I have 2 Sonos One’s that I had been using. They worked great in stereo or in separate rooms. Everything worked great. I just received a Sonos Five (current gen) and hooked it up. Went through the installation process and now only the Ones show in the app. With some tinkering I got it so the Five showed up in the app but then the Ones weren’t. Now just the Ones are showing up again. I can airplay to all 3 with Apple Music but I can't do any configuration or grouping in my Sonos app without it showing up. Any thoughts?
Answered
Sonos Five connects to App or Sonos One, but not both
Best answer by ratty
You’ve set the new Five up as a ‘new system’ instead of adding it to the existing.
Factory reset the Five. Re-open the app, check the Ones are there, then go to Settings/System/Add Product.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
You may have ‘possibly’setup two different Sonos Households/Systems on the same subnet - best way to resolve it is to ‘forget’ one system (The Sonos Five setup) - see this link:
https://support.sonos.com/en-us/article/forget-a-system-from-the-sonos-app
Then factory reset the forgotten Sonos Five and add it to the other Household/System. Best way to add the ‘reset’ product is by using the ‘Add Product’ option in ‘Settings/System’, whilst having the non-reset products(s) showing in your Sonos App.
You’ve set the new Five up as a ‘new system’ instead of adding it to the existing.
Factory reset the Five. Re-open the app, check the Ones are there, then go to Settings/System/Add Product.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.