and gone through the whole process multiple times and end with the same message. I’m not sure what else to do at this point...and i’m exceeding the limit’s of my technical aptitude.Anyone have any suggestions?

Hello, I have both Sonos S1 and S2 apps and products. A couple of months ago 1 station, Chilltrax, stopped playing on both systems. I listen from MyTuner Radio, since TuneIn has gone to commercials for the free service. I have tried EVERYTHING or likely everything but 1 since it still will not play. Deleted it from favorites, resets, reboots, updates. I finally just gave up and listen to it on my laptop. I CAN get the station to play online, and from the MyTunerRadio website on my computer. It will simply not play on Sonos S1 or S2. Any ideas? I emailed both Sonos and Chilltrax, no answer. Thanks Sonos for not responding to a customer of 10 years. 

Hi, I don't find Deezer in the "library" : ajout service musique. I have only access to Tuneln and Last.fm.How can I connect Deezer with Sonos if Deezer is not listed? Kr Dominique 

Hello,I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. Arc is in wired connection. Everything was working fine until an electrical outage because of stormy weather. After that my Sonos Ones appear offline (most of the times the left Sonos One speaker). I’ve tried all the solutions that suggested in this forum (reboot router, unplug speakers etc.) sometimes the system was succesfully connected again but after some time the speakers go missing again.I’ve submited diagnostics from the sonos app with the number 1823992083Thank you,Andreas

Peut-on jumeler move2 avec un sub Sonos?

Hello there. new on the forum and have a question I am hoping you can answer, since we had a disappointing evening of unboxing our new Sonos Beam and Minisub. We have a samsung qled 65” Q90R. TV with a native samsung hub consisting of 4 hdmi ports and one optical, of which only hdmi port 3 is Arc. The hdmi arc port is already in use by the Cable Tv box which apparently also requires arc. I tried the using the hdmi to optical adapter with beam, connected it first to the TV Hub, then to the playstation console and finally to the Cable TV box. changed the sound settings to output auto or optical, depending on the options. In all cases the short samsung remote control does not control the Volume. is there available a splitter for hdmi arc, a multiport arc hub option or a firmwsre fix?

My Sonos Roam has a weird kind of latency when I connect it to my MacBook via bluetooth. The way it manifests is, whenever I play audio from my MacBook, (let’s say a YouTube video) the source video will freeze for a few seconds, then the video will begin and audio begins playing through the speaker. When I stop the source on my MacBook, the audio will continue to play through my Sonos Roam for a few seconds before stopping. And sometimes, the audio and video can even get out of sync which is very annoying and requires me to refresh the page. Does anyone know why this is happening? It seems like some kind of buffering that I’d like to disable if possible. Cheers

Was just wondering if it was possible to pair 4 era 300 speakers together with my arc and gen 3 sub. I already have 2 era 300s and was thinking about 2 more in the near future but wanted to know if 4 will play in atmos or in stereo 

Was just wondering if it was possible to pair 4 era 300 speakers together with my arc and gen 3 sub. I already have 2 era 300s and was thinking about 2 more in the near future but wanted to know if 4 will play in atmos or in stereo 

Hi Dies anyone know if I can i connect a Sony PS-LX310BT Bluetooth Turntable with built-in Phono Pre-Amp to my Sonos Play 1 speakers?thanks 

I have a pair of Era100’s in a stereo pair, playing music works to them without any issues. I also have a recently purchased LG C3 TV Set, which has a standard 3.5mm analog audio output which I have connected to one of the era100s via line in. This works but there is intermittent drop in/out periodically in the right channel/era100. I had a call with Sonos Support and they told me the line in on the era100’s does not support TVs only cd players or turntables. This seemed like an odd answer to me why should the analogue audio output from a TV be any different to a CD player or turntable?If this is indeed true what are my options to get the TV audio into the Sonos speakers. The main reason I actually want tv audio into Sonos is there is an xbox series x connected to the TV.Is my only option here to buy a soundar and then use the era100’s as surrounds?If that's the case can I get away with the ray connected to the optical port on the tv? Will this banish the issues I’m having with the rig

Hi, I have an Arc already setup. I purchased a Sub from eBay and I'm trying to set it up. When I try to reset, it blinks white, then white/orange. It is not turning to blinking green. I connected Ethernet cable and left it for like 15 min but same situation. I see the sub in my app but when I continue setup it says not detected. Does it mean it's not working anymore? Please suggest. Thank you. 

I have always used different music services within the application but today I realized that these have disappeared and if I try to add them I only find tune in and lastfm. I tried reinstalling but it didn't solve the problem. what should I do?

network connection display when trying to add a new music service (Rayo)

i have 3 symfonisk speakers in my house and none will sync to app. the s1 app will not find them and the older app cant find my music library. is there a way to just start from scratch? like i just purchased all 3 speakers and are setting up new??

I watch tv through my Apple TV and sound through Sonos Playbar. Getting an echo sound from the Playbar in all modes (AppleTV, YouTubeTV, and other streaming services). Never had this issue before and nothing has changed in my settings. I’ve tried many things and even called Sonos Support as well as Apple. No resolution. 

I have a Dell monitor for my home office, with no in-built speakers, for which I recently added a Chromecast 4k with Google TV. Is it possible to cast the audio generated by Google TV, or apps such as You Tube or Netflix, to my Sonos One SL’s? Is there any other means of achieving this audio connectivity via Google Home or Google Assistant on my Android phone?

I have a new pair of era 100 speakers. Using Android & Sonos 2, how do i tune these speakers ?

I’ve got a One SL speaker that keeps removing itself from my system. This happens a lot! So every week I’m having to reconnect the speaker from the start, by setting it all back up in the app.  I’ve got a Beam with 2 One SLs as surround sound and those don’t have this problem, likewise the Move and Roam I have are also fine.  It’s just this single One SL that is in another room that has the problem.  Has anyone else experienced this and had it fixed?

After the app forced an update last week, my Sonos Roam is now useless just as the warranty has expired.  I can’t power it on, it doesn’t charge on the base charger, and when I plug it into the plug in charger, the orange light comes on but never goes off. I’ve tried the 12 second reset and nothing.  Any ideas?

I have just purchase a Sonos Roam.After I set up the devise on the Sonos app but it didn’t have anything pop-up regarding to the apple music promo. I also checked my inbox on the app, there are nothing in my inbox. 

I have an ARC soundbar and and 2 x era 100’s rears.I listen to a lot of music from my couch, and whilst for movies, the arc+era100’s are amazing, for music it is less so.I really miss the wide stereo image from the front when listening to music.What are my options for replacing the ARC with some other brands speakers + amp whilst retaining sonos compatibility, whilst also retaining atmos capability?Can i use a Sonos Amp connected to a pair of passive speakers as fronts? what do i do about the center channel?

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

I have a setup with a chromecast for casting, a Philips TV (Will find model number if necessay) and a Sonos Beam (gen 1) to use for the TV. As mentioned in the title, 4/5 times the beam just won’t play any sound, and we have to turn the TV off and on again, reconnect to the chromecast and start streaming again, hoping it will work. There are no correlation between the times it works and not, and we do manually set the beam to the TV input every time before turning it on.The HDMI is connected the the ARC-output, we have tested all the settings for autodetection on the TV (Philips Easylink automatic and manual, and TV speakers on/off) without luck. All the software on both the TV, chromecast and sonos are up to date.Has anyone encountered the same or similar issues, and know a fix for this? I suspect it might be something with the chromecast, but haven’t found any settings to try out here.. It is very frustrating having to use up to 10 minutes just to get the audio to work, and we often

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!